New York, NY · On-site +1
$50.62 - $94.90/hr
A Channel Assist Engineer works in the Global Service Channel Assist group and provides remote technical support to customer-facing teams, including Field Service Engineers (FSEs), Agilent Service ...
New York, NY · On-site +1
$50.62 - $94.90/hr
A Channel Assist Engineer works in the Global Service Channel Assist group and provides remote technical support to customer-facing teams, including Field Service Engineers (FSEs), Agilent Service ...
New York, NY · Remote
$100K - $180K/yr
Related keywords: plc programmer, plc, controls engineer, maintenance technician Job Type: Full-time Benefits: * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision ...
New
Quick apply
New York, NY · Remote
$100K - $180K/yr
Related keywords: plc programmer, plc, controls engineer, maintenance technician Job Type: Full-time Benefits: * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision ...
New
New York, NY · On-site
We are seeking a service-oriented SCADA Services Engineer with strong problem-solving abilities ... Day-to-day responsibilities include remote and on-site troubleshooting, break/fix support, system ...
New York, NY · On-site
We are seeking a service-oriented SCADA Services Engineer with strong problem-solving abilities ... Day-to-day responsibilities include remote and on-site troubleshooting, break/fix support, system ...
Bound Brook, NJ · Remote
$75K - $90K/yr
We are seeking a service-oriented SCADA Services Engineer with strong problem-solving abilities ... Day-to-day responsibilities include remote and on-site troubleshooting, break/fix support, system ...
Quick apply
Bound Brook, NJ · Remote
$75K - $90K/yr
We are seeking a service-oriented SCADA Services Engineer with strong problem-solving abilities ... Day-to-day responsibilities include remote and on-site troubleshooting, break/fix support, system ...
... Service Bulletins, SOPs and facilitate remote connectivity to customer instrumentation ... Service Engineer 2 - Tarrytown, New York role based in the United States of America is: $74,900 ...
... Service Bulletins, SOPs and facilitate remote connectivity to customer instrumentation ... Service Engineer 2 - Tarrytown, New York role based in the United States of America is: $74,900 ...
New York, NY · On-site +1
Performs complete installation/relocation start-up services. This position will focus primarily on ... in Engineering Change Notifications. Maintain records and reports as required to properly ...
New York, NY · On-site +1
Performs complete installation/relocation start-up services. This position will focus primarily on ... in Engineering Change Notifications. Maintain records and reports as required to properly ...
New York, NY · On-site +1
Responsible for providing quality on-site repair and maintenance service of complex electro ... Provide technical instruction and mentoring for Engineer Level 1 and 2. * May Provide on-site ...
New York, NY · On-site +1
Responsible for providing quality on-site repair and maintenance service of complex electro ... Provide technical instruction and mentoring for Engineer Level 1 and 2. * May Provide on-site ...
New York, NY · On-site +1
As Field Engineer, you will provide on-site and off-site professional services to Genetec customers ... Document on-site or remote service interventions What makes you a great fit: * Possess strong ...
New York, NY · On-site +1
As Field Engineer, you will provide on-site and off-site professional services to Genetec customers ... Document on-site or remote service interventions What makes you a great fit: * Possess strong ...
New York, NY · Remote
As Field Engineer, you will provide on-site and off-site professional services to Genetec customers ... Document on-site or remote service interventions What makes you a great fit: * Possess strong ...
Quick apply
New York, NY · Remote
As Field Engineer, you will provide on-site and off-site professional services to Genetec customers ... Document on-site or remote service interventions What makes you a great fit: * Possess strong ...
NJ · On-site +1
Field Service Engineer - Northeast US Department: Engineering Employment Type: Full Time Location: US - New Jersey Reporting To: Bob Lilland Description Embark on a career journey with Franklin ...
NJ · On-site +1
Field Service Engineer - Northeast US Department: Engineering Employment Type: Full Time Location: US - New Jersey Reporting To: Bob Lilland Description Embark on a career journey with Franklin ...
As a Customer Service Engineer Union level 4, you will be responsible for : * You will be servicing XP Equipment in the Brooklyn/West Chester/Queensarea. Customer Service Engineer Level based on ...
As a Customer Service Engineer Union level 4, you will be responsible for : * You will be servicing XP Equipment in the Brooklyn/West Chester/Queensarea. Customer Service Engineer Level based on ...
East Brunswick, NJ · Remote
$101K - $132K/yr
The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...
East Brunswick, NJ · Remote
$101K - $132K/yr
The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...
NJ · Remote
$101K - $132K/yr
The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...
NJ · Remote
$101K - $132K/yr
The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...
Staten Island, NY · Remote
$101K - $132K/yr
The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...
Staten Island, NY · Remote
$101K - $132K/yr
The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...
Cedar Knolls, NJ · Remote
$101K - $132K/yr
The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...
Cedar Knolls, NJ · Remote
$101K - $132K/yr
The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...
NY · Remote
$101K - $132K/yr
The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...
NY · Remote
$101K - $132K/yr
The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...
NJ · Remote
$101K - $132K/yr
The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...
NJ · Remote
$101K - $132K/yr
The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...
Job Title: - NICE WFM Services Engineer Location: - Multiple Locations in US Duration: - 6+ Months - Professional Services Engineer is responsible for remote implementation and integration of the ...
