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Remote Service Engineer Jobs in Hartford, CT (NOW HIRING)

The Hartford

Principal AI Engineer

Hartford, CT · On-site +1

... service features. The ideal candidate is an accomplished professional with significant hands-on ... This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office ...

Brightstar Lottery

Senior Software Engineer

Berlin, CT · Remote

$60K - $200K/yr

... service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more ... Work with onsite and remote teams * Strive for continuous improvement in efficiency * Design and ...

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How much do remote service engineer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote service engineer in Hartford, CT is $40.78, according to ZipRecruiter salary data. Most workers in this role earn between $32.50 and $46.06 per hour, depending on experience, location, and employer.

What is a remote service engineer?

A Remote Service Engineer is responsible for diagnosing, troubleshooting, and resolving technical issues for customers or clients from a remote location. They provide support via phone, email, or online communication tools, ensuring minimal downtime for critical systems. Their role often involves software updates, system maintenance, and guiding users through technical processes. Strong problem-solving skills, technical expertise, and excellent communication are essential for success in this position.

What are the key skills and qualifications needed to thrive as a remote service engineer?

A Remote Service Engineer should possess a solid background in troubleshooting, diagnosing technical issues, and providing remote support, typically backed by a degree in engineering or a related technical field. Familiarity with remote access tools, ticketing systems, CRM software, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly expected. Exceptional communication skills, adaptability, and proactive problem-solving are vital to excel in this role. These abilities ensure efficient remote resolution of customer concerns, build client trust, and maintain high service quality standards.

What are some of the biggest challenges a remote service engineer might face, and how are they addressed?

One of the main challenges for a Remote Service Engineer is diagnosing and resolving issues without direct, hands-on access to equipment, which requires strong analytical skills and clear communication with clients. They often need to rely on clients to describe problems accurately while using remote access tools to perform troubleshooting. Collaboration with on-site teams or other support engineers is common, especially for complex issues that cannot be resolved remotely. Continuous learning and adapting to updates in hardware, software, and remote support technologies are important for staying effective in this dynamic role. Many employers support their remote engineers with training, regular team meetings, and accessible knowledge bases to help overcome these challenges.

What are popular job titles related to Remote Service Engineer jobs in Hartford, CT?

For Remote Service Engineer jobs in Hartford, CT, the most frequently searched job titles are:

What job categories do people searching Remote Service Engineer jobs in Hartford, CT look for?

The top searched job categories for Remote Service Engineer jobs in Hartford, CT are:

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Remote Service Engineer jobs near you
Infographic showing various Remote Service Engineer job openings in Hartford, CT as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $84,822 per year, or $40.8 per hour.

Field Service Engineer - Northeast US

Franklin Electric

CT • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Field Service Engineer - Northeast US
Department: Engineering
Employment Type: Full Time
Location: US - Connecticut
Reporting To: Bob Lilland
Description
Embark on a career journey with Franklin Electric, where your passion meets purpose, and every day is an opportunity to make a difference in our global communities in providing access to water, fuel and electricity.
This role is required to reside within the Northeast region of the US.
Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.
Join us to create a better future while growing professionally in a supportive environment!
MOVE FORWARD WITH US
What you will be doing:
  • Schedules and provides technical training to distributor personnel, contractors, dealers, and/or installers.
  • Tests and troubleshoots Franklin Electric products. Supervises and assists at product installations.
  • Promotes and represents Franklin Electric products and programs at tradeshows and special events. Conducts product demonstrations as needed.
  • Collects and reports marketing information pertaining to competitive products, industry distribution or personnel changes, and customer needs or desires.
  • Writes and submits weekly reports, as well as special reports needed to highlight problems at specific sites and/or with certain customers or products.
  • Interprets an extensive variety of technical instructions in mathematical or diagram form and deals with several abstract and concrete variables.
  • Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, the general public, and/or other employees of the organization.

Who we want:If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.
  • Hard-working winners - Confident, competitive, and results-oriented professionals who create a track record of success.
  • Dedicated achievers - People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
  • Effective communicators - People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
  • Collaborative partner - People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What you need:
  • Three to five years of related water systems or industry experience (preferred).
  • Bachelor's degree in Business Administration, Computer Technology, Engineering, or a related field - or equivalent relevant experience (required).
  • Travels 70 percent of the time, including up to 50 percent overnight travel.

Don't feel like you check all the boxes? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.
Company Values & Benefits
FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:
  • Generous paid time off & holidays
  • Paid parental leave & on-site motherhood rooms
  • On site café & complimentary beverage stations
  • Indoor fitness facility & outdoor walking paths
  • 401(k) with matching & service contributions
  • Health, dental, vision, life insurance
  • Short & long-term disability
  • Fertility & adoption support
  • Undergraduate & graduate tuition reimbursement
  • Professional development assistance
  • Health & wellness programs

Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.

Apply