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Remote Saas Consultant Jobs in Decatur, GA (NOW HIRING)

Directive

Paid Media Lead (Remote US)

Atlanta, GA · Remote

$90K - $110K/yr

Directive Consulting is the performance marketing agency for SaaS and Tech companies. We use ... As a remote-first company, you'll have the ability to work from anywhere in the US, with the option ...

EverDriven

Account Executive, Georgia/Florida

Atlanta, GA · Remote

$120K - $150K/yr

You will own the full customer lifecycle -- leading consultative sales, RFPs, executive ... Whether your background is in SaaS, education technology, or K-12 operations, you bring a valuable ...

Directive

B2B Marketing Manager(Remote US)

Atlanta, GA · Remote

$80K - $85K/yr

Directive Consulting is the leading B2B marketing agency for brands that are serious about the ... Strong SaaS background preferred * Skilled at having a large impact in a very specific role

Northspyre

Strategic Account Executive

Atlanta, GA · Remote

$250K/yr

... consulting, B2B SaaS sales, or other client-facing analytical professional roles. * Bachelor ... Ability to work in a fast-paced, remote team environment * Bachelor's degree in Sales & Marketing ...

Origami Risk LLC

Site Reliability Engineer

Atlanta, GA · On-site +1

$100K - $120K/yr

Solid knowledge of SaaS operations * Ability to succeed when facing ambiguity and differing levels ... All full-time positions are hybrid, with many eligible to be completely remote * Fully Paid by ...

Origami Risk LLC

Site Reliability Engineer

Atlanta, GA · On-site +1

$100K - $120K/yr

Solid knowledge of SaaS operations * Ability to succeed when facing ambiguity and differing levels ... All full-time positions are hybrid, with many eligible to be completely remote * Fully Paid by ...

Reachdesk Ltd

Commercial Account Manager

Atlanta, GA · On-site +1

Remote (U.S. Eastern Time Zone) or Hybrid (New York Metro Area) - your choice based on location ... Experience in subscription-based SaaS or other recurring-revenue environments with a consultative ...

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Remote Saas Consultant information

What are the key skills and qualifications needed to thrive as a remote SaaS consultant, and why are they important?

To thrive as a Remote SaaS Consultant, you need expertise in cloud software solutions, client needs analysis, and a strong understanding of SaaS business models, often supported by a relevant degree or certifications in cloud technologies. Familiarity with CRM systems, SaaS platforms (like Salesforce or HubSpot), and remote collaboration tools is typically required. Excellent communication, problem-solving, and self-motivation are crucial soft skills for building client trust and managing projects independently. These abilities are essential for delivering tailored solutions, ensuring client satisfaction, and successfully navigating the demands of remote consulting.

What are the main challenges faced by remote SaaS consultants when supporting clients across different time zones?

Remote SaaS Consultants often work with clients from various geographical locations, which can create scheduling challenges and require flexibility to accommodate different time zones. Effective communication is crucial to ensure timely responses and maintain strong client relationships despite the physical distance. Consultants frequently use collaborative tools and prioritize clear documentation to bridge any gaps caused by asynchronous work. Being proactive about setting expectations and regularly checking in with clients helps mitigate misunderstandings and ensures smooth project delivery.

What does a remote SaaS consultant do?

A Remote SaaS Consultant helps businesses select, implement, and optimize Software as a Service (SaaS) solutions while working off-site. They assess a company's needs, recommend appropriate software, assist with onboarding and integration, and provide ongoing support and training. Their goal is to ensure clients get the most value and efficiency from their SaaS products, all without needing to be physically present at the client's office.

What is the difference between Remote Saas Consultant vs Remote SaaS Sales Representative?

