Company Description NDM Global Inc. is a SaaS (Software as a Service) company that values teamwork ... Able to thrive in a remote working environment including work time, communication both internally ...
Company Description NDM Global Inc. is a SaaS (Software as a Service) company that values teamwork ... Able to thrive in a remote working environment including work time, communication both internally ...
Jr. Customer Support Engineer
Dover, DE · On-site +1
Company Description NDM Global Inc. is a SaaS (Software as a Service) company that values teamwork ... Able to thrive in a remote working environment including work time, communication both internally ...
Jr. Customer Support Engineer
Dover, DE · On-site +1
Company Description NDM Global Inc. is a SaaS (Software as a Service) company that values teamwork ... Able to thrive in a remote working environment including work time, communication both internally ...
Hybrid (3 days onsite/2 days remote) Monday-Friday, 8am-5pm EST We are seeking a Senior Director of ... Establish clear performance expectations supported by leading and lagging indicators (pipeline ...
Hybrid (3 days onsite/2 days remote) Monday-Friday, 8am-5pm EST We are seeking a Senior Director of ... Establish clear performance expectations supported by leading and lagging indicators (pipeline ...
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
Spring 2027 Intern - Marketing (MBA)
Newark, DE · On-site +1
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
Spring 2027 Intern - Marketing (MBA)
Newark, DE · On-site +1
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
Spring 2027 Intern - Marketing (MBA)
Seaford, DE · On-site +1
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
Spring 2027 Intern - Marketing (MBA)
Seaford, DE · On-site +1
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
Spring 2027 Intern - Marketing (MBA)
Wilmington, DE · On-site +1
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
Spring 2027 Intern - Marketing (MBA)
Wilmington, DE · On-site +1
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
Spring 2027 Intern - Marketing (MBA)
Smyrna, DE · On-site +1
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
Spring 2027 Intern - Marketing (MBA)
Smyrna, DE · On-site +1
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
Spring 2027 Intern - Marketing (MBA)
Milford, DE · On-site +1
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
Spring 2027 Intern - Marketing (MBA)
Milford, DE · On-site +1
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
Spring 2027 Intern - Marketing (MBA)
Middletown, DE · On-site +1
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
Spring 2027 Intern - Marketing (MBA)
Middletown, DE · On-site +1
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
Spring 2027 Intern - Marketing (MBA)
Dover, DE · On-site +1
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
Spring 2027 Intern - Marketing (MBA)
Dover, DE · On-site +1
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
$35/hr
Lead and execute ad-hoc analyses to support data-driven initiatives and strategic projects ... Experience in SaaS or a similar industry * Examples of owning and delivering a major project or ...
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Jr. Customer Support Engineer
Dover, DE • Remote
NDM Global Inc
Full-time
Re-posted 19 days ago
Job description
Company Description
NDM Global Inc. is a SaaS (Software as a Service) company that values teamwork and strengthening our relationship with customers and each other. We believe our people are what makes us great, and they have the skills and the potential to elevate our customers' experience to the next level.
We believe that hard work and commitment will benefit NDM Global Inc. and also will give all of our employees a sense of pride and accomplishment.
Job Description
We are looking for an individual who loves to help, troubleshoot, and seek out opportunities for improvement. In the Support Engineer position, you will be directly in touch with our customers, which range from small to large businesses. You will be helping our customers to get the best experience possible out of our software solutions.
Applicants must be eligible to work and currently live in the Western United States.
Duties and Responsibilities
- Take ownership to timely resolution of customer inquiries
- Investigate and troubleshoot customer inquiries
- Assist customers to solutions in a timely manner
- Testing product/software change requests
- Develop and maintain product documentation
- Develop training materials, how to guides, solution articles, etc. to support product end users
- Operate as a subject matter expert on our software products
- Provide feedback and feature suggestions to improve overall usability of our software products
- Continuous monitoring of systems utilized
- Provide excellent customer support
- Communicate in a clear and professional manner both internally and externally
- Utilize technical documentation to investigate and resolve problems
- Actively look for ways to improve and help customers.
Qualifications
Requirements
- High School Diploma or equivalent
- Minimum of 6 months experience in SaaS product based customer service role
- Must live in the Western United States
Skills and Qualifications
- Self starter mindset
- Problem solving mentality
- Excellent communication skills (oral and written)
- Fluency in the English language, including the meaning and spelling of words, rules of composition, and grammar
- Able to thrive in a remote working environment including work time, communication both internally and externally, tracking hours, and following procedures
Additional Information
All your information will be kept confidential according to EEO guidelines.