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Remote Software Licensing Jobs in Philadelphia, PA

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Remote Software Licensing information

See Philadelphia, PA salary details

$31

$46

$65

How much do remote software licensing jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote software licensing in Philadelphia, PA is $46.86, according to ZipRecruiter salary data. Most workers in this role earn between $33.94 and $59.66 per hour, depending on experience, location, and employer.

What is remote software licensing?

Remote software licensing is a system that allows users or organizations to obtain, activate, and manage software licenses over the internet without needing physical access to the software provider. This approach enables software companies to control usage, prevent unauthorized access, and streamline updates or renewals. Remote licensing often uses license keys, online activation, or subscription models to ensure compliance and efficient distribution. It's commonly used for cloud-based applications and enterprise software.

What are the key skills and qualifications needed to thrive in remote software licensing?

To excel in Remote Software Licensing, you need a solid understanding of software licensing models, contract management, and compliance, typically supported by a degree in business, IT, or a related field. Familiarity with license management platforms, CRM systems, and relevant certifications such as Certified Software Asset Manager (CSAM) is highly beneficial. Strong analytical thinking, attention to detail, and effective communication are standout soft skills in this role. These competencies ensure proper license utilization, minimize legal risks, and foster positive vendor and client relationships in a remote environment.

What are some common challenges faced by professionals in remote software licensing roles, and how can they be addressed?

Professionals working in remote software licensing often encounter challenges such as staying updated with frequently changing compliance regulations, managing license audits, and coordinating across different time zones with global teams. To address these issues, it's important to leverage license management tools, maintain clear documentation, and establish regular communication routines with both internal stakeholders and external vendors. Proactively seeking out training opportunities and participating in industry forums can also help professionals stay informed and connected while working remotely.

What is the difference between Remote Software Licensing vs Remote Software Support?

AspectRemote Software LicensingRemote Software Support
Primary RoleManaging software license agreements, compliance, and distributionProviding technical assistance and troubleshooting for software issues
Required SkillsKnowledge of licensing laws, contract management, and software complianceTechnical troubleshooting, customer service, and software knowledge
Work EnvironmentTypically office-based or remote, collaborating with legal and sales teamsRemote or on-site, interacting directly with users or clients
Industry UsageUsed across software companies, IT firms, and licensing agenciesCommon in IT support, software companies, and tech service providers

Remote Software Licensing focuses on managing and ensuring compliance with software licenses, while Remote Software Support centers on assisting users with technical issues. Both roles are essential in the software industry but serve different functions related to software management and user assistance.

What are popular job titles related to Remote Software Licensing jobs in Philadelphia, PA?

For Remote Software Licensing jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Remote Software Licensing jobs in Philadelphia, PA look for?

The top searched job categories for Remote Software Licensing jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Remote Software Licensing jobs?

Cities near Philadelphia, PA with the most Remote Software Licensing job openings:

Remote Software Licensing jobs near you
Infographic showing various Remote Software Licensing job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, and 4% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $97,467 per year, or $46.9 per hour.