AspectRemote SaaS Sales RepresentativeRemote SaaS Consultant
CredentialsSales experience, CRM knowledge, sometimes sales certificationsTechnical background, SaaS product knowledge, consulting or technical certifications
Work EnvironmentRemote or office-based sales teams, client-facing rolesRemote consulting projects, client collaboration, technical advisory
Employer & Industry UsageSales departments in SaaS companies, resellersConsulting firms, SaaS providers, tech companies
Search & Comparison IntentLooking for sales roles, client acquisition, revenue growthSeeking technical advisory, implementation, or strategic consulting

The main difference is that a Remote SaaS Sales Representative focuses on selling SaaS products and generating revenue through client acquisition, while a Remote SaaS Consultant provides technical advice, implementation, and strategic support to optimize SaaS usage. Both roles require SaaS knowledge but serve different functions within the industry.

What are popular job titles related to Remote Saas Consultant jobs in Decatur, GA? For Remote Saas Consultant jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Saas Consultant jobs in Decatur, GA look for? The top searched job categories for Remote Saas Consultant jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Saas Consultant jobs? Cities near Decatur, GA with the most Remote Saas Consultant job openings:
Remote Saas Consultant jobs near you
Infographic showing various Remote Saas Consultant job openings in Decatur, GA as of August 2026, with employment types broken down into 86% Full Time, 8% Part Time, 2% Temporary, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Senior Customer Support Specialist

ResMed

Peachtree Corners, GA • On-site, Remote

$30.91 - $41.21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

ResMed rating

6.3

Company rating: 6.3 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

216th of 242 rated software companies

Job description

Brightree is a leading provider of cloud-based software solutions that help post-acute care providers streamline operations and improve patient outcomes. As a Senior Customer Support Specialist, you will play a critical role in delivering an exceptional customer experience by resolving complex issues and serving as a trusted advisor to our clients.

In this role, you will provide consultative support on Brightree's platform, helping customers maximize the value of our solutions.You'llcombine technicalexpertise, problem-solving skills, and a customer-first mindset to drive resolution, build knowledge, and continuously improve the support experience.

Ideal shift is 9am - 6pm ET.

Let's talk about Responsibilities:

  • Deliver high-quality, consultative support for Brightree applications and related services in a professional, efficient, and customer-focused manner

  • Diagnose and resolve a wide range of customer issues-including system configuration, product functionality, and defects-via phone and electronic communication channels

  • Investigate and troubleshoot complex issues that may not have standard documented solutions, using critical thinking and creativity

  • Create andmaintaindetailed documentation, including knowledge base articles, issue logs, and resolution steps to support internal teams and customers

  • Identifytrends or systemic issues that mayimpactmultiple customers and proactively communicate insights, risks, and recommended solutions

  • Accurately track and manage all support interactions, ensuringtimelyfollow-up and thorough documentation

  • Partner cross-functionally with Product, Engineering, and other internal teams to escalate and resolve issues effectively

  • Stay current on Brightree product updates, enhancements, and industry trends toprovideinformed guidance to customers

  • Act as a subject matter expert and mentor to team members, sharing knowledge and promoting best practices

  • Contribute to continuous process improvements that enhance the overall customer support experience

Let's talk about Qualifications & Experience:

  • 3+ years of experience in SaaS customer support, application support, or help desk environments supporting external customers

  • Strong technical aptitude with the ability to troubleshoot complex issues using a logical, structured approach

  • Experience with SQL

  • Experience with Brightree software

  • Proven ability to manage and resolve challenging customer situations with professionalism and urgency

  • Excellent communication, interpersonal, and customer service skills

  • Strong attention to detail with the ability to document issues clearly and accurately

  • Ability to thrive in a fast-paced, collaborative, and customer-centric environment

  • Self-starter witha strong senseof ownership, accountability, and continuous improvement

  • Proficiencyin Microsoft Office (Outlook, Word, Excel)

  • Bachelor's degree in Business, Technology, Computer Science, or related field (or equivalent practical experience)

  • Experience supporting SaaS platforms or business management software

  • Familiarity with healthcare, post-acute care, or related industries

  • Experience contributing to ormaintainingknowledge base systems

  • Experience working in a remote or distributed team environment

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $30.91 - $41.21/hr

For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills.

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

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