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Remote Service Desk It Jobs in Colorado (NOW HIRING)

Senior IT Auditor

Denver, CO · On-site +1

$96K - $127K/yr

Broad, general knowledge of the banking and financial services industry and operations preferred ... Proven commitment to continuous learning, ability to work as part of a team using remote ...

... Service Desk leaders, and IT Operations executives answer questions like: * How do we find and fix ... Consistently exceed monthly, quarterly, and annual bookings targets. #LI-Remote Qualifications What ...

... Service Desk leaders, and IT Operations executives answer questions like: * How do we find and fix ... Consistently exceed monthly, quarterly, and annual bookings targets. #LI-Remote Qualifications What ...

IT Infrastructure Intern - CO

Denver, CO · On-site +1

$17.40 - $22.10/hr

... Technology Services organization, based in Denver, CO. This paid internship offers hands-on ... Dell Remote Access Controller (iDRAC) to maintain optimal server performance and security.

Senior IT Portfolio & Governance Lead

Denver, CO · On-site +1

$134K - $135K/yr

... Remote position located in the USA. At Cepheid, our vision is to be the leading provider of ... services and standards. * Develop and maintain PMO tools, templates, and knowledge assets ...

Join Us Today IT QA Engineer About Us Welcome to Ardent Mills, a company dedicated to helping our ... Experience with web service technologies such as XML, JSON, and REST.

MSP Level 3 Technician

Colorado Springs, CO · On-site +1

$95K - $105K/yr

We specialize in delivering fully outsourced IT management, co-managed IT services, and project ... Role Description This is a full-time remote role for a Level 3 Technician. The Level III Technician ...

Showing results 21-40

Remote Service Desk It information

What is a remote service desk IT professional?

Remote Service Desk IT professionals are specialists who provide technical support and troubleshooting assistance to users, typically via phone, email, or chat, without being physically present onsite. They help resolve issues related to software, hardware, network connectivity, and user accounts, ensuring that employees or customers can work efficiently. These professionals often use remote access tools to diagnose and solve problems and may escalate complex issues to higher-level IT staff if needed. Their work is essential for organizations with distributed teams or remote workers, ensuring consistent IT support regardless of location.

What are the key skills and qualifications needed to thrive as a remote service desk IT professional?

To thrive as a Remote Service Desk IT professional, you need a solid understanding of computer systems, networking basics, troubleshooting, and typically an associate's degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow, remote access tools, and knowledge base platforms is commonly required. Strong communication, patience, and problem-solving skills are essential for resolving user issues efficiently and maintaining customer satisfaction. These skills and qualities are crucial for delivering timely technical support, minimizing downtime, and ensuring seamless IT operations in a remote environment.

What are some common challenges faced by remote service desk IT professionals, and how can they effectively overcome them?

Remote Service Desk IT professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and ensuring clear communication with users who may have varying levels of technical expertise. To overcome these challenges, it's important to develop strong remote diagnostic skills, use collaborative tools efficiently, and maintain clear documentation. Building rapport with users and proactively following up on issues can also help ensure successful resolution and user satisfaction.

What is the difference between Remote Service Desk It vs Remote Help Desk Technician?

AspectRemote Service Desk ItRemote Help Desk Technician
CertificationsCompTIA A+, ITIL, HDI-Support CenterCompTIA A+, Microsoft Certified, HDI-Support Center
Work EnvironmentRemote, corporate IT support, troubleshooting hardware/softwareRemote, customer support, troubleshooting software/hardware issues
Employer & IndustryIT departments, managed service providers, corporate sectorsIT support companies, customer service centers, corporate IT

Remote Service Desk It and Remote Help Desk Technician roles both involve remote troubleshooting and support. The main difference lies in their focus: Remote Service Desk It typically supports internal IT infrastructure, while Remote Help Desk Technicians often assist external customers. Both roles require similar certifications and work environments, making them closely related but distinct in their primary support focus.

What are the most commonly searched types of Service Desk It jobs in Colorado?

The most popular types of Service Desk It jobs in Colorado are:

What cities in Colorado are hiring for Remote Service Desk It jobs?

