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Remote Service Delivery Manager Jobs in Utah (NOW HIRING)

Theirc

Health Program Manager

Salt Lake City, UT · On-site +1

Job Overview: The Health Program Manager leads IRC Utah's comprehensive health and wellness ... remote work, and 'field' time within the service delivery area to perform the above outlined ...

Nexus IT Inc

Client Success Manager

Salt Lake City, UT · On-site +1

$80K - $104K/yr

Use findings to drive improvements in service delivery and report key insights to leadership ... Working Conditions: * Professional office environment with opportunities for remote work.

Waterford.org

Helpdesk Manager

Taylorsville, UT · Remote

#LI-remote Location: Salt Lake City, UT (Hybrid as business needs require) Position Summary The Help ... service delivery, operational efficiency, and customer satisfaction. This role provides leadership ...

APR

Commercial Lines Account Manager | Remote

UT · Remote

$70K - $85K/yr

Remote Commercial Lines Account Manager | Client Service Manager Salary: $70,000 - $85,000 plus a ... deliver precise and effective client service. Key Responsibilities: * Develop and maintain a ...

HMG Careers

Remote Sales Manager

Midvale, UT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Manager

Saint George, UT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Provo, UT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Manager

Salt Lake City, UT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsService Delivery JobsRemote Service Delivery Manager JobsRemote Service Delivery Manager Jobs in Utah

Remote Service Delivery Manager information

What is a remote service delivery manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

How does a remote service delivery manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What are the key skills and qualifications needed to thrive as a remote service delivery manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are popular job titles related to Remote Service Delivery Manager jobs in Utah?

For Remote Service Delivery Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Remote Service Delivery Manager jobs in Utah look for?

The top searched job categories for Remote Service Delivery Manager jobs in Utah are:

What cities in Utah are hiring for Remote Service Delivery Manager jobs?

Cities in Utah with the most Remote Service Delivery Manager job openings:

Remote Service Delivery Manager jobs near you

Account Manager - Midwest & Northeast

Engage Employer, Inc.

Lindon, UT • On-site, Remote

$85K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Location: United States-Remote
Department: Account Management
Position Type: Full Time-Exempt
Engage PEO, recognized on the "INC. 5000 Honor Roll for the Fastest Growing Private Companies' is seeking future Engagers who are ready to build a rewarding future. The Account Manager supports multiple clients in the co-employment relationship to grow client loyalty through the engagement and utilization of all Engage products and services. The Account Manager will work collaboratively with all cross-functional departments to ensure prompt resolution to their client's product and service inquiries. This position plays a critical role, usually as a project manager, in establishing client relationships and client retention, thus requiring the ability to manage multiple priorities, communicate effectively with a client-centric focus, develop effective solutions, and closely monitor open projects to closure. This role partners with our Sales Team to participate in prospecting meetings, establishing client relationships from the initial contact.
JOB RESPONSIBILITIES
Client Relationship Management - (75%)
  • As the Client's point of contact, recommend strategic Engage products and services, offering customized solutions to improve the Client's workplace efficiencies.
  • Proactively identifies clients' needs through meetings and assessments, recommending and implementing HR products, services, and best practices to enhance client engagement and retention with Engage.
  • Coordinate/Project Manage client experience with all services including contracted vendor services.
  • Work closely with internal department teams to assess and orchestrate the resolution of client service issues daily.
  • Monitor operational deliverables based on negotiated timelines, ensuring satisfaction of client expectations.
  • Conduct evaluation of client HR and payroll processes and programs to ensure maximum services delivery and client engagement.
  • Travel to client locations to identify additional value added Engage services and products and follow through to ensure deployment.
  • Provide support to Engage Sales Professionals during prospect introductions to Engage services on an as needed basis.

Annual/Open Enrollment Delivery - (15%)
  • Successfully deliver client annual benefit/medical renewals for book of business in the 4th quarter of each year.

Supporting Sales - (5%)
  • Partners with Sales Consultants on prospect meetings, representing service and HR solutions.
  • Proactively communicates with Sales on new products and services and provides training as necessary.
  • Collaborates with Sales Consultants to resolve any concerns as needed.

HR Service Delivery - (5%)
  • Work with the HR Consultants to ensure a high level of client organizational effectiveness.
  • Partners with Engage benefits department in support of annual open enrollment. Consults with clients on benefit offerings and contribution strategies to facilitate decision making. Keep client informed on the process, deadlines, etc. Provides necessary support to clients on communication strategies to employees, facilitating meetings etc.

REQUIREMENTS:
  • Strong knowledge of PEO, Work Compensation, Human Resources, and Payroll
  • Advanced skills in Microsoft Office (i.e. Word, Excel, PowerPoint, Access, etc.) required
  • Advanced skills in HR Program Software and HRIS Systems preferred
  • Excellent organizational skills with a focus on time management
  • Ability to multi-task
  • Bilingual in Spanish preferred

EDUCATION AND EXPERIENCE:
  • Bachelor's degree from an accredited college or university preferred
  • 3+ years of experience in Human Resources
  • Over 5+ years of experience in an Account Management role within a high-pressure, fast paced environment preferred

COMPENSATION:
The salary range for this position is listed below. However, you should know that the salary range may vary based on regional location, the candidate's skill, and relevant experience. In addition, some positions may include a form of bonus or other incentive compensation, which would not be included in this salary range.
Annual Salary Range: $85,000-$95,000
BENEFITS: We offer a comprehensive Benefits Package to our full-time salaried, hourly, or commissioned workers.
  • 3 Weeks Paid Time-Off per Year (Increasing with seniority)
  • Parental Leave
  • Paid Holidays
  • Your choice of Medical Insurance Plan or HSA with a generous employer contribution
  • Life Insurance with an employer-paid base
  • Dental and Vision
  • Long-Term Disability Insurance with an employer-paid base
  • Short-Term Disability Insurance
  • Pre-tax Savings on most employee insurance premiums
  • Medical Expense Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • 401(k) enrollment with an automatic match
  • Commuter and Parking Pre-tax Benefits
  • Pet Insurance/Pet Assure Veterinarian Discount Plan
  • Discount Tickets on Theme Parks and Attractions

We believe our success is primarily due to our diverse, talented employees who help to cultivate an inclusive learning culture. We encourage open, regular communication and development that fosters our strong team culture. We are committed to providing inclusive equal employment opportunities to all employees, applicants for employment, and other covered individuals without regard to race, color, religion, age, sex, disability, national origin, citizenship, genetics, military status, sexual orientation, gender identity or expression, family status, or any other characteristic protected by federal, state, or local laws. Furthermore, we are committed to complying with all federal, state, and local anti-discrimination, anti-harassment, and anti-retaliation laws.
Engage PEO is an Equal Opportunity Employer

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