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Remote Software Trainer Jobs in Reading, PA (NOW HIRING)

Pyrovio

Project Manager Assistant

Reading, PA · On-site +1

This role is primarily remote, with occasional travel to client sites in Pennsylvania, Maryland ... Support in the training and education of internal team members and external client project managers ...

Ocean Spray

Environmental Engineer

Breinigsville, PA · On-site +1

We are open to remote candidates. In this role, the Environmental Engineer is responsible for ... Serve as the primary point of contact for regulatory agencies and external auditors Training ...

DaVita

RN Case Manager Experienced (IKC)

Blandon, PA · On-site +1

Telephonic positions that are remote will require home offices. DaVita Integrated Kidney Care ... Through our commitment to training, growth and quality we consistently achieve superior clinical ...

Fulton Bank

Senior Salesforce Solutions Developer

PA · On-site +1

$91K - $151K/yr

Lead the software design and development effort, code reviews, unit testing, deployment strategies ... Training assignments are completed by established due dates. This includes but is not limited to ...

Fulton Bank

Salesforce Solutions Developer

PA · On-site +1

$72K - $120K/yr

This is a full-time career opportunity that can be remote. Must have the ability to travel to our ... Actively participate in and sometimes lead software design and development efforts, code reviews ...

Fulton Bank

Salesforce Solutions Developer

PA · On-site +1

$72K - $120K/yr

Actively participate in and sometimes lead software design and development efforts, code reviews ... Training assignments are completed by established due dates. This includes but is not limited to ...

Fulton Bank

Senior Salesforce Solutions Developer

PA · Remote

$91K - $151K/yr

Lead the software design and development effort, code reviews, unit testing, deployment strategies ... Training assignments are completed by established due dates. This includes but is not limited to ...

Fulton Bank

Senior Salesforce Solutions Developer

PA · Remote

$91K - $151K/yr

Lead the software design and development effort, code reviews, unit testing, deployment strategies ... Training assignments are completed by established due dates. This includes but is not limited to ...

Fulton Bank

Senior Salesforce Solutions Developer

PA · On-site +1

$91K - $151K/yr

Lead the software design and development effort, code reviews, unit testing, deployment strategies ... Training assignments are completed by established due dates. This includes but is not limited to ...

Fulton Bank

Salesforce Solutions Developer

PA · Remote

$72K - $120K/yr

Actively participate in and sometimes lead software design and development efforts, code reviews ... Training assignments are completed by established due dates. This includes but is not limited to ...

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Remote Software Trainer information

See Reading, PA salary details

$12

$30

$61

How much do remote software trainer jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote software trainer in Reading, PA is $30.00, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $34.18 per hour, depending on experience, location, and employer.

What is a remote software trainer?

A Remote Software Trainer is a professional who educates individuals or groups on how to use specific software applications or systems, working entirely online rather than in a traditional classroom setting. They develop training materials, conduct live virtual sessions, and provide support to ensure users understand and can efficiently use the software. These trainers may work for software companies, training firms, or as independent consultants, and they leverage video conferencing, screen sharing, and other digital tools to deliver their instruction.

What does a remote software trainer do?

A remote software trainer teaches employees of an organization on how to use a new or updated program using an online interface. In this role, you work from home to conduct training in a virtual classroom where you demonstrate the features of a software application to groups of varied sizes. Your duties also involve assessing the knowledge of the workforce to optimize the process and evaluating their progress. Other responsibilities focus on answering questions the staff has and making recommendations for additional content. Remote training offers myriad advantages for both employers and you as the trainer in flexibility and affordability.

What are the key skills and qualifications needed to thrive as a remote software trainer?

To thrive as a Remote Software Trainer, you need a deep understanding of the software being taught, instructional design skills, and experience in adult learning principles, often backed by a degree in education or IT. Familiarity with virtual training platforms (like Zoom or Microsoft Teams), learning management systems (LMS), and relevant software certifications is typically required. Strong communication, patience, and adaptability are crucial soft skills for effectively engaging diverse learners in a remote environment. These abilities ensure clear knowledge transfer, high learner satisfaction, and successful adoption of software tools.

What are some common challenges faced by remote software trainers, and how can they be addressed?

Remote Software Trainers often encounter challenges such as engaging participants in a virtual environment and troubleshooting technical issues during live sessions. To overcome these, trainers can leverage interactive tools like polls and breakout rooms to foster participation, and prepare contingency plans for common technical problems. Additionally, clear communication and regular check-ins with learners help ensure everyone stays on track and feels supported throughout the training.
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What job categories do people searching Remote Software Trainer jobs in Reading, PA look for?

The top searched job categories for Remote Software Trainer jobs in Reading, PA are:

What cities near Reading, PA are hiring for Remote Software Trainer jobs?

Cities near Reading, PA with the most Remote Software Trainer job openings:

Remote Software Trainer jobs near you
Infographic showing various Remote Software Trainer job openings in Reading, PA as of August 2026, with employment types broken down into 58% Full Time, and 42% Contract. Highlights an 100% Remote job distribution, with an average salary of $62,407 per year, or $30 per hour.

