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Remote Rotational Jobs in Georgia (NOW HIRING)

DigitalOcean

Data Center Engineer I

Atlanta, GA · Remote

$66K - $83K/yr

Experience submitting and tracking remote work requests, as well as managing server and component inventory. * Willingness to participate in an on-call rotation. * Valid driver's license and comfort ...

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What is the difference between Remote Rotational vs Remote Customer Support?

AspectRemote RotationalRemote Customer Support
CredentialsTypically requires general technical or industry-specific certificationsOften requires customer service or communication certifications
Work EnvironmentVaries across different departments or roles on a rotational basisConsistent focus on customer interaction and support
Industry UsageCommon in healthcare, IT, and manufacturing sectorsWidely used in retail, tech, and service industries
Search & Comparison IntentInterested in diverse experience and role flexibilityFocused on customer interaction skills and support roles

Remote Rotational roles involve switching between different functions or departments, offering varied experience, while Remote Customer Support focuses on assisting customers directly. Both roles are remote but serve different organizational needs and skill sets.

What are the most commonly searched types of Rotational jobs in Georgia? The most popular types of Rotational jobs in Georgia are:
What are popular job titles related to Remote Rotational jobs in Georgia? For Remote Rotational jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Rotational jobs in Georgia look for? The top searched job categories for Remote Rotational jobs in Georgia are:
What cities in Georgia are hiring for Remote Rotational jobs? Cities in Georgia with the most Remote Rotational job openings:
Remote Rotational jobs near you
Infographic showing various Remote Rotational job openings in Georgia as of May 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% Remote job distribution.
Technical Support Engineer (Rotational Shift)

Technical Support Engineer (Rotational Shift)

Braves Technologies

Woodstock, GA • On-site, Remote

Full-time

Medical

Posted 2 days ago

Job description

Our Company:
Founded in 2003, Braves Technologies is helping global technology companies incubate their dedicated
offshore software development teams in India. For the past 15+ years, Braves has been building Software
Engineering, Game Development, and Customer Success teams for clients across the US and Australia.
For more information, you can visit https://www.bravestechnologies.com/
Our Culture:
We are a team focused on high performance, high delivery, diverse thinking, and embodying a
collaborative culture at all levels. We value and encourage learning throughout the organization. Every
employee at Braves understands ownership and fulfills what is required. We align a perfect work-life
balance.
Work Location: Pune (Remote)
Work shift: Rotational with 2 days per week off
Primary Responsibilities -
  • Acts as a customer advocate, responsible for resolving customer requests both internally and externally.
  • Responsible for handling Customer incidents/requests for technical assistance via phone or electronically.
  • Responsible for grabbing all necessary logs and backups in a timely manner upon ticket intake.
  • Diagnosis and resolution of Customer hardware and software issues.
  • Ownership of mainly P1 -P3 customer incidents through resolution, including working cross-functionally with other departments.
  • Identifies customer issues, finds solutions, or proceeds with the escalation process to another department.
  • Provides remote technical assistance with regards to software and hardware issues, installation, troubleshooting, and configuration
  • Documents clear descriptions of issues from customers and clearly log continuous progress of issues and the resolution the life of the ticket to keep customers informed throughout the process.
  • Manages Incidents, ensures customers are updated and communicated to regularly, and incidents are escalated and followed-up on in a timely manner.
  • Proactively works with clients to ensure system uptime and optimal use of system functionality.
  • Maintains a positive customer service attitude.
  • Develops technical documentation, FAQs, and maintains a knowledge database.
  • Maintains up-to-date industry technical knowledge.'
  • Actively participates in Team Meetings and provides training to others on the team as knowledge is developed.
  • Utilizes a network of relationships to collect and disseminate information, build support, and secure buy-in to achieve desired company objectives.
  • Assist with larger Team Projects for continuous improvement and acts as a lead on smaller projects.

Skills Required-
  • Bachelor's degree in engineering, computer engineering, networking, or IT-related preferred
  • High level of Customer Service attitude and aptitude.
  • Minimum 2-5 years of experience troubleshooting networking, software, hardware, and communications technologies.
  • Understanding and ability to execute SQL queries and commands.
  • Experience working with an Incident Management System.
  • Strong communication skills including oral, written, and customer approach.'
  • Strong knowledge of hardware and software components.
  • Strong Time Management Skills.
  • Strong understanding of Microsoft Windows and SQL servers.
  • Experience in a Technical Support environment.
  • Self-motivated and the ability to work independently.
    Education: Degree/PG in Computer Science or Engineering OR Equivalent
    What's in it for you/Benefits of working with us:
    Competitive Salary
    Hybrid work culture
    Flexible work timings
    Family Group Medical Health Insurance / Group Accidental Insurance
    Leave encashments (Gross, not just base salary)
    Regular Fun and Sports activities / Birthday/Anniversary Celebrations
    Other benefits like Gratuity, PF/VPF, maternity, etc.

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