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Remote Saas Support Jobs in Delaware (NOW HIRING)

Company Description NDM Global Inc. is a SaaS (Software as a Service) company that values teamwork ... Able to thrive in a remote working environment including work time, communication both internally ...

Company Description NDM Global Inc. is a SaaS (Software as a Service) company that values teamwork ... Able to thrive in a remote working environment including work time, communication both internally ...

$75K - $85K/yr

EVCM) is a leading service commerce platform, providing vertically tailored, integrated SaaS ... This role will support critical business initiatives aimed at accelerating growth, improving ...

$75K - $85K/yr

EVCM) is a leading service commerce platform, providing vertically tailored, integrated SaaS ... This role will support critical business initiatives aimed at accelerating growth, improving ...

$75K - $85K/yr

EVCM) is a leading service commerce platform, providing vertically tailored, integrated SaaS ... This role will support critical business initiatives aimed at accelerating growth, improving ...

$75K - $85K/yr

EVCM) is a leading service commerce platform, providing vertically tailored, integrated SaaS ... This role will support critical business initiatives aimed at accelerating growth, improving ...

$75K - $85K/yr

EVCM) is a leading service commerce platform, providing vertically tailored, integrated SaaS ... This role will support critical business initiatives aimed at accelerating growth, improving ...

VP of Strategy and Operations Wilmington, DE or Remote-U.S. Monday to Friday CSC Corptax delivers ... Support evaluation of organic and inorganic growth opportunities (e.g., partnerships, product ...

Remote (U.S. Eastern Time Zone) or Hybrid (New York Metro Area) - your choice based on location ... Our platform makes it easy to deliver personalized gifts and support campaigns or events through ...

Senior Technical Business Developer - Grid Automation

DE · Remote

$101K - $133K/yr

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... This is a remote position. Candidates can be located anywhere in the US, with preference for Cary ...

... Remote Deposit Capture (RDC), Vendor Management processes, and System Development Life Cycle (SDLC ... Evaluate technologies supporting cloud platforms, SaaS solutions, and data environments. * Provide ...

... Remote Deposit Capture (RDC), Vendor Management processes, and System Development Life Cycle (SDLC ... Evaluate technologies supporting cloud platforms, SaaS solutions, and data environments. * Provide ...

Remote Saas Support information

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Jr. Customer Support Engineer

NDM Global Inc

Dover, DE • On-site, Remote

Full-time

Re-posted 26 days ago


Job description

Company Description
NDM Global Inc. is a SaaS (Software as a Service) company that values teamwork and strengthening our relationship with customers and each other. We believe our people are what makes us great, and they have the skills and the potential to elevate our customers' experience to the next level.
We believe that hard work and commitment will benefit NDM Global Inc. and also will give all of our employees a sense of pride and accomplishment.
Job Description
We are looking for an individual who loves to help, troubleshoot, and seek out opportunities for improvement. In the Support Engineer position, you will be directly in touch with our customers, which range from small to large businesses. You will be helping our customers to get the best experience possible out of our software solutions.
Applicants must be eligible to work and currently live in the Western United States.
Duties and Responsibilities
  • Take ownership to timely resolution of customer inquiries
  • Investigate and troubleshoot customer inquiries
  • Assist customers to solutions in a timely manner
  • Testing product/software change requests
  • Develop and maintain product documentation
  • Develop training materials, how to guides, solution articles, etc. to support product end users
  • Operate as a subject matter expert on our software products
  • Provide feedback and feature suggestions to improve overall usability of our software products
  • Continuous monitoring of systems utilized
  • Provide excellent customer support
  • Communicate in a clear and professional manner both internally and externally
  • Utilize technical documentation to investigate and resolve problems
  • Actively look for ways to improve and help customers.

Qualifications
Requirements
  • High School Diploma or equivalent
  • Minimum of 6 months experience in SaaS product based customer service role
  • Must live in the Western United States

Skills and Qualifications
  • Self starter mindset
  • Problem solving mentality
  • Excellent communication skills (oral and written)
  • Fluency in the English language, including the meaning and spelling of words, rules of composition, and grammar
  • Able to thrive in a remote working environment including work time, communication both internally and externally, tracking hours, and following procedures

Additional Information
All your information will be kept confidential according to EEO guidelines.