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Role Overview

The Growth Solution Architect (SA) is responsible for driving expansion, optimization, and relationship management across BPC's existing customer base. Unlike Direct SAs who focus on net-new logos, Growth SAs own post-go-live clients, ensuring that every customer has a dedicated technical advisor accountable for Managed Services packages, system optimization, and solution expansion.

Key Responsibilities

1. Customer Ownership & Coverage
   •     Serve as the primary SA for assigned customers, with responsibility for expansion, optimization, and ongoing ERP/EPM roadmap execution.
   •     Maintain full coverage across the BPC portfolio, ensuring every customer has a Growth SA point of contact.
   •     Partner with secondary SAs (e.g., ERP vs EPM) where cross-domain expertise is needed.
2. Managed Services & Optimization
   •     Align customers to the right Managed Services package (Maintain, Optimize, Enhance) based on attributes, maturity, and growth stage.
   •     Lead customer roadmap discussions, identifying opportunities for enhancements, new modules, and integrations.
   •     Execute scoping and solution design for optimization activities.
3. Revenue & Growth Enablement
   •     Drive account expansion through upsell/cross-sell of Managed Services, renewals, and additional projects.
   •     Identify and qualify new opportunities in collaboration with Direct SAs and BPC Alliances.
   •     Perform Annual Business Reviews to help drive a roadmap focused pipeline where subsequent opportunities may be generated.
4. Collaboration & Alliances Support
   
   •     Work closely with BPC Alliances (AMO) to leverage NetSuite and ecosystem relationships.
   •     Ensure alignment with delivery teams for smooth handoffs, execution, and customer success.
   •     Provide industry and micro-vertical solutioning support as accounts mature toward verticalization.
5. Process & Governance
   
   •     Follow structured handoff processes from Direct SA Growth SA at project go-live.
   •     Maintain account coverage records and forecast pipelines tied to AMO activities.
   •     Contribute to continuous improvement of Annual Business Reviews (ABRs), Optimization Request Activities, and sales/delivery alignment.

Qualifications

•     Proven experience as a Solution Architect or Senior Consultant within NetSuite or similar ERP ecosystems.
•     Strong technical and functional understanding of NetSuite modules (ERP, SuiteBilling, Inventory, EPM, etc.) with the ability to scope and design optimization projects.
•     Experience in account management, managed services, or post-go-live customer ownership.
•     Ability to manage multiple accounts, prioritize strategic engagements, and sustain long-term client relationships.
•     Strong collaboration skills with sales, alliances, and delivery teams.
•     Excellent communication and presentation abilities for executive and end-user audiences.

Success Criteria

•     Full coverage of assigned customer portfolio with no gaps in ownership.
•     Growth in revenue through Managed Services, renewals, and optimization projects.
•     High customer satisfaction and retention rates.
•     Seamless collaboration with Direct SAs, Alliances, and Delivery teams.
•     Demonstrated ability to act as both trusted advisor and growth driver for clients.