Customer Success Agent

SYNERGIS TECHNOLOGIES, LLC

Quakertown, PA • Remote

$15.75 - $21.25/hr

Full-time

Posted 20 days ago

Job description

Position SummaryThe Customer Success Agent (CSA) is responsible for delivering exceptional technical support and customer service to Adept customers throughout the customer lifecycle. Acting as the primary technical resource for support requests, the CSA diagnoses, troubleshoots, and resolves issues involving Adept software, Microsoft Windows Server environments, Microsoft SQL Server, IIS, authentication services, engineering applications, and related infrastructure.
The CSA partners closely with Customer Success Managers (CSMs), Quality Assurance, Product Management, Development, Professional Services, and Sales to ensure customer issues are resolved efficiently while continuously improving the customer experience. In addition to technical support, the CSA contributes to product quality through testing, documentation, and knowledge sharing.
This position requires strong technical aptitude, excellent communication skills, and a customer-first mindset. The CSA participates in an after-hours on-call rotation providing 24x7 support for critical customer issues in accordance with company support policies and customer service level agreements (SLAs).
Essential AccountabilitiesTimeResponsibilityDescription65%Customer Technical SupportProvide world-class technical support to Adept customers through phone, email, remote sessions, and ticketing systems.25%Quality Assurance & Technical ValidationAssist with software testing, issue replication, and validation of product fixes.5%Documentation & Knowledge ManagementCreate and maintain technical documentation and customer knowledge resources.5%Professional Services & Additional ResponsibilitiesSupport customer events, training, and other departmental initiatives. Essential Duties & Responsibilities1. Customer Technical Support (65%)
Serve as the primary point of contact for customer technical support by:
  • Responding to customer requests through phone, email, web, and support ticket systems.
  • Diagnosing and resolving issues involving:
    • Adept Desktop and Web applications
    • Microsoft Windows Server
    • Microsoft SQL Server
    • IIS
    • Authentication (Active Directory, LDAP, SSO)
    • CAD integrations (AutoCAD, Inventor, SOLIDWORKS, etc.)
    • File management, document lifecycle, and engineering workflows
  • Managing customer cases using Salesforce and Atlassian Jira while maintaining accurate documentation and timely updates.
  • Prioritizing and resolving incidents according to defined service level agreements.
  • Escalating complex technical issues to Engineering or Product Management when appropriate.
  • Performing remote troubleshooting sessions to identify root causes and implement corrective actions.
  • Restoring customer confidence through professional, timely, and effective communication.
  • Following established troubleshooting procedures while documenting resolutions for future reference.
  • Participating in regular team meetings, case reviews, and continuous improvement initiatives.
  • Building strong customer relationships through professionalism, responsiveness, and technical expertise.

24x7 On-Call Support
  • Participate in a rotating after-hours on-call schedule providing 24 hours per day, 7 days per week support for customer issues.
  • Respond to emergency support requests within established response time objectives.
  • Coordinate with Development, Product Management, and leadership during critical customer outages.
  • Ensure timely communication and resolution of after-hours production incidents.
  • Participate in weekend, holiday, and overnight support rotations as assigned.

2. Quality Assurance & Technical Validation (25%)
Improve product quality by:
  • Reproducing customer-reported defects in controlled environments.
  • Maintaining virtual test environments.
  • Installing, configuring, and upgrading Adept software.
  • Restoring and managing Microsoft SQL Server databases.
  • Configuring IIS websites and application pools.
  • Installing and configuring SSL certificates.
  • Testing software fixes and verifying defect resolution.
  • Logging defects and enhancement requests in Jira with complete reproduction steps.
  • Collaborating closely with Development and Product Owners to improve product stability and usability.

3. Documentation & Knowledge Management (5%)
Support customer success by developing technical resources including:
  • Knowledge Base articles
  • Technical Bulletins
  • Installation Guides
  • Troubleshooting Guides
  • Best Practice documentation
  • Internal Support Procedures
Additionally:
  • Review existing documentation for technical accuracy.
  • Document recurring issues and proven solutions.
  • Share technical knowledge with teammates to improve overall support effectiveness.

4. Professional Services & Additional Responsibilities (5%)
  • Support customer conferences, and training events.
  • Assist Customer Success Managers during customer implementations when required.
  • Participate in product demonstrations and internal technical training.
  • Cross-train with other Customer Success team members.
  • Perform additional duties as assigned.
 Knowledge, Skills & AbilitiesExperience
  • Minimum of 3 years supporting enterprise software applications.
  • Experience supporting PDM, PLM, Document Management, CAD, or Engineering software preferred.
  • Experience working directly with external customers in a technical support environment.
Technical Knowledge
Strong working knowledge of:
  • Microsoft Windows Server
  • Microsoft SQL Server
  • Microsoft IIS
  • Microsoft Active Directory
  • SSL Certificates
  • Networking fundamentals (DNS, TCP/IP, Firewalls)
  • Windows Desktop operating systems
  • Virtualization technologies (VMware, Hyper-V)
  • CAD applications such as AutoCAD, Inventor, or SOLIDWORKS
  • Document Management or Product Data Management systems
Experience with the following is highly desirable:
  • Salesforce
  • Atlassian Jira
  • Azure Active Directory / Entra ID
  • LDAP
  • SAML / Single Sign-On
  • PowerShell
  • OpenSearch
Communication
  • Excellent verbal and written communication skills.
  • Ability to explain complex technical concepts to both technical and non-technical audiences.
  • Professional, patient, and customer-focused demeanor.
  • Strong documentation skills.
Problem Solving
  • Strong analytical and troubleshooting abilities.
  • Ability to independently identify root causes and develop effective solutions.
  • Ability to manage multiple priorities while maintaining attention to detail.
  • Sound judgment regarding escalation and prioritization.
Teamwork
  • Demonstrated ability to collaborate across departments.
  • Positive attitude with a willingness to mentor and share knowledge.
  • Strong organizational and time management skills.
Flexibility
  • Willingness to participate in rotating evening, weekend, holiday, and overnight on-call schedules.
  • Ability to occasionally work outside normal business hours to support customer emergencies and planned maintenance activities.
 Working ConditionsConditionPercentageIndoor Office Environment100%InternetEthernet, Hi-Speed Internet ServicesOutdoor Work