Support the operations of a residential utility energy efficiency program that provides financial incentives to eligible customers, ensuring smooth delivery program with a positive customer experience.
Track, monitor, and report project status, and key performance metrics accurately and in a timely manner to support both internal oversight and client reporting requirements.
Assist in maintaining program forecasts, dashboards, and performance data to ensure visibility into progress toward goals and to identify areas where adjustments may be needed.
Provide day-to-day support to field staff and a network of participating subcontractors, including coordinating assignments, resolving operational questions, and ensuring adherence to program requirements.
Maintain proactive and professional communication with subcontractors, customers, and internal program teams; clarify program rules, troubleshoot participation barriers, and elevate issues as appropriate.
Support the onboarding and ongoing engagement of subcontractors, helping strengthen industry relationships and providing insights that contribute to program improvements.
Contribute to process improvement efforts by identifying opportunities to enhance operational efficiency, customer experience, and quality control.
Maintain organized program documentation, records, and tracking systems to ensure data integrity and compliance with utility and regulatory requirements.
Perform other duties as assigned to support the successful execution of program operations and organizational goals.