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Remote Support Engineer Jobs in Virginia (NOW HIRING)

Ampcus

Network Engineer (SNR).

Ashburn, VA · Remote

Job Title: Network Engineer (SNR). Location: Ashburn, VA. Description: * As a Senior Network ... Provide remote support during maintenance windows for cutovers of MPLS devices and VPN gateways.

Ampcus

Network Engineer (SNR)

Ashburn, VA · Remote

Principal Network Engineer to serve as the technical lead for a high-priority network ... Conduct pilot implementations and provide remote support for full-scale cutovers, including the ...

Generac

Sales Engineer - Data Centers

Ashburn, VA · On-site +1

Provide onsite and remote technical sales support for Generac Industrial products * Utilize tools (PDSS, fly-ins, visits, Engineering Symposium, Power Design Pro, etc.) to support and educate the ...

KEYENCE

Field Application Engineer

Vienna, VA · On-site +1

$54.30K - $81.04K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Top Engineer

Sr. Imagery Software Engineer

Mclean, VA · Remote

$125.70K - $165.70K/yr

... expertise in support of schedule, quality, and business objectives. What You Bring to the Role Master's or PhD in computer science, remote sensing or other engineering/scientific discipline ...

QCi

Job Title Solutions Sales Engineer Location: Hoboken, NJ or Remote with Travel Division : Revenue ... You will support the full customer lifecycle: presales discovery, demos, proofofconcepts ...

American Systems

HPC Data Storage Engineer

Arlington, VA · Remote

$93.90K - $156.80K/yr

... Full-Time Remote No Clearance Required Top Secret/SCI Overview AMERICAN SYSTEMS is an employee ... supporting national priority programs through our strategic solutions in the areas of Information ...

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Remote Support Engineer information

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$16

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How much do remote support engineer jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for remote support engineer in Virginia is $39.53, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $46.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Support Engineer, and why are they important?

To thrive as a Remote Support Engineer, you need strong troubleshooting abilities, knowledge of networking concepts, and a background in IT or computer science, often demonstrated by certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with remote desktop software, ticketing systems, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These abilities are essential to efficiently resolve user issues, maintain system reliability, and ensure customer satisfaction in a remote environment.

How does a Remote Support Engineer typically collaborate with other IT team members despite working remotely?

Remote Support Engineers often work closely with system administrators, network engineers, and help desk staff through digital channels such as instant messaging, video calls, and ticketing systems. They participate in regular virtual meetings to discuss ongoing issues, coordinate troubleshooting efforts, and share updates on critical incidents. Collaboration tools and clear communication protocols are essential to ensure seamless teamwork and efficient problem resolution, even when team members are geographically dispersed.

What does a Remote Support Engineer do?

A Remote Support Engineer provides technical assistance to customers or end-users over the internet or phone, instead of working on-site. Their responsibilities include troubleshooting software or hardware issues, resolving network problems, installing updates, and guiding users through technical processes remotely. They often use remote access tools to diagnose and fix problems efficiently. This role is crucial for companies with distributed teams or clients, as it ensures continuous IT support regardless of location.

What is the difference between Remote Support Engineer vs Technical Support Specialist?

AspectRemote Support EngineerTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ or Microsoft certifications
Work EnvironmentRemote, providing technical assistance to clients or internal teamsRemote or on-site, assisting customers with product or service issues
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, tech support centers, hardware vendors
Search & Comparison IntentHigh overlap, both roles involve remote troubleshooting and supportOften compared due to similar responsibilities and skill sets

The main difference is that Remote Support Engineers typically handle more complex technical issues and may work on network or system configurations, while Technical Support Specialists often focus on troubleshooting specific products or software. Both roles require strong technical skills and certifications, with overlapping work environments and employer types.

What are the most commonly searched types of Support Engineer jobs in Virginia? The most popular types of Support Engineer jobs in Virginia are:
What cities in Virginia are hiring for Remote Support Engineer jobs? Cities in Virginia with the most Remote Support Engineer job openings:
Infographic showing various Remote Support Engineer job openings in Virginia as of May 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 13% In-person, and 87% Remote job distribution, with an average salary of $82,219 per year, or $39.5 per hour.
Network Engineer (SNR).

Network Engineer (SNR).

Ampcus

Ashburn, VA • Remote

Other

Posted 12 days ago

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Network Engineer (SNR). Location: Ashburn, VA. Description:
  • As a Senior Network Engineer on the team, you will lead the technical execution of a large-scale project to transition client connections to new data center locations. You will be responsible for the end-to-end technical lifecycle of 1,500 routers and 1,500 Cradlepoint devices-from staging and base configuration to complex remote migration and failover validation.
Key Responsibilities:
  • Network Design & Strategy: Review current-state client WAN architectures and select appropriate "go-forward" designs from established templates. Determine necessary hardware, software, and circuits for specific client needs.
  • Remote Configuration & Migration: Perform remote configuration changes on Customer routers and switches (Devices). This includes migrating 1,500 VPNs and eSolutions to new NAT spaces and updating firewall rules to perimeter-based policies.
  • Hardware Staging & Activation: Oversee the staging of 1,500 routers and 1,500 Cradlepoint devices at Telecommunication warehouses. This includes SIM card activation, firmware updates, and applying base configurations.
  • Implementation & Pilot Leadership: Lead pilot implementations to refine Method of Procedure (MOP) documentation. Provide remote support during maintenance windows for cutovers of MPLS devices and VPN gateways.
  • Validation & Troubleshooting: Execute failover testing at client locations and reconfigure router failover settings as required. Perform device health checks and provide troubleshooting support during the migration window.
Technical Qualifications:
  • Advanced Routing & Switching: Deep experience with Cisco/Juniper routers and switches, specifically in a data center migration context.
  • VPN & Tunneling: Expert-level knowledge of Virtual Private Networks (VPN) and migrating large-scale VPN estates.
  • Wireless WAN: Experience with Cradlepoint hardware and LTE/Cellular backup solutions.
  • Network Services: Proficiency in NAT space migration, MPLS, and Cloud Connectivity (Azure, AWS, or Equinix Fabric).
  • Operations: Familiarity with Change Management processes (CAB), Method of Procedure (MOP) authoring, and network monitoring tools.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
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About Ampcus

Sourced by ZipRecruiter

Ampcus Inc. is a ISO 20000, ISO 27000, ISO 9001, CMMI DEV/3 SM and CMMI SVC/3 SM certified global provider of a broad range of Technology and Business consulting services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, client goals become our goals. Their success is our satisfaction. It’s why our clients sleep well at night. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing knowledge transfer of best practices for the organization.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Chantilly, VA, US

Year founded

2004

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