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Remote Service information
See Webster, MA salary details
$39.58 - $41.32
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$41.32 - $43.06
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$43.06 - $44.80
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The median wage is $49.35 / hr.
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$54.05 is the 75th percentile. Wages above this are outliers.
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$39
$49
$58
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What are the key skills and qualifications needed to thrive in a remote service position?
To thrive as a Remote Service professional, you need strong problem-solving abilities, excellent communication skills, and a solid understanding of relevant technical or customer support knowledge, often backed by prior experience or specialized training. Familiarity with remote support platforms, CRM systems, and troubleshooting tools is typically required, and certifications in IT support or customer service can be advantageous. Superior time management, adaptability, and empathy are essential soft skills for working independently and supporting clients in a virtual environment. These skills and tools are crucial for delivering effective solutions and maintaining high customer satisfaction from a remote setting.
What are the typical challenges faced in a remote service position, and how can they be managed?
One common challenge in Remote Service roles is effectively diagnosing and resolving issues without being physically present, which requires strong analytical skills and clear virtual communication. Managing a consistently high volume of support requests while maintaining quality service can also be demanding, so strong organizational and multitasking abilities are vital. Remote Service professionals often collaborate with distributed teams, making regular virtual meetings and detailed documentation important for coordination. Proactively seeking feedback, using collaboration tools, and staying current with company protocols can help overcome these challenges and excel in the position.
What is a remote service?
A Remote Service job involves providing customer support, technical assistance, or troubleshooting services from a remote location, rather than in person. Professionals in this role typically use phone, email, chat, or video conferencing tools to assist customers or clients. These jobs are common in IT support, customer service, and technical troubleshooting industries. Remote Service roles require strong communication skills, problem-solving abilities, and proficiency with digital tools to effectively resolve customer issues.

Sales Engineer - Scientific Instrumentation & Remote Sensing
Bolton, MA • Remote
Full-time
Posted 6 days ago
Job description
Sales Engineer - Scientific Instrumentation & Remote Sensing
Location: Bolton, Massachusetts (Onsite) Travel Requirement: Up to 30% domestic, including occasional international travel Employment Type: Full-Time
Position Summary
Headwall is seeking a motivated and technically proficient Sales Engineer to support sales growth across our portfolio of remote sensing, hyperspectral imaging, and scientific instrumentation products. This role combines technical expertise with consultative selling to identify opportunities, qualify customer requirements, develop technical solutions, and drive revenue growth within assigned markets.
The successful candidate will possess experience supporting or selling capital scientific equipment and the ability to communicate complex technical solutions to customers in research, industrial, defense, environmental, and commercial markets.
Candidates with the following backgrounds will be considered: technical sales, applications engineering, technical support. We value strong technical aptitude, customer engagement experience, and a desire to build a successful career in consultative sales.
This position is based in Bolton, Massachusetts
Key Responsibilities
- Develop and manage sales opportunities for Headwall's remote sensing and spectral imaging product portfolio, including hyperspectral imaging systems and scientific instrumentation.
- Achieve assigned sales quotas, revenue objectives, and pipeline growth targets.
- Identify, qualify, and develop new business opportunities through a consultative sales process.
- Respond to inbound customer inquiries and proactively generate opportunities through outbound prospecting, referrals, conferences, trade shows, and marketing campaigns.
- Prepare quotations, proposals, technical presentations, and product recommendations that address customer requirements.
- Leverage technical expertise gained through applications engineering, customer support, field service, or technical service to identify opportunities for additional products and services.
- Conduct product demonstrations and effectively communicate technical capabilities to scientific, engineering, and commercial audiences.
- Collaborate with engineering, applications, customer support, marketing, and operations teams to develop customer solutions.
- Support channel partners, distributors, and strategic accounts throughout the sales process.
- Maintain accurate customer records, opportunity pipelines, forecasts, and sales activities within the CRM system.
- Monitor industry trends, competitive activity, and emerging applications in remote sensing, spectral imaging, and scientific instrumentation.
- Represent Headwall at customer meetings, industry conferences, workshops, and trade shows.
Required Qualifications
- 3+ years experience in Instrumentation sales or applications/technical experience in analytical instrumentation, remote sensing, spectroscopy, spectral imaging
- Engineering of scientific degree (e.g. engineering, Physics, Chemistry, Environmental Science, Geology, Remote Sensing),
- Demonstrated experience working directly with customers to understand technical requirements and recommend technical solutions.
- Excellent written, verbal, and presentation communication skills.
- Ability to explain complex technical concepts to both technical and non-technical audiences.
- Experience using CRM systems or other customer relationship management tools.
- Willingness to travel up to 30%.
- U.S. Citizenship or U.S. Permanent Resident status required.
Preferred Qualifications
- Experience selling or supporting hyperspectral imaging systems, remote sensing technologies, optical instrumentation, spectroscopy, or scientific imaging systems.
- Experience with VIS, NIR, SWIR, Raman, fluorescence, machine vision, spectroscopy, or analytical instrumentation.
- Knowledge of optical sensing, environmental monitoring, geospatial technologies, UAV-based sensing systems, or machine vision.
Desired Attributes
The ideal candidate is:
- Passionate about helping customers solve complex technical challenges.
- Motivated to build a successful career in technical sales and business development.
- Technically curious and comfortable discussing advanced scientific instrumentation.
- Customer-focused with a consultative approach to selling.
- Goal-oriented with a strong desire to achieve and exceed objectives.
- Organized and capable of managing multiple opportunities simultaneously.
- Collaborative and effective at working across engineering, applications, service, marketing, and commercial teams.
- Comfortable engaging with scientists, engineers, procurement professionals, and executive decision-makers.
- Self-motivated, adaptable, and eager to learn new technologies and applications.
Why Join Headwall?
At Headwall, you will work alongside experts developing advanced sensing technologies used in remote sensing, machine vision, environmental monitoring, precision agriculture, mining, defense, and scientific research.
Whether your background is in technical sales, applications engineering, customer support, field service, or technical service, this role offers an excellent opportunity to build a career in consultative technical sales while leveraging your scientific and engineering expertise. You will help customers solve complex challenges using industry-leading hyperspectral imaging and remote sensing solutions while contributing directly to Headwall's continued growth.
Headwall provides a collaborative, innovation-driven environment where technical expertise is valued, professional development is encouraged, and career growth is supported.
About Headwall Photonics
Sourced by ZipRecruiter
Industry
Manufacturing
Company size
11 - 50 Employees
Headquarters location
Fitchburg, MA, US
Year founded
2003