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Remote Shopify Chat Support Jobs in Atlanta, GA (NOW HIRING)

Polar Analytics

Strategic Partnership Manager

Atlanta, GA · Remote

$84K - $85K/yr

We support 4,000+ merchants, and zero direct competition with a better solution. We serve brands ... We're a remote-first team that runs daily standups, ships weekly, and holds ourselves to a standard ...

ForgeFit

Remote Customer Service Specialist

Atlanta, GA · On-site +1

$16.25 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Atlanta, GA · Remote

$16.25 - $21.75/hr

What You'll Do Respond to customer inquiries via phone, email, and chat with professionalism and ... support, or client-facing role Strong communication and problem-solving skills Ability to stay ...

ForgeFit

Remote Customer Service Specialist

Atlanta, GA · Remote

$16.25 - $21.75/hr

What You'll Do Respond to customer inquiries via phone, email, and chat with professionalism and ... support, or client-facing role Strong communication and problem-solving skills Ability to stay ...

Xplor

Technical Support Specialist

Atlanta, GA · Remote

$50K - $55K/yr

... through email, chat and phone for Xplor Mariana Tek and Xplor Growth. As you grow there ... S., excluding Hawaii and Alaska. #LI-Remote Additional Information Values and Life at Xplor Our ...

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All JobsShopify Chat Support JobsRemote Shopify Chat Support JobsRemote Shopify Chat Support Jobs in Atlanta, GA

Remote Shopify Chat Support information

See Atlanta, GA salary details

$36

$64

$78

How much do remote shopify chat support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote shopify chat support in Atlanta, GA is $64.73, according to ZipRecruiter salary data. Most workers in this role earn between $43.94 and $76.97 per hour, depending on experience, location, and employer.

What is the difference between Remote Shopify Chat Support vs Remote Shopify Customer Service Representative?

AspectRemote Shopify Chat SupportRemote Shopify Customer Service Representative
Primary RoleHandling live chat inquiries related to Shopify storesProviding overall customer support via various channels
Skills & CertificationsKnowledge of Shopify platform, excellent communication skillsCustomer service experience, familiarity with Shopify often preferred
Work EnvironmentOnline, chat-based support within Shopify storesRemote, multi-channel support including chat, email, phone
Industry UsageCommon in e-commerce and retail sectors using ShopifyWidespread across e-commerce, retail, and service industries

While both roles involve supporting Shopify customers remotely, Remote Shopify Chat Support focuses specifically on live chat interactions related to Shopify stores, requiring platform-specific knowledge. In contrast, Remote Shopify Customer Service Representatives handle broader customer inquiries across multiple channels, often with a wider range of issues. Understanding these differences helps job seekers identify the best fit for their skills and career goals.

What are the most commonly searched types of Shopify Chat Support jobs in Atlanta, GA? The most popular types of Shopify Chat Support jobs in Atlanta, GA are:
What are popular job titles related to Remote Shopify Chat Support jobs in Atlanta, GA? For Remote Shopify Chat Support jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Remote Shopify Chat Support jobs in Atlanta, GA look for? The top searched job categories for Remote Shopify Chat Support jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Remote Shopify Chat Support jobs? Cities near Atlanta, GA with the most Remote Shopify Chat Support job openings:
Remote Shopify Chat Support jobs near you
Infographic showing various Remote Shopify Chat Support job openings in Atlanta, GA as of June 2026, with employment types broken down into 81% Full Time, 12% Part Time, 2% Temporary, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $134,632 per year, or $64.7 per hour.

Technical Support Representative Level 1

ConstructConnect

Atlanta, GA • On-site, Remote

Full-time

Re-posted yesterday

Job description

Overview

This position is hybrid in Cincinnati, Ohio and sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction. 

The Opportunity

The Tech Support Rep Level 1 is responsible for all aspects of communication with customers during the life-cycle of a trouble ticket - communication may occur via phone or electronic media (e-mail/chat). The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. 

Responsibilities

What You'll Be Doing

  • Responsible for handling technical support trouble tickets.
  • Monitor their ticket queue and use their discretion and independent judgment to weigh ticket factors such as:  
    • Order of response/urgency of tickets.
    • Contact method and timeline.
    • Correct/appropriate response to ticket.
    • How/when to close tickets and whether/if a ticket should be reassigned or escalated.
  • Must ensure company and departmental policies and procedures are followed, tickets are responded to and closed in a timely manner, call back times are coordinated with customers and then met, tickets are reassigned and/or escalated in a timely manner and when appropriate.  
  • This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.
Qualifications

What You Bring to the Team

  • High School Diploma or GED required, Associates or better desired 
  • MCP Certification or equivalent technical work experience and knowledge (4+ years desktop support, network support, helps desk, tech support call center, etc) 
  • Strong understanding of Operating Systems, MS Office, and Email 
  • Database Application knowledge strongly desired 
  • Responsible, mature, reliable, dependable, honest, trustworthy, consistent, detail oriented 
  • Pleasant, clear speaking voice and excellent written communication skills 
  • Candidates must possess a strong ability to describe detailed topics clearly in writing or over the phone  
 

Physical Demands and Work Environment

  • The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
  • Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
  • Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence as determined by the team or department.
  • All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security.

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Employment Type: FULL_TIME

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