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How much do remote roadside assistance customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote roadside assistance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Remote Roadside Assistance Customer Service representatives?

Remote Roadside Assistance Customer Service representatives are professionals who assist drivers experiencing vehicle problems, such as breakdowns or flat tires, by providing support over the phone or through online platforms. They work from remote locations, helping customers troubleshoot issues, dispatching roadside help, and coordinating services like towing or fuel delivery. These representatives play a crucial role in ensuring drivers feel safe and supported during emergencies, offering clear instructions and timely updates. Their work often involves handling stressful situations with empathy and efficiency, making strong communication skills essential.

What are the most common challenges faced by Remote Roadside Assistance Customer Service representatives, and how can they be managed?

Remote Roadside Assistance Customer Service representatives often encounter high-stress situations, such as assisting stranded customers in urgent or unsafe conditions. Managing these challenges requires excellent communication skills, empathy, and the ability to remain calm under pressure. Representatives must also quickly assess situations, coordinate with local service providers, and ensure accurate information is relayed to both customers and dispatch teams. Ongoing training and support from team leaders can help agents effectively handle these scenarios and maintain a high level of service.

What are the key skills and qualifications needed to thrive as a Remote Roadside Assistance Customer Service representative, and why are they important?

To thrive as a Remote Roadside Assistance Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and mapping or dispatch tools is commonly required. Patience, empathy, and the ability to remain calm under pressure are vital soft skills that help manage stressful situations and reassure clients. These skills and qualities ensure rapid, effective support for stranded motorists and maintain high customer satisfaction during urgent scenarios.
What cities are hiring for Remote Roadside Assistance Customer Service jobs? Cities with the most Remote Roadside Assistance Customer Service job openings:
What are the most commonly searched types of Roadside Assistance Customer Service jobs? The most popular types of Roadside Assistance Customer Service jobs are:
What states have the most Remote Roadside Assistance Customer Service jobs? States with the most job openings for Remote Roadside Assistance Customer Service jobs include:
Remote Roadside Assistance Customer Service jobs near you
Remote Roadside Assistance Center Supervisor - 2nd Shift

Remote Roadside Assistance Center Supervisor - 2nd Shift

AAA Club Alliance

Manhattan, NY • Remote

Other

Posted 15 days ago

AAA Club Alliance rating

7.1

Company rating: 7.1 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

240th of 298 rated insurance

Job description

AAA Club Alliance is seeking a Roadside Assistance Contact Center Supervisor to lead a remote team of 15–20 associates in a high-volume environment, coaching on customer service, quality, and sales skills. You'll triage member requests, dispatch appropriate services, and ensure timely, safe assistance while maintaining member satisfaction. Ideal candidates have 4+ years in high-volume customer service, 2+ years in call center roles, supervisory exposure, and strong problem-solving abilities. #J-18808-Ljbffr

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