Remote Service Delivery Manager Jobs in Rhode Island

This is a remote role that may only be hired in the following location(s): Virginia and Missouri.

May be open to remote in other markets for highly qualified candidates.

This position supports the maintenance, business operations, and physical assets of Bank facilities at an advanced level of scope and ability. Ensures department activities and methodologies create value for the Bank, as well as align with business goals and objectives. Implements policies or procedures that enforce regulatory and corporate policy compliance. Maximizes operational efficiencies, improves service delivery, and manages risks through the research and recommendation of industry best practices.

Facility Support - Oversees maintenance and repairs efforts towards the functionality of Bank facilities. Dispatches and ensures timely completion of work order requests. Manages preventative maintenance activities and schedule to minimize disruption in business operations. Performs facilities inspections, provides reports, and develops effective asset management strategies. Aids execution of department projects including major works, renovations, capital improvements, relocations, mergers, acquisitions, and other special initiatives. Assists with emergency preparedness plans, standard operating procedures, and playbooks.

Facility Service - Develops relationships with clients, business partners, and vendors to facilitate excellent service delivery and achieve high customer satisfaction ratings. Monitors internal service level standards and key performance indicator metrics. Implements solutions to address any service or performance deficiencies.

Vendor Management - Manages vendors including effective work order communications, invoice management, performance & accountability monitoring, network optimization recommendations, and vendor procurement activities.

Budget Planning - Provides development and oversight of capital and expense budgets, including business case recommendations for proposed major expenditures or budget variances. Reports on budget performance and plan versus actual variations. Identifies cost savings and cost reduction opportunities.

Bachelor's Degree and 2 years of experience in Corporate Real Estate Facilities / Property Management

OR

High School Diploma or GED and 6 years of experience in Corporate Real Estate Facilities / Property Management

License or Certification Type: IFMA and/or BOMA

Preferred Qualifications:

• Experience in CRE Facilities management, specifically in retail
• General understanding of building systems (HVAC, electrical, plumbing)
• 30% - 40% travel is required
• Ability to communicate and collaborate effectively
• Experience managing budgets and contracts for repairs, maintenance, and vendors
• Experience and ability to use CMMS (Computerized Maintenance Management Systems)
• Previous experience of reviewing and understanding of leases.

#LI-JM1

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

This job posting has been extended until August 3, 2026.

If hired in Virgiinia or Missouri, the base pay for this position is generally between $70,050 and $90,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Bachelor's Degree and 2 years of experience in Corporate Real Estate Facilities / Property Management

OR

High School Diploma or GED and 6 years of experience in Corporate Real Estate Facilities / Property Management

License or Certification Type: IFMA and/or BOMA

Preferred Qualifications:

• Experience in CRE Facilities management, specifically in retail
• General understanding of building systems (HVAC, electrical, plumbing)
• 30% - 40% travel is required
• Ability to communicate and collaborate effectively
• Experience managing budgets and contracts for repairs, maintenance, and vendors
• Experience and ability to use CMMS (Computerized Maintenance Management Systems)
• Previous experience of reviewing and understanding of leases.

#LI-JM1

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

This job posting has been extended until August 3, 2026.

If hired in Virgiinia or Missouri, the base pay for this position is generally between $70,050 and $90,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.