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Remote Service Coordinator Jobs (NOW HIRING)

SendaRide

Remote Brokerage Service Coordinator

$20.25 - $25.50/hr

About the Role The Brokerage Services Coordinator is an administrative and operations-focused role ... This is a fast-paced remote operations role that requires strong attention to detail, accuracy ...

Essence Journey

Remote Service Support Assistant

Pensacola, FL · Remote

$15.25 - $20/hr

Supporting team processes and ensuring smooth coordination * Managing basic documentation and ... Remote flexibility * Employee discounts * Flexible schedule * Entry-level friendly We encourage ...

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Essence Journey

Remote Service Support Assistant

Encino, CA · Remote

$16.75 - $22.25/hr

Supporting team processes and ensuring smooth coordination * Managing basic documentation and ... Remote flexibility *Employee discounts *Flexible schedule *Entry-level friendly We encourage ...

Addison Group

Customer Service Coordinator

Deer Park, IL · On-site +1

$26 - $28/hr

Customer Service Coordinator Location (city, state): Deer Park, IL Industry: Medical Device ... Sunday is remote after training * Competitive benefits package * Opportunity to work in a global ...

Community Access Inc

Service Coordinator

Bronx, NY · Remote

$20.25 - $25.50/hr

Position Overview The Service Coordinator provides engagement and comprehensive support services to program participants who are living in Community Access' supported housing programs. The Service ...

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How much do remote service coordinator jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for remote service coordinator in the United States is $22.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Remote Service Coordinator vs Customer Service Representative?

AspectRemote Service CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in healthcare or technical fieldsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, often in healthcare, technical, or service industriesRemote or in-office, in retail, telecom, or service sectors
Employer & Industry UsageHealthcare providers, service companies, technical supportRetail, telecom, hospitality, and service industries
Common Search & ComparisonYesYes

The Remote Service Coordinator typically handles scheduling, patient or client communication, and service coordination in healthcare or technical industries. Customer Service Representatives focus on assisting customers, answering inquiries, and resolving issues in retail or service sectors. While both roles involve communication and remote work, the Coordinator often requires industry-specific knowledge and coordination skills, whereas the Representative emphasizes customer interaction and problem-solving.

What are the key skills and qualifications needed to thrive as a Remote Service Coordinator, and why are they important?

To thrive as a Remote Service Coordinator, you need strong organizational skills, attention to detail, and experience in customer service or administrative support, often supported by a relevant associate's or bachelor's degree. Familiarity with customer relationship management (CRM) systems, scheduling software, and communication platforms like Zoom or Slack is typically required. Excellent time management, problem-solving abilities, and clear written and verbal communication set top performers apart. These skills ensure efficient coordination of services, high customer satisfaction, and seamless remote team collaboration.

How does a Remote Service Coordinator effectively manage communication with both clients and field technicians?

As a Remote Service Coordinator, clear and timely communication is essential for coordinating service appointments, resolving issues, and ensuring client satisfaction. You will typically use a combination of email, phone, and specialized scheduling or ticketing software to stay in touch with both clients and technicians. Proactively updating all parties, managing expectations, and swiftly addressing any logistical challenges are key parts of the job. Strong organizational skills and the ability to prioritize tasks help maintain smooth operations, especially when handling multiple service requests simultaneously.

What are Remote Service Coordinators?

Remote Service Coordinators are professionals who manage and coordinate services or support for clients, customers, or internal teams from a remote location. Their responsibilities often include scheduling appointments, handling service requests, communicating with clients, and ensuring service delivery runs smoothly. They use digital tools to track progress, resolve issues, and keep all parties informed. This role is common in industries like healthcare, IT, home services, and customer support, and requires strong organizational, communication, and problem-solving skills.
What cities are hiring for Remote Service Coordinator jobs? Cities with the most Remote Service Coordinator job openings:
What are the most commonly searched types of Remote Service jobs? The most popular types of Remote Service jobs are:
What states have the most Remote Service Coordinator jobs? States with the most job openings for Remote Service Coordinator jobs include:
Remote Brokerage Service Coordinator

