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Remote Software Troubleshooting Jobs in Massachusetts

Genetec

Field Engineer

Boston, MA · On-site +1

... software implementation, integration, training, and change requests * Document on-site or remote service interventions What makes you a great fit: * Possess strong analytical and troubleshooting ...

RELQ Technologies

DevOps Engineer

MA · On-site +1

$49.50 - $68/hr

Remote (U.S) Duration: 6+ Months (Contract) Client Domain: Product-based Technology Company ... Mandatory Requirements: * 5+ years of experience in IT analysis, software development, and systems ...

Fresenius Medical Care

Staff Engineer, DevOps

Waltham, MA · On-site +1

$122K - $205K/yr

Position can be remote. PURPOSE AND SCOPE: Fresenius Medical Care is seeking a highly skilled and ... Troubleshoot and resolve network issues, including connectivity, bandwidth, and performance ...

eNett

Senior Backend Engineer - AI Platform

Boston, MA · On-site +1

$133K - $175K/yr

This is a remote position; however, the candidate must reside within 30 miles of one of the ... Seattle, WA; and Portland, ME About the Team/Role We are seeking a seasoned Sr. Software Engineer ...

WEX

Senior Backend Engineer - AI Platform

Boston, MA · On-site +1

$133K - $175K/yr

This is a remote position; however, the candidate must reside within 30 miles of one of the ... Seattle, WA; and Portland, ME About the Team/Role We are seeking a seasoned Sr. Software Engineer ...

Tier4 Group

Technical Systems Analyst

Boston, MA · Remote

Development, Application Monitoring and Process Improvement o Evaluate existing apps/software and ... Advanced knowledge troubleshooting applications, network and other technical problems * Able to ...

Earnix

IT Helpdesk Specialist

Boston, MA · On-site +1

... Troubleshoot and resolve hardware and software issues across Windows and macOS Manage and maintain ... US-based remote employees. In this role, you'll be the go-to person for all office IT needs ...

Nadia Care

IT Support Specialist

Boston, MA · Remote

Troubleshoot connectivity, printing, email, and general software/access issues * Triage and resolve ... Administer Microsoft Intune (MDM) and O365 for a remote, multi-OS device fleet * Enforce security ...

New

Motorola

Senior DevOps Engineer (US REMOTE)

Waltham, MA · Remote

$140K - $170K/yr

Monitor, troubleshoot, and optimize system performance and reliability * Contribute to the creation ... AND 5+ years of software engineering/development experience * AND 2+ year of Kubernetes and Docker ...

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Remote Software Troubleshooting information

What is remote software troubleshooting?

Remote software troubleshooting is the process of diagnosing and resolving software issues on a user's computer or device from a different location, using remote access tools and communication technologies. Technicians can connect to the affected system over the internet to identify problems, install updates, configure settings, or remove malware without being physically present. This approach saves time and resources, allowing for quick support and minimizing downtime for users.

What are the key skills and qualifications needed to thrive in remote software troubleshooting?

Success in remote software troubleshooting requires strong technical knowledge of software systems, analytical problem-solving abilities, and often a degree in IT or computer science. Familiarity with remote desktop tools, ticketing systems like Zendesk, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate are commonly needed. Excellent communication, patience, and customer service skills help professionals effectively assist users and resolve issues remotely. These skills ensure efficient problem resolution, high user satisfaction, and minimize downtime in distributed work environments.

What are some common challenges faced in remote software troubleshooting, and how can they be addressed?

One common challenge in remote software troubleshooting is effectively diagnosing issues without direct access to a user's device or system. Clear communication is essential, as you often rely on users to describe problems and follow instructions. Utilizing remote desktop tools, maintaining detailed documentation, and developing strong problem-solving skills can help overcome these hurdles. Additionally, building rapport with users and being patient fosters a more productive troubleshooting environment.

What is the difference between Remote Software Troubleshooting vs Remote Technical Support?

AspectRemote Software TroubleshootingRemote Technical Support
Primary FocusDiagnosing and resolving software issuesAssisting with hardware, software, and account problems
Skills RequiredProblem-solving, software knowledge, diagnostic toolsCustomer service, communication, basic technical skills
Work EnvironmentRemote, often with access to diagnostic softwareRemote or on-site, with direct customer interaction
CertificationsIT certifications (e.g., CompTIA, Microsoft)Customer service certifications, basic IT knowledge

Remote Software Troubleshooting primarily involves diagnosing and fixing software issues, requiring technical skills and diagnostic tools. Remote Technical Support covers a broader range of customer assistance, including hardware and account problems, emphasizing communication skills. Both roles are remote and industry-standard, but their focus and skill sets differ.

What are popular job titles related to Remote Software Troubleshooting jobs in Massachusetts?

For Remote Software Troubleshooting jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Software Troubleshooting jobs in Massachusetts look for?

The top searched job categories for Remote Software Troubleshooting jobs in Massachusetts are:

Remote Software Troubleshooting jobs near you

Field Engineer

Genetec

Boston, MA • On-site, Remote

Full-time

Retirement

Re-posted 12 days ago

Job description

Your team's dynamic:

As Field Engineer, you will provide on-site and off-site professional services to Genetec customers and Partners, including proof-of-concept, staging, system deployment and commissioning, audits, system assessments and will act as a general liaison between Genetec and its customers, reporting directly to the Design & Deployment Services Manager, North America. The mission of the Professional Services team is to help customers achieve success and maximize value in their investment while mitigating risks, by supporting the design, deployment, maintenance, and utilization of Genetec's solution portfolio.  

You will be responsible for advising, installing, maintaining, and supporting the various Genetec solutions remotely and on-site for Genetec clients located in North America, as well as managing some of the projects where you are involved. 

Your day at a glance:

  • Perform installation, audit, assessment, maintenance, and support of Genetec systems at client sites 
  • Act as a primary on-site and remote technical point of contact for key projects to Genetec's partners 
  • Develop and maintain a strong relationship with new and existing customers 
  • Develop and maintain an extensive working knowledge of Genetec's solutions 
  • Properly document all activities and anomalies encountered in the Genetec Systems 
  • Ensure timely escalation of critical customer related issues through proper channels 
  • Provided functional requirements based on customer feedback to facilitate product Improvement 
  • Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, training, and change requests 
  • Document on-site or remote service interventions 

What makes you a great fit:

  • Possess strong analytical and troubleshooting skills (detail-oriented) 
  • Ability to work independently and in a team 
  • Ability to listen and to adapt to different personalities and situations 
  • Comfortable interfacing with key individuals at major accounts in sensitive situations 
  • Effective organization and time-management skills 
  • Must be able to work in a fast-paced technical environment 
  • Must possess a valid driver's license and passport 

Your technical expertise:

  • Deployment and troubleshooting of security systems such as: Video Surveillance Systems (VMS, IP cameras and encoders, analytics, etc.) and Access Control Systems (Software configuration, readers, controllers, wiring, etc.) 
  • Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, SQL, file sharing, IIS, clustering, GPO, performance monitoring, etc.) 
  • Excellent knowledge of networking principles and IP protocols. 
  • Experience with networking equipment configuration and troubleshooting (switches, routers, etc.). 
  • Understanding of network storage (SAN, NAS, iSCSI) principles and best practices 
  • Database query and management skills  
  • Understanding of server virtualization concepts 
  • Experience with encryption and certificates 
  • Experience with PowerShell is an asset 

Let's talk perks!

  • Attractive compensation package with 401K match
  • Training Tuition Reimbursement Program
  • Work-life balance with a flexible working schedule

We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!

Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers.

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