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Remote Software Troubleshooting Jobs in Massachusetts

SmithRx

Senior Staff Software Engineer, Platform

Boston, MA · On-site +1

$216K - $270K/yr

Troubleshoot production issues by performing triages for issues that arise, assessing the impact ... US - Remote Zone A includes the following locations: * San Francisco Bay Area - California * Metro ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

Diagnose and resolve hardware, software, networking, and connectivity issues remotely * Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support ...

New

Kemper

Guidewire Developer-ClaimCenter

Boston, MA · On-site +1

$59.25 - $78.25/hr

Deep familiarity with wide range of software design patterns and architectural principles, applying ... Troubleshooting and resolving InsuranceSuite issues * Guidewire Profiler to analyze performance ...

BCM Controls Corporation

BMS Programmer

Woburn, MA · On-site +1

$100K - $135K/yr

Woburn, MA (Hybrid to Fully-Remote) Reports to: Engineering Manager Who We Are At BCM Controls ... software libraries * Provide technical support to the Service department for system troubleshooting ...

thg

Senior Mainframe Engineer (REMOTE)

Worcester, MA · On-site +1

Evaluate hardware, software, tools, and implementation approaches to deliver cost-effective ... Strong analytical and troubleshooting skills with the ability to identify root causes and implement ...

New

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Remote Software Troubleshooting information

What is remote software troubleshooting?

Remote software troubleshooting is the process of diagnosing and resolving software issues on a user's computer or device from a different location, using remote access tools and communication technologies. Technicians can connect to the affected system over the internet to identify problems, install updates, configure settings, or remove malware without being physically present. This approach saves time and resources, allowing for quick support and minimizing downtime for users.

What are the key skills and qualifications needed to thrive in remote software troubleshooting?

Success in remote software troubleshooting requires strong technical knowledge of software systems, analytical problem-solving abilities, and often a degree in IT or computer science. Familiarity with remote desktop tools, ticketing systems like Zendesk, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate are commonly needed. Excellent communication, patience, and customer service skills help professionals effectively assist users and resolve issues remotely. These skills ensure efficient problem resolution, high user satisfaction, and minimize downtime in distributed work environments.

What are some common challenges faced in remote software troubleshooting, and how can they be addressed?

One common challenge in remote software troubleshooting is effectively diagnosing issues without direct access to a user's device or system. Clear communication is essential, as you often rely on users to describe problems and follow instructions. Utilizing remote desktop tools, maintaining detailed documentation, and developing strong problem-solving skills can help overcome these hurdles. Additionally, building rapport with users and being patient fosters a more productive troubleshooting environment.

What is the difference between Remote Software Troubleshooting vs Remote Technical Support?

AspectRemote Software TroubleshootingRemote Technical Support
Primary FocusDiagnosing and resolving software issuesAssisting with hardware, software, and account problems
Skills RequiredProblem-solving, software knowledge, diagnostic toolsCustomer service, communication, basic technical skills
Work EnvironmentRemote, often with access to diagnostic softwareRemote or on-site, with direct customer interaction
CertificationsIT certifications (e.g., CompTIA, Microsoft)Customer service certifications, basic IT knowledge

Remote Software Troubleshooting primarily involves diagnosing and fixing software issues, requiring technical skills and diagnostic tools. Remote Technical Support covers a broader range of customer assistance, including hardware and account problems, emphasizing communication skills. Both roles are remote and industry-standard, but their focus and skill sets differ.

What are popular job titles related to Remote Software Troubleshooting jobs in Massachusetts?

For Remote Software Troubleshooting jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Software Troubleshooting jobs in Massachusetts look for?

The top searched job categories for Remote Software Troubleshooting jobs in Massachusetts are:

Remote Software Troubleshooting jobs near you

Principal SDET - Linux Kernel

Premier Global Links

Cambridge, MA • Remote

$150K - $250K/yr

Full-time

Medical, Retirement, PTO

Posted 2 days ago

New

Job description

About the Role

Premier Global Links LLC is seeking an experienced Principal Software Development Engineer in Test SDET to lead test strategy, automation, and system-level validation for a highly distributed, Linux-based AI and compute platform.

This is a senior technical leadership opportunity for an engineer who enjoys working at the Linux kernel level, solving complex infrastructure problems, and building scalable automated testing and continuous integration systems.

You will help define quality standards, develop advanced test frameworks, debug low-level system issues, and partner with engineering teams to improve the performance, reliability, and security of large-scale computing infrastructure.

Key Responsibilities

  • Lead the overall testing strategy for a custom Linux kernel supporting AI and compute platforms.
  • Design, develop, and scale automated test frameworks for performance, reliability, and security.
  • Build comprehensive test suites for Linux kernel enhancements and support kernel and virtual machine infrastructure upgrades.
  • Develop and maintain continuous integration and automated testing infrastructure.
  • Perform Linux kernel debugging, system-level validation, performance testing, and benchmarking.
  • Troubleshoot complex low-level issues across test, development, and production-like environments.
  • Analyze failures and identify root causes across operating systems, virtualization, networking, storage, and hardware interfaces.
  • Partner with software, systems, infrastructure, and kernel engineering teams to establish and maintain quality standards.
  • Provide technical leadership, guidance, and mentorship to other engineers.
  • Help improve testing methodologies and infrastructure for highly distributed computing environments.

Required Qualifications

  • 12+ years of relevant software engineering, software development, test engineering, or validation experience.
  • Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
  • Strong software development and validation experience using C, particularly in Linux kernel or systems-level environments.
  • Strong programming and scripting skills using Python, Shell, and/or Perl.
  • Deep understanding of Linux kernel internals and system architecture.
  • Hands-on knowledge of KVM and virtualization, Virtio drivers, cgroups, memory management, file systems, block I/O, Ethernet/network drivers, and TCP/IP.
  • Experience with Linux kernel debugging tools and system-level performance analysis.
  • Strong experience with performance benchmarking and reliability testing.
  • Experience designing, developing, or supporting automated testing frameworks and CI/CD or continuous testing infrastructure.
  • Demonstrated ability to diagnose and resolve complex system-level software and infrastructure problems.
  • Strong technical communication and collaboration skills.
  • Ability to provide technical direction and mentor engineers in a distributed environment.
  • Ability to work independently and effectively in a remote, highly technical organization.

Compensation and Benefits

  • Annual bonus or incentive opportunities
  • Equity opportunities
  • Employee Stock Purchase Plan
  • Comprehensive healthcare benefits
  • 401(k) savings plan
  • Paid time off and company holidays
  • Paid sick time
  • Parental and family-friendly benefits
  • Employee assistance program
  • Financial and wellness resources

Actual compensation may vary based on relevant experience, technical skills, qualifications, and work location.

Premier Global Links LLC is an Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.