Remote Brokerage Service Coordinator

SendaRide

Remote

$20.25 - $25.50/hr

Full-time

Posted 6 days ago

Job description

About SendaRide
SendaRide provides non-emergency medical transportation services that help individuals get to and from important healthcare appointments safely, reliably, and with care. Our operations team plays a key role in making sure every trip is reviewed, documented, scheduled, and supported accurately.
We are looking for a detail-oriented, highly organized Brokerage Services Coordinator to support transportation operations, trip coordination, data entry, scheduling accuracy, billing support, and broker platform management.
About the Role
The Brokerage Services Coordinator is an administrative and operations-focused role responsible for monitoring broker portals, reviewing available transportation requests, entering approved trips into SendaRide's scheduling system, updating trip notes, and supporting successful ride fulfillment.
In this position, you will review trip requests and determine whether they should be accepted, denied, or escalated based on service area, operational capacity, client requirements, and SendaRide guidelines. You will serve as a key connection point between broker platforms, internal operations teams, and SendaRide's scheduling platform.
This is a fast-paced remote operations role that requires strong attention to detail, accuracy, time management, accountability, and comfort working across multiple systems throughout the day.
What You'll Do
  • Monitor transportation broker platforms and online portals for new trip opportunities, trip changes, cancellations, updates, and modifications.
  • Review trip requests to determine whether they should be accepted, denied, or escalated based on service area, geographic coverage, operational capacity, client requirements, and company guidelines.
  • Accurately enter approved trips into SendaRide's scheduling platform with complete rider, pickup, drop-off, appointment, mileage, and trip details.
  • Update ride notes, trip documentation, and scheduling information to ensure accuracy and operational clarity.
  • Coordinate with internal teams and SendaRide Guides to support successful trip completion and on-time performance.
  • Identify trip discrepancies, missing information, scheduling concerns, or operational issues and escalate as needed.
  • Support billing accuracy by ensuring accepted trips are entered, documented, and updated correctly.
  • Communicate professionally with broker clients, internal departments, and Guides regarding trip details, updates, cancellations, and discrepancies.
  • Help maintain accurate records and organized workflows across broker portals and internal systems.
  • Support daily transportation operations by responding quickly and accurately to changing priorities.

What Success Looks Like
  • High accuracy in trip entry, data entry, and ride documentation.
  • Minimal trip entry, scheduling, or billing errors.
  • Timely review and processing of transportation requests.
  • Strong support of broker client on-time performance expectations.
  • Low No Transportation Available rates across assigned broker accounts.
  • Clear, complete, and professional trip notes and documentation.
  • Strong productivity, responsiveness, and follow-through.
  • Ability to manage competing priorities in a fast-paced remote work environment.

What We're Looking For
  • Strong attention to detail and accuracy when reviewing, entering, and updating information.
  • Experience with administrative support, operations support, dispatch, logistics, transportation coordination, healthcare support, customer service, or related work.
  • Ability to work quickly and accurately across multiple platforms, systems, tabs, and workflows.
  • Strong written and verbal communication skills.
  • Ability to follow guidelines, make sound decisions, and escalate concerns appropriately.
  • Strong problem-solving skills and the ability to identify issues before they impact operations.
  • Ability to manage time effectively and prioritize urgent or time-sensitive work.
  • Comfort working in a fast-paced, remote environment with changing priorities.
  • Ability to maintain confidentiality and handle sensitive information appropriately.
  • Dependable attendance and strong schedule adherence.

Preferred Experience
  • 1+ year of experience in operations support, administrative coordination, dispatching, logistics, transportation, customer support, healthcare operations, or a related role.
  • Experience working with online portals, scheduling systems, CRM platforms, dispatch software, or transportation management systems.
  • Experience in non-emergency medical transportation, healthcare transportation, brokerage operations, medical scheduling, or ride coordination is a plus.
  • Proficiency with Microsoft Office, Outlook, Excel, and general computer systems.
  • Ability to learn new software platforms and workflows quickly.

Work Environment
  • Full-time position.
  • Remote work environment.
  • Must have access to a dedicated, quiet workspace.
  • Must have reliable high-speed internet.
  • This role requires working at a computer for extended periods and using multiple systems throughout the day.

Compliance and Confidentiality
This position may involve access to Protected Health Information (PHI), sensitive trip details, client information, and confidential company information. The Brokerage Services Coordinator is required to follow HIPAA standards, confidentiality expectations, and all company privacy and security policies.
Why Join SendaRide?
At SendaRide, your work directly supports access to care. This role is an important part of ensuring transportation requests are reviewed accurately, trips are scheduled correctly, and riders receive reliable service. If you enjoy detailed administrative work, fast-moving operations, problem-solving, and supporting meaningful healthcare transportation services, we would love to hear from you.
Department Care Center (Contact Center) Locations Remote Remote status Fully Remote

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