Technology Support Lead

Voice Systems Engineering, Inc

Feasterville Trevose, PA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Technology Support Lead
Voice Systems Engineering (VSE) is a dynamic organization driven by innovation and a shared passion for positively impacting people's lives. Specializing in advisor-based technology platforms, we operate across various service sectors, including psychic guidance and wellness, with our flagship brand, Psychic Source, leading the way.
Our vision at VSE centers on the belief that when talented individuals unite, possibilities become limitless. Rooted in a remote-first environment, we've cultivated a culture that embraces diversity, equity, work-life balance, and a true sense of belonging.
We are seeking a Technology Support Lead with a minimum of 3 years' experience to own the day-to-day resolution of technical issues surfaced through help desk tickets from both sides of our marketplace - customers and the advisors who serve them. This is a hands-on role for someone who wants to be deep in the technical weeds: reading through tickets and logs to improve user experience, tracing any root cause, and driving the update through the right internal team. You'll need a genuinely deep understanding of how our product works end-to-end, since tickets can originate from any part of the platform and from any user type.
You'll work cross-functionally with engineering, QA, and product teams to drive issues to resolution, and use ticket data to spot trends and advocate for the fixes that matter most. If you enjoy rolling up your sleeves, digging into root causes, and being the person who keeps things running (rather than managing a team), this role is built for you.
Required Skills & Qualifications
  • Experience triaging and resolving help desk tickets from diverse user groups (all users from a two-sided marketplace), determining root cause rather than just symptoms.
  • Experience identifying patterns and investigating issues across products to catch problems early,and escalate to QA/DEV/PROD teams until resolution, ensuring a reliable experience for all users from a two-sided marketplace.
  • Deep, demonstrated understanding of how a product or platform works technically, sufficient to diagnose issues without heavy reliance on other teams.
  • Experience leading root cause analysis on service disruptions, coordinating directly with engineering, QA, and product teams
  • Strong incident management skills, with the ability to lead cross-functional resolution efforts.
  • Project management skills; ability to organize cross-functional working sessions and track issues to closure.
  • Prior experience in technical support, IT operations, or support operations.
  • Strong analytical skills; comfortable using ticket/support data to identify trends and justify engineering priorities.
  • Excellent communication skills, with the ability to translate technical issues for both engineering and non-technical stakeholders.

Key Responsibilities
Ticket-Based Issue Resolution
  • Serve as the escalation point for helpdesk tickets from customers, advisors, and other outside user groups, diagnosing root cause using logs, tools, and platform knowledge.
  • Distinguish true product/system issues from user error or isolated incidents by applying deep product expertise.
  • Triage and route confirmed issues to the appropriate internal team, monitoring them through to resolution.

Root Cause Analysis (RCA) & Release Quality Ownership
  • Lead or assist RCA on major disruptions affecting customers or advisors, regardless of which product area they touch.
  • Monitor product release/change activity to correlate deployments with emerging ticket trends, treating clustered issues as possible regressions.
  • Act as an informal QA layer across customer- and advisor-facing tools.

Documentation & Training
  • Maintain deep, current working knowledge of core platform functionality.
  • Build and maintain troubleshooting documentation for internal teams, based on recurring ticket patterns.
  • Provide white-glove support for VIP users.

Cross-Functional Coordination & Data
  • Partner with internal departments to advocate for fixes to systemic or recurring issues surfaced through tickets.
  • Build and maintain SOPs and escalation procedures for ticket handling.
  • Use ticketing data to identify trends and help prioritize engineering investment.

Operations
  • Ownership and management of the IT ticketing system.
  • Routine helpdesk support tasks such as employee onboarding/offboarding, user account management, hardware troubleshooting, software licensing management, SaaS provisioning & administration, equipment purchasing & shipping, etc.

AtVSEthe well-being of our people comes first, and we have nurtured a culture that focuses on health and wellness, personal growth, and social responsibility. We celebrate diversity and are committed to creating an inclusive environment of belongingforall employees and applicants. We are an equal opportunity employer.
We offer an unlimited vacation policy and flexible work schedule, so you can prioritize your needs for whatever season of life you are in. Our comprehensive insurance programs include medical, dental, vision, and life. VSE employees also have access to a "wellness wallet" that will reimburse them for gym memberships, workout equipment, mindfulness apps, healthy food boxes, ergonomic workspace tools, and more.
We prioritize investment in our people by offering a tuition reimbursement program and plenty of opportunities to continue learning. We also help you plan for your future and beyond by offering a 401k match and access to expert financial advice.
This is aremote basedposition. You can learn more about life and work at VSE by visiting ushere.
We are currently inviting residents of Colorado, Florida, Massachusetts, New Jersey, Ohio, Pennsylvania, Tennessee, Texas, and Washington.
Salary Range:$85,000 - $115,000 per annum, depending on experience andexpertise. This figurerepresentsour good faith andreasonableestimate of the potential salary for this role. Salary and whole compensationpackage tobedeterminedby the candidate's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. We may offer a salary outside this range to an exceptional candidate.

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