Job Title: - NICE WFM Services Engineer Location: - Multiple Locations in US Duration: - 6+ Months - Professional Services Engineer is responsible for remote implementation and integration of the ...
Somerset, NJ · On-site +1
$30 - $35/hr
Remote technical support for customers as assigned in a timely and professional manner * Interpret ... a Field Service Engineer or equivalent Electro/Mechanical skills * High School Diploma or ...
Somerset, NJ · On-site +1
$30 - $35/hr
Remote technical support for customers as assigned in a timely and professional manner * Interpret ... a Field Service Engineer or equivalent Electro/Mechanical skills * High School Diploma or ...
As a Surgical Field Service Engineer supporting Alcon equipment at customer sites and demo equipment function effectively, you will be trusted to work on providing technical advice to customers ...
As a Surgical Field Service Engineer supporting Alcon equipment at customer sites and demo equipment function effectively, you will be trusted to work on providing technical advice to customers ...
$20.66 - $25.02
3% of jobs
$25.02 - $29.39
7% of jobs
$32.92 is the 25th percentile. Wages below this are outliers.
$29.39 - $33.75
18% of jobs
$33.75 - $38.12
21% of jobs
The median wage is $38.23 / hr.
$38.12 - $42.49
21% of jobs
$44.55 is the 75th percentile. Wages above this are outliers.
$42.49 - $46.85
9% of jobs
$46.85 - $51.22
7% of jobs
$51.22 - $55.59
5% of jobs
$55.59 - $59.95
3% of jobs
$59.95 - $64.32
2% of jobs
$64.32 - $68.68
2% of jobs
$20
$41
$68
A Remote Service Engineer is responsible for diagnosing, troubleshooting, and resolving technical issues for customers or clients from a remote location. They provide support via phone, email, or online communication tools, ensuring minimal downtime for critical systems. Their role often involves software updates, system maintenance, and guiding users through technical processes. Strong problem-solving skills, technical expertise, and excellent communication are essential for success in this position.
A Remote Service Engineer should possess a solid background in troubleshooting, diagnosing technical issues, and providing remote support, typically backed by a degree in engineering or a related technical field. Familiarity with remote access tools, ticketing systems, CRM software, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly expected. Exceptional communication skills, adaptability, and proactive problem-solving are vital to excel in this role. These abilities ensure efficient remote resolution of customer concerns, build client trust, and maintain high service quality standards.
One of the main challenges for a Remote Service Engineer is diagnosing and resolving issues without direct, hands-on access to equipment, which requires strong analytical skills and clear communication with clients. They often need to rely on clients to describe problems accurately while using remote access tools to perform troubleshooting. Collaboration with on-site teams or other support engineers is common, especially for complex issues that cannot be resolved remotely. Continuous learning and adapting to updates in hardware, software, and remote support technologies are important for staying effective in this dynamic role. Many employers support their remote engineers with training, regular team meetings, and accessible knowledge bases to help overcome these challenges.
For Remote Service Engineer jobs in Edison, NJ, the most frequently searched job titles are:
The top searched job categories for Remote Service Engineer jobs in Edison, NJ are:
Cities near Edison, NJ with the most Remote Service Engineer job openings:
$50.62 - $94.90/hr
Full-time
Posted 8 days ago
8.5
Based on 43 frontline employees who took The Breakroom Quiz
33rd of 545 rated manufacturers
A Channel Assist Engineer works in the Global Service Channel Assist group and provides remote technical support to customer-facing teams, including Field Service Engineers (FSEs), Agilent Service Providers (ASPs) and Remote Support Engineers (RSE) agents. This includes reactive actions that result in a timely and cost-effective problem resolution for customer and proactive
preventive actions, in support of Agilent's product portfolio.
Primary responsibilities include:
Providing remote technical support to FSEs working with BioTek (PLXB) Cell Analysis products
Managing PLXB escalations, which includes defining the problem, assembling the escalation team, and driving the process to quick resolution for the customer
Knowledge management, which includes capturing key information from support interactions, creating reusable content, and publishing articles to the Internal Knowledge Base (IKB) to promote FSE and RSE self-help
Additional responsibilities may include:
Teaching technical training courses as a Certified Instructor (CIP)
Providing voice-of-the-field feedback to the product line
Visiting customer sites to help resolve issues when required
We are looking someone who is:
Experienced in customer support or operation of BioTek (PLXB) systems
Interested in assisting others with technical problems
Self-motivated and team oriented
Customer-focused and capable of maintaining customer focus throughout the support interaction
Bachelor's or master's degree or equivalent
8+ years of relevant experience supporting and/or using BioTek Cell Analysis products
Ability to operate within an interrupt-driven environment
A customer-first attitude
Demonstrated good remote communication skills
Demonstrated good situational leadership
Strong verbal and written communication skills with the ability to interface with internal and external customers and cross-functional global teams
Ability to travel up to 25% (customers visits, training, meetings, etc.)
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least September 2, 2026 or until the job is no longer posted.The full-time equivalent pay range for this position is $50.62 - $94.90/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.Travel Required: 10% of the TimeShift: DayDuration: No End DateJob Function: Services & SupportGet the full story on Breakroom
Sourced by ZipRecruiter
Biotechnology research and development
10,000+ Employees
Santa Clara, CA, US
1999
