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Remote Service Delivery Manager Jobs in Utah (NOW HIRING)

Conservice

Client Operations Manager

River Heights, UT · On-site +1

$19.40/hr

Location -In office, or Hybrid (In office Tuesday, Wednesday and Thursday) and remote or in office ... seamless service delivery and high client satisfaction. Workflow Optimization & Execution

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Remote Service Delivery Manager information

What is a remote service delivery manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

How does a remote service delivery manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What are the key skills and qualifications needed to thrive as a remote service delivery manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are popular job titles related to Remote Service Delivery Manager jobs in Utah?

For Remote Service Delivery Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Remote Service Delivery Manager jobs in Utah look for?

The top searched job categories for Remote Service Delivery Manager jobs in Utah are:

What cities in Utah are hiring for Remote Service Delivery Manager jobs?

Cities in Utah with the most Remote Service Delivery Manager job openings:

Remote Service Delivery Manager jobs near you

BAS Service Operations Manager

Kelso Building Services

Ogden, UT • Remote

Full-time

Posted yesterday

New

Job description

Direct Reports: 9–20 (Remote Ops, Service Coordination, Field Technicians, Support Roles)

Role Overview

The National BAS Service Operations Manager is a senior operational leadership role responsible for the end-to-end execution, performance, and growth of BAS service operations across KBS and the Kelso Industries portfolio.

This role owns:

  • National BAS service delivery execution
  • Service revenue growth and profitability
  • Remote operations and managed services
  • Field service team performance
  • Customer experience and retention

The position serves as the central operational leader coordinating across:

  • KBS Branches
  • KBS Customer Service Center (CSC)
  • National Programming Team
  • Sales & Estimating
  • MSI Team
  • National BAS Project Management

This role ensures a scalable, high-performance service organization capable of supporting multi-site enterprise clients and national service agreements.

Key Responsibilities

  1. National Service Operations Leadership
  • Lead and manage 9–20 direct reports, including:
    • Remote Operations / Monitoring Team
    • BAS Service Coordinators / Dispatch
    • BAS Field Technicians (direct or matrixed)
  • Oversee daily BAS service operations across:
    • KBS branches
    • National BAS Travel Teams
  • Establish operational structure, roles, and accountability
  • Drive standardization of national BAS service delivery
  1. Service Revenue & Financial Performance
  • Own and drive:
    • T&M service revenue
    • Quoted service work
    • PMA / Remote PMA contracts
    • Small projects and service-based upgrades
  • Partner with Sales and Estimating to:
    • Identify service opportunities
    • Convert service calls into revenue-generating work
  • Support and contribute to:
    • Forecasting (weekly, monthly, annual)
    • Revenue planning and backlog management
  • Ensure margin performance and cost control
  1. Remote Operations & Managed Services
  • Lead the KBS Remote Operations & Monitoring Center (ROC / Kelso Connected):
    • 24/7 operations oversight
    • Alarm management and triage
    • Remote diagnostics and resolution
  • Drive growth of:
    • Managed BAS services
    • Remote PMA offerings
    • Analytics / FDD-based service models
  • Ensure integration between:
    • Remote operations
    • Field technicians
    • National programming resources
  1. Service Execution & Work Management
  • Oversee all BAS service work including:
    • Service requests and dispatch
    • Preventative maintenance (PMA)
    • Repairs and troubleshooting
    • Quoted service jobs
    • Small-to-mid size BAS projects
  • Ensure:
    • Timely scheduling and execution
    • Proper documentation and closeout
    • Clean handoff to billing
  1. Billing, Revenue Recognition & Back Office Alignment
  • Oversee service billing processes, ensuring:
    • Accuracy and timeliness
    • Alignment with contract terms and SOV structures
  • Coordinate with: KBS CSC and Accounting / Finance
  • Ensure:
    • T&M
    • PMA
    • Project/service hybrid work
    • Jobs are billing-ready within target timelines
    • Proper tracking of:
  1. Cross-Functional Leadership
  • Work closely with:
    • KBS Branch Leadership
    • CSC (Customer Service Center)
    • National Programming Team
    • Sales & Estimating
    • MSI Team
    • National BAS Project Management
    • Kelso Portfolio Operating Companies
  • Drive:
    • Resource planning and allocation
    • Technical support alignment
    • Project-to-service and service-to-project transitions
  1. Customer Experience & Account Support
  • Own service-level customer experience across national accounts
  • Act as escalation point for:
    • Service delays
    • Technical challenges
    • Multi-site coordination issues
  • Support:
    • Client onboarding
    • National account service strategies
    • Long-term client retention
  1. Client & Site Onboarding
  • Lead onboarding of:
    • New BAS service clients
    • New facilities and portfolios
  • Ensure:
    • System integration into remote monitoring platforms
    • Proper documentation and asset tracking
    • Service workflows established
  1. Workforce Management & Development
  • Recruit, onboard, and develop:
    • BAS service technicians
    • Remote operators
    • Service coordinators
  • Establish:
    • Training plans
    • Performance metrics
    • Career development pathways
  • Drive a culture of accountability, safety, and Customer focus
  1. Inventory, Tools & Fleet Oversight
  • Oversee:
    • Service inventory and materials
    • Tooling and test equipment
    • Service vehicles (as applicable)
  • Ensure readiness for:
    • Rapid deployment
    • National service consistency
  1. Process, SOP & Continuous Improvement
  • Enforce and improve:
    • National BAS SOPs
    • Service workflows (ServiceTitan, Sales Force etc.)
  • Identify:
    • Bottlenecks
    • Inefficiencies
    • Automation opportunities
  • Drive continuous improvement initiatives

What Success Looks Like

  • Scalable national BAS service organization
  • Strong recurring revenue growth (PMA + Remote Services)
  • Seamless integration of: Remote operations, Field service, Programming
  • High customer retention and satisfaction
  • Efficient billing → revenue conversion cycle
  • Fully aligned national team supporting Kelso portfolio growth