Cities in Colorado with the most Remote Service Desk It job openings:

IT SPECIALIST (POLICY PLANNING)

Office of the Chief Information Officer

Fort Collins, CO • On-site, Remote

$76K - $99K/yr

Full-time

Posted 12 days ago


Job description

Summary
This position is located in Office of Chief Information Officer (OCIO), Information Resource Management Center (IRMC). The incumbent reports to Director for Capital Planning and Information Technology Governance Division (CPITGD), carrying out the IT management policy and planning functions and activities needed to support the Department's overall IT management and administration with aligning to regulatory requirements such as the Federal Information Technology Acquisitions Reform Act (FITARA).
Learn more about this agency
Duties
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  • Participates in project management activities including defining tasks, developing plans, tracking milestones, assessing and reporting performance and advising appropriate levels of agency personnel.
  • Analyzes enterprise-level investment data to identify and report trends, patterns, or risks requiring further action by Departmental leadership.
  • Prepares guidance and policy documents, evaluation tools, and templates used by agencies in planning and managing investments.
  • Analyzes existing directives to identify required updates and drafts policy changes that reflect current statutory and regulatory requirements.
  • Performs complex research and analysis on IT systems, investments, and enterprise portfolio issues.
  • Reviews investment performance data, identifies trends or outliers, and prepares recommendations for addressing identified issues.
  • Develops and updates sections of IT capital planning and investment control policy framework.
  • Reviews agency submissions, ensure alignment with federal mandates, and provide authoritative technical guidance.

Requirements
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Conditions of employment
  • You must be a US Citizen or US National.
  • Males born after 12/31/1959 must be Selective Service registered or exempt.
  • Subject to satisfactory adjudication of background investigation and/or fingerprint check.
  • If selected, you may be required to serve a probationary or trial period as applicable to appointment type. Refer to Next Steps section for additional information.
  • Direct Deposit: Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
  • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit https://www.e-verify.gov/.

Qualifications
Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined below.
Time in grade: Current federal employees applying for a promotion opportunity must meet time-in-grade (TIG) requirement of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled.
Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
IT Competencies: Individuals must have IT-related experience demonstrating each of the competencies listed below.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Reasoning - Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
In addition to meeting one of the Basic Requirements listed above, applicants must meet the following Minimum Qualifications Requirement in order to be considered:
MINIMUM QUALIFICATIONS: To be considered minimally qualified for this position, you must demonstrate that you have the required specialized experience and/or education for the respective grade level(s) in which you are applying:
AND
Specialized
Experience: Qualifying experience for GS-12 includes one year of specialized experience comparable to GS-11 which is directly related to the work of this position and which has equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position. For this position, specialized experience must demonstrated in each of the following areas: 1) Reviewing, assessing, and reporting enterprise IT Portfolio in alignment with architectural standards and compliance with applicable federal mandates such as Clinger Cohen Act, FITARA, FISMA, FAR; 2) Developing, planning, updating and implementing sections of IT capital planning and investment control policy framework; 3) Monitoring, tracking, and reporting contractor performance, identifies deficiencies, and recommends corrective actions.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.
The OPM Qualification Standards for this position can be found at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series
Education
There are no educational requirements for this position.
Additional information
Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP): Visit the OPM website for information on how to apply as a CTAP, RPL, or ICTAP eligible. To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section. When assessed through a score-based category rating method, CTAP/ICTAP applicants must receive a rating of at least 85 out of a possible 100.
Veterans who are preference eligible or who have been separated from the armed forces under honorable conditions after three years or more of continuous active service are eligible for consideration under the Veteran's Employment Opportunity Act (VEOA).
Farm Service Agency (FSA) County Employees: Permanent County employees without prior Federal tenure who are selected for a Civil Service position under Public Law 105-277 will be given a career-conditional appointment and must serve a 1-year probationary period.
For more information on applying under special hiring authorities such as the Veteran's Recruitment Act (VRA), 30 percent disabled veterans, certain military spouses, Schedule A Disabled, etc., explore the different Hiring Paths on the USAJOBS website.
Land Management Workforce Flexibility Act (LMWFA) provides current or former temporary or term employees of federal land management agencies opportunity to compete for permanent competitive service positions. Individuals must have more than 24 months of service without a break between appointments of two or more years. Service must be in the competitive service and have been at a successful level of performance or better. Refer to PUBLIC LAW 114-47-AUG. 7, 2015 for more information.
If selected, you will be required to submit Form OGE-450 within 30 days of your initial appointment date, and annually thereafter. Selectee is subject to financial Disclosure Requirements in accordance with 5 CFR, Part 2635, Sub part E regarding business or personal transactions with applicants, borrowers, or business contacts who have or who are seeking business with this Agency. Selectee must be able to obtain and maintain a security clearance. If selected you will be subject to a National Agency Check and Inquiry (NACI) and a credit report.
If you are selected for a position with further promotion potential, you will be placed under a career development plan, and may be non-competitively promoted if you successfully complete the requirements and if recommended by management. However, promotion is neither implied nor guaranteed
The salary ranges vary according to the geographic area locality adjustments; therefore, rates advertised represent base pay only as pay will depend upon the selectee's duty location. Please see the 2026 General Schedule (GS) Pay Tables for more information.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.