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Remote Roadside Assistance Customer Service Jobs in Raleigh, NC

GRADE POTENTIAL, LLC

CUSTOMER SERVICE ASSOCIATE

Raleigh, NC · Remote

$35K - $55K/yr

We are a fully remote company, which allows us to recruit top talent from across the country. Grade ... You understand that customer service is not a department but a philosophy that you live everyday. A ...

Nexora Talent

Remote- Customer Experience Service

Raleigh, NC · Remote

$15.50 - $21.25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Liveops

Remote Spanish Bilingual Customer Service

Durham, NC · Remote

$15 - $18.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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All JobsRoadside Assistance Customer Service JobsRemote Roadside Assistance Customer Service JobsRemote Roadside Assistance Customer Service Jobs in Raleigh, NC

Remote Roadside Assistance Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do remote roadside assistance customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote roadside assistance customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a remote roadside assistance customer service representative?

Remote Roadside Assistance Customer Service representatives are professionals who assist drivers experiencing vehicle problems, such as breakdowns or flat tires, by providing support over the phone or through online platforms. They work from remote locations, helping customers troubleshoot issues, dispatching roadside help, and coordinating services like towing or fuel delivery. These representatives play a crucial role in ensuring drivers feel safe and supported during emergencies, offering clear instructions and timely updates. Their work often involves handling stressful situations with empathy and efficiency, making strong communication skills essential.

What are the key skills and qualifications needed to thrive as a remote roadside assistance customer service representative?

To thrive as a Remote Roadside Assistance Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and mapping or dispatch tools is commonly required. Patience, empathy, and the ability to remain calm under pressure are vital soft skills that help manage stressful situations and reassure clients. These skills and qualities ensure rapid, effective support for stranded motorists and maintain high customer satisfaction during urgent scenarios.

What are the most common challenges faced by remote roadside assistance customer service representatives, and how can they be managed?

Remote Roadside Assistance Customer Service representatives often encounter high-stress situations, such as assisting stranded customers in urgent or unsafe conditions. Managing these challenges requires excellent communication skills, empathy, and the ability to remain calm under pressure. Representatives must also quickly assess situations, coordinate with local service providers, and ensure accurate information is relayed to both customers and dispatch teams. Ongoing training and support from team leaders can help agents effectively handle these scenarios and maintain a high level of service.

What cities near Raleigh, NC are hiring for Remote Roadside Assistance Customer Service jobs?

Cities near Raleigh, NC with the most Remote Roadside Assistance Customer Service job openings:

Remote Roadside Assistance Customer Service jobs near you
Infographic showing various Remote Roadside Assistance Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Engagement Center Representative I

First Citizens Bank

Raleigh, NC • On-site, Remote

Full-time

Posted 21 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

106th of 171 rated banks

Job description

Overview

This is a remote role that may only be hired in the following locations: NC
We are looking for candidates who live within 50 miles of our location: 100 E. Tryon Road, Raleigh, NC 27603

Are you looking for a fun and exciting career in the Financial Services Industry?
Are you someone who values integrity?
Are you someone who wants to help valuable customers and resolve issues?
Are you looking for stability?
First Citizens Bank is hiring multiple full-time Customer Service Representatives in our inbound Customer Engagement Center for remote positions. Training will be conducted remote and onsite. After training, candidates have the opportunity to work remote but that may be adjusted at any time based on business-related or performance-based reasons. Candidates must be willing to commute to our office on the 1st day, during the training period, and for other business initiatives as needed.
Bilingual skills (Spanish) are a plus.
Based on the nature of our business, the Bank has certain restrictions on hiring people with criminal histories involving financial crimes, certain drug-related offenses, dishonesty, or breach of trust. Accordingly, we conduct fingerprinting and background checks (criminal, education and verification of previous employment), prior to employment. The Bank will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and federal law including Section 19 of the Federal Deposit Insurance Act.
Hours of Operation: Monday - Friday 8am - 9pm EST, Saturday & Sunday 8am - 8pm EST, various full-time schedules available


Responsibilities
  • Client Service - Answers inbound client calls and chats spanning multiple banks and states. Addresses needs ranging from routine balance and transaction questions to more complex issues requiring further research. Utilizes available Bank tools and resources to provide timely, accurate resolution for each client. Maintains high client service standards throughout all activities.
  • Business Proficiency - Serves as a resource on operations, policy, and procedure information to both associates and clients. Maintains current knowledge of client calls regarding retail, commercial, bankcard, and online banking. Communicates enterprise-wide changes and impacts to clients as necessary.
  • Crime Mitigation - Serves as initial point of contact for reported fraud and forgery. Documents the reported activity and takes appropriate action. Actions may include opening, closing, or placing holds on accounts as well as refunding feeds, submitting affidavits, and escalating to the appropriate internal parties.
  • Sales Support - Identifies cross-sales opportunities through client profiles and account detail information. Promotes Bank products to clients and makes referrals to sales teams when possible.

Qualifications

High school diploma or GED with 1 year call center or customer service experience

Additional Requirements:
* Strong verbal and written communication skills
* Working knowledge of PC-based software
* Ability to work in multiple software applications at one time
* Strong keyboard skills
* Ability to multi-task in a fast-paced environment
* Ability to display professionalism while interacting with others

Other Preferred Qualifications:
* Call center experience
* Bachelor’s degree
* Financial Services experience
* Bilingual (Spanish)

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

High school diploma or GED with 1 year call center or customer service experience

Additional Requirements:
* Strong verbal and written communication skills
* Working knowledge of PC-based software
* Ability to work in multiple software applications at one time
* Strong keyboard skills
* Ability to multi-task in a fast-paced environment
* Ability to display professionalism while interacting with others

Other Preferred Qualifications:
* Call center experience
* Bachelor’s degree
* Financial Services experience
* Bilingual (Spanish)

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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