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The Nurse Case Manager (NCM) is responsible for Complex Case Management, Disease Management and Transitional Case Management, for example, longitudinal engagement, coordination for discharge planning, transition of care needs and outpatient member management through the care continuum. Nurse Case Manager will identify, screen, track, monitor and coordinate the care of members with multiple comorbidities and/or psychosocial needs and develop a members' action plan and/or discharge plan. The Case Manager may perform telephonic and/or face-to-face assessments. They will interact and collaborate with interdisciplinary care team (IDT), which includes physicians, inpatient case managers, care team associates, pharmacists, social workers, educators, health care coordinators/managers. The Case Manager also acts as an advocate for members and their families linking them to other IDT members to help them gain knowledge of their disease process(s) and to identify community resources for maximum level of independence. The Case Manager will participate in IDT conferences to review care plan and member progress on identified goals and interventions. The Nurse Case Manager will act as an advocate for members and their families guide them through the health care system for transition planning and longitudinal care. The Nurse Case Manager will work in partnership with the care team and will coordinate or provide appropriate levels of care under the direct supervision of an RN Manager or Medical Director.

If you are located in CST or EST Time Zone, you will have the flexibility to work remotely*, as well as work in the office as you take on some tough challenges.

This is a remote position; however, candidates must reside in the Central or Eastern time zones and be able to work standard business hours aligned with these time zones. 

Primary Responsibilities:

• Provide members with transition of care calls to ensure that discharged members receive the necessary services and resources according to transition plan
• Conducts a transition discharge assessment onsite and/or telephonically to identify member needs at time of transition to a lower level of care
• Independently serves as the clinical liaison with hospital, clinical and administrative staff within our documentation system for discharge planning and/or next site of care needs
• In partnership with care team, make referrals to community sources and programs identified for members
• Engage member, family, and caregivers telephonically to assure that a well-coordinated action plan is established and continually assess health status
• Assess and identify the healthcare, educational, and psychosocial needs of the member and their family at the initial referral to care management
• Provide member education to assist with self-management goals, disease management or acute condition and provide indicated action plan
• Utilizing evidenced-based practice, develop interventions while considering member barriers independently
• Utilize motivational interviewing techniques to understand cause and effect, gather or review health history for clinical symptoms, and determine health literacy
• In consultation with manager of Care Management, conducts initial assessments within designated time frames for members identified as having Complex Case, Disease and Transitional Case Management needs (assessment areas include clinical, behavioral, social, environment and financial)
• Manages assessments regarding member treatment plans and establish collaborative relationships with physician advisors, clients, members, and providers
• Collaborates effectively with Interdisciplinary Care Team (IDCT) to establish an individualized transition plan and/or action plan for members
• Independently confers with Market Medical Directors on a regular basis regarding high-risk cases and participates in departmental huddles
• Ensure adherence to NCQA requirements for Complex Case Management
• Demonstrate understanding of utilization management processes
• Assists with data collection and closing of care gaps and quality metrics as assigned, and assists the healthcare team in meeting all quality metrics
• Maintain in-depth knowledge of all company products and services as well as customer issues and needs through ongoing training and self-directed research
• Manage assigned caseload in an efficient and effective manner utilizing time management skills
• Enters timely and accurate documentation into designated care management applications to comply with documentation requirements and achieve audit scores of 95% or better monthly
• Ensures licensure, certifications, and annual training are maintained and compliant
• Attends meetings and participates on committees as requested
• Identifies opportunities for process improvement in all aspects of member care
• Must maintain strict confidentiality at all times
• Must adhere to all department/organizational policies and procedures
• Performs all other related duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Current, unrestricted RN license 
• Compact State Licensure
• 3 years of diverse clinical experience; preferred in caring for the acutely ill members with multiple disease conditions (delegated medical management)
• Knowledge of discharge planning
• Knowledgeable in Microsoft Office applications including Outlook, Word, Teams and Excel 
• Proven ability to independently utilize critical thinking skills, nursing judgement and decision-making skills 
• Currently residing in the Central or Eastern time zone and able to work standard hours aligned with these time zones

Preferred Qualifications:

• Bachelor's Degree in Nursing
• 3 years of managed care, Complex Case Management, Disease Management and/or Transitional Case Management experience, Case Management experience in hospital, home health, hospice or occupational settings
• Experience with Complex Case Management and DSNP NCQA requirements
• Expert knowledge of case management principles, as evidenced by certification in Case Management (CCM)
• Proven ability to read, analyze and interpret information in medical records, and health plan documents
• Proven ability to problem-solve and identify community resources
• Demonstrated planning, organizing, conflict resolution, negotiating and interpersonal skills
• Proven ability to prioritize, plan, and handle multiple tasks/demands simultaneously
• Knowledge of utilization management and quality improvement

Physical & Mental Requirements:

• Ability to lift up to 25 pounds
• Ability to sit for extended periods of time
• Ability to stand for extended periods of time
• Ability to use fine motor skills to operate office equipment and/or machinery
• Ability to receive and comprehend instructions verbally and/or in writing 

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.  

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.