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Remote Service Coordinator Jobs in Indiana (NOW HIRING)

CorVel

CareIQ Service Coordinator I

Carmel, IN · Remote

$15.61 - $23.82/hr

The CareIQ Service Coordinator provides administrative customer service and file management ... This is a remote role. The shift for this position is Monday - Friday: 10:30 AM - 7:00 PM EST. A ...

Corvel

CareIQ Service Coordinator I

Carmel, IN · Remote

$15.61 - $23.82/hr

The CareIQ Service Coordinator provides administrative customer service and file management ... This is a remote role. The shift for this position is Monday - Friday: 10:30 AM - 7:00 PM EST. A ...

Humana

Care Coordinator, RN Field Based

Hammond, IN · Remote

Works collaboratively with the Service Coordinator, Transition Coordinator, and other care team ... Combination remote work at home and onsite member visits Location: Must reside in Indiana Hours:

Humana

Care Coordinator, RN Field Based

Danville, IN · Remote

Works collaboratively with the Service Coordinator, Transition Coordinator, and other care team ... Combination remote work at home and onsite member visits Location: Must reside in Indiana Hours:

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Remote Service Coordinator information

What is the difference between Remote Service Coordinator vs Customer Service Representative?

AspectRemote Service CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in healthcare or technical fieldsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, often in healthcare, technical, or service industriesRemote or in-office, in retail, telecom, or service sectors
Employer & Industry UsageHealthcare providers, service companies, technical supportRetail, telecom, hospitality, and service industries
Common Search & ComparisonYesYes

The Remote Service Coordinator typically handles scheduling, patient or client communication, and service coordination in healthcare or technical industries. Customer Service Representatives focus on assisting customers, answering inquiries, and resolving issues in retail or service sectors. While both roles involve communication and remote work, the Coordinator often requires industry-specific knowledge and coordination skills, whereas the Representative emphasizes customer interaction and problem-solving.

What are the key skills and qualifications needed to thrive as a Remote Service Coordinator, and why are they important?

To thrive as a Remote Service Coordinator, you need strong organizational skills, attention to detail, and experience in customer service or administrative support, often supported by a relevant associate's or bachelor's degree. Familiarity with customer relationship management (CRM) systems, scheduling software, and communication platforms like Zoom or Slack is typically required. Excellent time management, problem-solving abilities, and clear written and verbal communication set top performers apart. These skills ensure efficient coordination of services, high customer satisfaction, and seamless remote team collaboration.

How does a Remote Service Coordinator effectively manage communication with both clients and field technicians?

As a Remote Service Coordinator, clear and timely communication is essential for coordinating service appointments, resolving issues, and ensuring client satisfaction. You will typically use a combination of email, phone, and specialized scheduling or ticketing software to stay in touch with both clients and technicians. Proactively updating all parties, managing expectations, and swiftly addressing any logistical challenges are key parts of the job. Strong organizational skills and the ability to prioritize tasks help maintain smooth operations, especially when handling multiple service requests simultaneously.

What are Remote Service Coordinators?

Remote Service Coordinators are professionals who manage and coordinate services or support for clients, customers, or internal teams from a remote location. Their responsibilities often include scheduling appointments, handling service requests, communicating with clients, and ensuring service delivery runs smoothly. They use digital tools to track progress, resolve issues, and keep all parties informed. This role is common in industries like healthcare, IT, home services, and customer support, and requires strong organizational, communication, and problem-solving skills.
What are the most commonly searched types of Remote Service jobs in Indiana? The most popular types of Remote Service jobs in Indiana are:
Infographic showing various Remote Service Coordinator job openings in Indiana as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

CareIQ Service Coordinator I

CorVel

Carmel, IN • Remote

$15.61 - $23.82/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

CorVel rating

7.9

Company rating: 7.9 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

82nd of 138 rated financial services

Job description

The CareIQ Service Coordinator provides administrative customer service and file management assistance to claimants, providers, claims professionals, and case managers regarding new and ongoing ancillary healthcare services. Utilizing proprietary systems and knowledge from training, a CareIQ Service Coordinator will provide excellent telephonic and written customer service to both inbound and outbound customers. This role operates with a high focus on accuracy, urgency and communication to ensure that services are completed on schedule and without interruption.
This is a remote role. The shift for this position is Monday - Friday: 10:30 AM - 7:00 PM EST.
A wired connection to your modem from a broadband internet network with a minimum bandwidth of at least 3 Mbps is required for this position.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

  • Provide telephonic customer service in an inbound and outbound high-volume call-center environment
  • Complete accurate data review and entry
  • Able to learn and operate corporate proprietary systems
  • Request and review treatment and appointment documentation to verify completion and accuracy
  • Administrative review of claim referral orders, authorization, appointment notes and reports, ensuring alignment of pending and completed services
  • Update all case stakeholders on a regular basis
  • Type and proofread reports and correspondence via email and management systems
  • Transcribe correspondence/reports from dictation
  • Use problem solving and critical thinking skills to ensure daily scheduling challenges do not cause delays in securing appointments
  • Meet departmental production and quality performance expectations
  • Additional duties as assigned
KNOWLEDGE & SKILLS:
  • Process oriented and effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment
  • Excellent written and verbal communication skills
  • Ability to meet designated deadlines
  • Computer proficiency and technical aptitude with the ability to utilize MS Office and Proprietary Systems
  • Strong interpersonal, time management and organizational skills
  • Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations
  • Ability to work both independently and within a team environment
EDUCATION & EXPERIENCE:
  • High School diploma
  • Prior work experience in a detail-oriented customer service environment

PAY RANGE:
CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.
For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.
Pay Range: $15.61 - $23.82 per hour
A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management
In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.
ABOUT CORVEL
CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).
A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
#LI-Remote
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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