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Remote Robotics Automation Engineer Jobs in Huntsville, AL

3-GIS

Support Specialist II

Huntsville, AL · On-site +1

Identify, document, and escalate issues to team leads or engineering as appropriate. * Track and ... Self-directed and effective in a remote or hybrid work environment. * Strong critical thinking and ...

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Remote Robotics Automation Engineer information

See Huntsville, AL salary details

$36.5K

$105.6K

$160.6K

How much do remote robotics automation engineer jobs pay per year?

As of Sep 5, 2026, the average yearly pay for remote robotics automation engineer in Huntsville, AL is $105,554.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,200.00 and $121,700.00 per year, depending on experience, location, and employer.

What is a remote robotics automation engineer?

A Remote Robotics Automation Engineer is a professional who designs, develops, and maintains automated robotic systems while working remotely, often from a home office or offsite location. They create software and control systems that enable robots to perform tasks in manufacturing, logistics, healthcare, and other industries. These engineers collaborate with teams using digital tools and may also troubleshoot and optimize robotic processes remotely. Their work helps companies improve efficiency, reduce errors, and increase productivity through advanced automation solutions.

What are the key skills and qualifications needed to thrive as a remote robotics automation engineer, and why are they important?

To thrive as a Remote Robotics Automation Engineer, you need a solid background in robotics, automation, programming (such as Python or C++), and often a degree in engineering or a related field. Familiarity with robotic operating systems (ROS), PLCs, CAD software, and certifications like Certified Automation Professional (CAP) are typically required. Strong problem-solving skills, effective communication, and self-motivation are crucial soft skills for remote collaboration and troubleshooting. These skills and qualities are essential for designing, implementing, and maintaining automation solutions efficiently in a distributed work environment.

How does a remote robotics automation engineer typically collaborate with on-site teams to troubleshoot and optimize robotic systems?

Remote Robotics Automation Engineers often use a combination of virtual communication tools, remote desktop applications, and IoT-enabled monitoring systems to collaborate with on-site teams. They regularly participate in video meetings to discuss system diagnostics, review logs, and guide on-site engineers through troubleshooting procedures. Effective communication and clear documentation are essential, as remote engineers must ensure local staff understand and can implement technical recommendations. This collaborative approach helps maintain system uptime and enables continuous process improvements despite physical distance.

What are the most commonly searched types of Robotics Automation Engineer jobs in Huntsville, AL?

The most popular types of Robotics Automation Engineer jobs in Huntsville, AL are:

What are popular job titles related to Remote Robotics Automation Engineer jobs in Huntsville, AL?

For Remote Robotics Automation Engineer jobs in Huntsville, AL, the most frequently searched job titles are:

What job categories do people searching Remote Robotics Automation Engineer jobs in Huntsville, AL look for?

The top searched job categories for Remote Robotics Automation Engineer jobs in Huntsville, AL are:

Remote Robotics Automation Engineer jobs near you
Infographic showing various Remote Robotics Automation Engineer job openings in Huntsville, AL as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 82% Physical, 6% Hybrid, and 12% Remote job distribution, with an average salary of $105,554 per year, or $50.7 per hour.

Support Specialist II

3-GIS

Huntsville, AL • On-site, Remote

Full-time

Posted 25 days ago

Key responsibilities

  • Diagnose and resolve issues across the 3-GIS stack, Esri products, and associated databases.

  • Provide customer support, troubleshoot client issues, and act as a trusted advisor for customer accounts.

  • Configure and assist with upgrades of 3-GIS solutions, Esri software, and supporting technologies.

Job description

Job Description
Position Title: Support Specialist II
Reports To: Manager, General Support
Department: Product Support
Summary/Objective:
The Support Specialist II serves as a technical expert and customer advocate for the 3-GIS product suite within the Esri ecosystem. This role is responsible for diagnosing complex software issues, guiding customers through best practice workflows, and ensuring a consistently exceptional support experience. You will work directly with client accounts, collaborate cross-functionally with internal teams, and help shape the future of customer success at 3-GIS.
This position requires strong technical proficiency, strong communication skills, and the ability to guide customers through various 3-GIS product challenges.
Essential Functions: Customer Support & Technical Troubleshooting
  • Provide superior customer support and troubleshoot client issues with 3-GIS software, ensuring customers exceed expectations in their use of the platform.
  • Serve as a support representative for customer accounts, acting as a trusted advisor.
  • Diagnose and resolve issues across the 3-GIS stack, Esri products (ArcGIS Pro, ArcGIS Enterprise, Portal), and associated databases.
  • Leverage GIS data analysis and mapping tools to support customer requests.
  • Contribute toward the development of change control processes for hosted systems when required.
  • Possible participation in the on-call rotation to support critical customer systems.
Customer Enablement & Education
  • Educate customers on 3-GIS and Esri products, services, and recommended workflows to maximize operational efficiency.
  • Assist clients on product functionality, system usage, and best practices.
  • Engage in technical discussions with both technical and non-technical stakeholders.
Technical Configuration & System Management
  • Be able to configure and assist with upgrades of 3-GIS Solutions, Esri software, and supporting technologies.
  • Configure web services, application servers, and database connections for customer environments.
  • Test new software functionality, validate bug fixes, and provide structured feedback to Product and Development teams.
  • Follow documented procedures for customer escalations and ticket processing, including product enhancements and bugs.
Cross-Team Collaboration
  • Work collaboratively with Sales, Product, Development, and PMO teams to ensure accurate, timely solutions for customers.
  • Identify, document, and escalate issues to team leads or engineering as appropriate.
  • Track and report data from calls, chats, and high priority issues to support continuous improvement.
  • Mentor and train new team members within the organization.
  • Provide feedback to support leadership to improve customer experience, support processes, and operational efficiency.
Continuous Improvement & Customer Advocacy
  • Proactively identify workflow improvements, best practices, and opportunities to enhance customer satisfaction.
  • Contribute to internal knowledge bases, documentation, and process refinement.
  • Support customer onboarding and consultation for new customers.
  • Complete other support duties as assigned.

Required Qualifications:
  • Bachelor's Degree in Computer Science, GIS, Information Systems, or related field.
  • 3-4 years of experience in customer service, technical support, or GIS-related roles.
  • Strong written and verbal communication skills.
  • Highly organized, detail-oriented, and capable of managing multiple priorities.
  • Hands-on experience with:
    1. ArcGIS Desktop/Pro
    2. ArcGIS Server / ArcGIS Enterprise
    3. Esri Portal
    4. ArcGIS geoprocessing and data analysis tools
    5. 3-GIS Web and Mobile
    6. Python or similar scripting languages
    7. Database tools such as PGAdmin, SQL Developer, or SQL Server Manager
    8. Jira or similar ticketing systems
  • Self-directed and effective in a remote or hybrid work environment.
  • Strong critical thinking and analytical skills with an interest in problem solving.
  • Passion for continuous learning and supporting team growth.
Preferred Qualifications:
  • Understanding of 3-GIS configuration.
  • Hands-on experience with 3-GIS Admin.
  • Experience with APIs, automation, or system integrations.
  • Telecom planning, construction, or asset management experience.
  • Advanced experience with ESRI spatial analysis and geoprocessing workflows.
  • Experience troubleshooting web-based application system architecture (on-premises, cloud, hybrid).
  • Experience troubleshooting Windows Server, IIS, 3-GIS solutions and user workflows.
Work Environment:
  • Employees in a Remote setting with limited travel.

Expected Hours of Work:
  • 40 hours, Monday - Friday
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
SSP Innovations, LLC is an Equal Opportunity Employer (EOE).

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