ZipRecruiter

Log In

2

Remote Security Alarm Monitoring Jobs in Michigan

next page

Showing results 1-20

All JobsSecurity Alarm Monitoring JobsRemote Security Alarm Monitoring JobsRemote Security Alarm Monitoring Jobs in Michigan

Remote Security Alarm Monitoring information

What is the difference between Remote Security Alarm Monitoring vs Remote Security System Installation?

AspectRemote Security Alarm MonitoringRemote Security System Installation
CredentialsTypically requires security certifications, alarm monitoring licensesRequires technical certifications, installer licenses
Work EnvironmentRemote, monitoring centers, or from homeOn-site at client locations or installation sites
Employer & Industry UsageSecurity companies, alarm monitoring servicesSecurity system providers, electronics installers
Search & Comparison IntentUnderstanding monitoring roles, remote alarm oversightInstallation procedures, technical setup

Remote Security Alarm Monitoring involves overseeing security systems remotely, ensuring alarms are active and responding to alerts. In contrast, Remote Security System Installation focuses on setting up and configuring security systems at client sites. Both roles require technical knowledge but differ in work environment and responsibilities.

What are the most commonly searched types of Security Alarm Monitoring jobs in Michigan? The most popular types of Security Alarm Monitoring jobs in Michigan are:
What are popular job titles related to Remote Security Alarm Monitoring jobs in Michigan? For Remote Security Alarm Monitoring jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Security Alarm Monitoring jobs in Michigan look for? The top searched job categories for Remote Security Alarm Monitoring jobs in Michigan are:
Remote Security Alarm Monitoring jobs near you
Infographic showing various Remote Security Alarm Monitoring job openings in Michigan as of July 2026, with employment types broken down into 84% Full Time, 5% Temporary, and 11% Contract. Highlights an 100% Remote job distribution.
Customer Technical Support Specialist

Customer Technical Support Specialist

Guardian Alarm

Southfield, MI • Remote

Full-time

Posted 26 days ago

Job description

The Customer Tech Support Specialist will assist both residential and commercial customers with complex security and fire alarm issues and help program automated items such as thermostats, sensors, door locks, light modules and key fobs. Ideal representatives will strive to successfully resolve the customer’s issue while keeping the best interests of the company and customer in mind. 

  • Answer incoming technical-related calls from existing commercial and residential customers regarding Guardian’s products and services.
  • Engage with our valued customers by problem solving, deescalating, and resolving issues and concerns.
  • Review accounts for accuracy, enhancing the department’s ability to maximize profitability and resolution.
  • Interact with customers to provide excellent support and accurate information on Guardian’s products and solutions.
  • Provide solutions to customer's technical issues by identifying the problem, researching answers, and guiding the customer step-by-step through corrective measures for one-call resolution. 
  • Help customers with the installation of cameras, battery replacements, fire systems and other components including but not limited to remote programming. 
  • Provide recommendations on upgrades to the customer's current home security alarm or highlight advances in home automation.
  • Assign technicians to visit a customer’s home or business if their issue cannot be resolved effectively over the phone.
  • Proactively work to assist others in achieving the organization’s objectives.
  • Ensure that appropriate actions are taken to resolve customers’ problems and concerns on the first call.
  • Maintain customer accounts and records of customer interactions with accurate details of inquiries, complaints, or comments in MAStermind and CRM.
  • Use gained knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
  • Diagnose alarm system problems via telephone and create service ticket only after exhausting all resources and expertise.
  • Perform all procedures as required to resolve customer problems and/or concerns.

Required Skills, Knowledge, Experience and Education:

  • Excellent communication skills including active listening.
  • One-year technical experience preferred.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Knowledge of, or ability to learn Guardian’s products and solutions.
  • Ability to remain calm in a high-paced 24/7/365 customer service call center environment
  • High School Diploma or G.E.D. required
  • Some college preferred
  • Regular and reliable attendance record
  • 1-2 years of customer service experience required

Apply