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Remote Student Support Jobs in Silver Spring, MD

SAIC

DCA Remote Pilot Operator

Washington, DC · Remote

$40K - $80K/yr

Public Trust Potential for Remote Work: ORA_ON_SITE Description * PLEASE NOTE: This is NOT a UAS ... support to successfully train and prepare students to become fully certified air traffic ...

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How much do remote student support jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for remote student support in Silver Spring, MD is $22.25, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $24.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Student Support position, and why are they important?

To thrive as a Remote Student Support professional, you typically need a background in education, counseling, or customer service, along with excellent organizational and communication skills. Familiarity with learning management systems (LMS), video conferencing tools, and ticketing platforms is often required, and certifications in education or student advising are advantageous. Strong empathy, patience, and problem-solving abilities distinguish those who excel in helping students navigate challenges remotely. These skills are crucial for providing effective, accessible support and fostering student success in virtual learning environments.

What is a Remote Student Support job?

A Remote Student Support job involves assisting students with academic, technical, or administrative concerns through online communication channels such as email, chat, or video calls. Responsibilities may include answering student inquiries, providing resources, troubleshooting technical issues, and offering guidance on coursework or school policies. This role requires strong communication skills, problem-solving abilities, and familiarity with digital learning platforms. It is commonly found in online schools, universities, and educational service providers.

What are some of the main challenges Remote Student Support professionals encounter and how can they address them?

One of the main challenges in a Remote Student Support role is effectively communicating and building trust with students without face-to-face interaction. Professionals solve this by utilizing a combination of video calls, chat platforms, and proactive check-ins to ensure students feel supported and connected. They often need to manage competing priorities and respond quickly to diverse student needs, which requires strong time management and adaptability. Building rapport and maintaining engagement in a virtual setting are ongoing focuses, but continuous training and collaboration with teachers, IT, and academic advisors help address these challenges successfully.

What are popular job titles related to Remote Student Support jobs in Silver Spring, MD? For Remote Student Support jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Student Support jobs in Silver Spring, MD look for? The top searched job categories for Remote Student Support jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Student Support jobs? Cities near Silver Spring, MD with the most Remote Student Support job openings:
Remote Student Support jobs near you

Student Success Coach- Remote/Evenings

Covista

Columbia, MD • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Company Description
Walden
More than 50 years ago, Walden University was founded to support adult learners in achieving their academic goals and making a greater impact in their professions and communities. Students from across the U.S. and more than 115 countries are pursuing a certificate, bachelor's, master's or doctoral degree online at Walden.
We offer more than 100 online degrees and certificate programs. Walden University is accredited by The Higher Learning Commission (hlcommission.org). Visit WaldenU.edu for more information, and follow Walden on Instagram, Facebook, and LinkedIn.
Standard schedule would be Monday-Friday, either 10:00 a.m.-7:00 p.m. or 11:00 a.m.-8:00 p.m. local time. Some weekend shifts throughout the year are required. Preference will be given to candidates in IL, MN, and MD.
Job Description
Student Success Coaches serve as academic mentors, coaches, advisors, and ultimately are champions focused on the success of their students. Academic Coaches partner with students throughout the life of their academic program. They do not teach courses or competencies; rather they serve as students' primary source of support to ensure each student is making meaningful progress in their program. Academic Coaches work weekly with their assigned students in overcoming learning obstacles and understanding program expectations. They partner closely with Faculty in the academic program to ensure each and every student is receiving the support and academic engagement required for success. Coaches reflect commitment to their students' success in their daily work and maintain a deep personal interest and involvement in their students' academic progress.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Providing direct, comprehensive program guidance to assigned students (average of 120-150 students).
  • Support students in their educational planning and progress from enrollment to graduation.
  • Managing students' academic progress according to university policies.
  • Helping to ensure students are frequently engaging with Faculty in any area where they require deeper academic support.
  • Maintaining appropriate documentation of all academic engagements.
  • Maintaining regular communication with students according to university protocol.
  • Serve as an expert in their students' academic program details and are able to answer or to obtain answers to all the questions students may have about their programs.
  • Advise students on time management and schedule benchmarks for the student to successfully master program concepts, knowledge, and skills.
  • Help students identify their learning strengths and weaknesses and connect them with the necessary university resources to aid in success.
  • Evaluate student learning styles, skills, deficiencies, and goals; identify appropriate learning resources for them to use; and facilitate their use of those resources.
  • Evaluate student learning engagement and assessment readiness.
  • Monitor student academic progress, communicating with each student weekly and intervene as necessary to assist those students having difficulty.
  • Assist students in career planning within the boundaries of his or her expertise, and direct students to planning resources in other areas as appropriate.
  • Coach students on University policies and procedures, program requirements and related academic matters.
  • Work closely with Faculty to ensure that student inquiries are strategically coordinated and addressed in a timely manner, while supporting academic integrity and university policies.
  • Cognitively guide students to develop accountability for their decisions and an understanding of how those decisions impact their success.
  • Provide students with proactive guidance on acclimating to their new undergraduate or graduate lifestyle and building supportive personal environments and best practices to facilitate their student success.
  • Empower students to maintain effective connections to the University and its online community of learners.
  • Must be able to spend significant time working at a computer and on the phone using a headset.
  • Must be flexible in work hours/schedule to accommodate student's needs.
  • Position may require work above and beyond 40 hours per week during peak periods.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Qualifications
  • Bachelor's degree required.
  • Minimum 2-3 years' experience working in a service-oriented environment, teaching or university setting.
  • Must have a strong commitment to education and have the counseling or coaching skills required to effectively keep Competency Based Education (CBE) students on track.
  • Strong customer service orientation and excellent communication skills.
  • Strong problem solving and time management skills.
  • Ability to multi-task.
  • Excellent verbal and written communication skills required.
  • Ability to successfully resolve student issues from request through resolution.
  • Effectively work with multiple databases and student platforms.
  • Working knowledge of Microsoft Office Suite.
  • Experience with integrated technology systems and tools.
  • Skilled at connecting and building rapport with students from diverse backgrounds.
  • Creative & innovative, able to work independently and in a team environment.
  • Self-starter.
  • Ability to adapt to new and rapidly changing situations.
  • Familiarity with online learning and Internet technology a plus.

Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $24.00 and $28.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Covista offers a robust suite of benefits including:
  • Health, dental, vision, life and disability insurance
  • 401k Retirement Program + 6% employer match
  • 15 Days of Paid Vacation Days each Calendar Year
  • 12 Paid Holidays + 2 floating holidays
    For more information related to our benefits please visit:
    https://careers.covista.com/benefits

Equal Opportunity - Minority / Female / Disability / V / Gender Identity / Sexual Orientation

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