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How much do remote roadside assistance customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote roadside assistance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Remote Roadside Assistance Customer Service representatives?

Remote Roadside Assistance Customer Service representatives are professionals who assist drivers experiencing vehicle problems, such as breakdowns or flat tires, by providing support over the phone or through online platforms. They work from remote locations, helping customers troubleshoot issues, dispatching roadside help, and coordinating services like towing or fuel delivery. These representatives play a crucial role in ensuring drivers feel safe and supported during emergencies, offering clear instructions and timely updates. Their work often involves handling stressful situations with empathy and efficiency, making strong communication skills essential.

What are the most common challenges faced by Remote Roadside Assistance Customer Service representatives, and how can they be managed?

Remote Roadside Assistance Customer Service representatives often encounter high-stress situations, such as assisting stranded customers in urgent or unsafe conditions. Managing these challenges requires excellent communication skills, empathy, and the ability to remain calm under pressure. Representatives must also quickly assess situations, coordinate with local service providers, and ensure accurate information is relayed to both customers and dispatch teams. Ongoing training and support from team leaders can help agents effectively handle these scenarios and maintain a high level of service.

What are the key skills and qualifications needed to thrive as a Remote Roadside Assistance Customer Service representative, and why are they important?

To thrive as a Remote Roadside Assistance Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and mapping or dispatch tools is commonly required. Patience, empathy, and the ability to remain calm under pressure are vital soft skills that help manage stressful situations and reassure clients. These skills and qualities ensure rapid, effective support for stranded motorists and maintain high customer satisfaction during urgent scenarios.
What cities are hiring for Remote Roadside Assistance Customer Service jobs? Cities with the most Remote Roadside Assistance Customer Service job openings:
What are the most commonly searched types of Roadside Assistance Customer Service jobs? The most popular types of Roadside Assistance Customer Service jobs are:
What states have the most Remote Roadside Assistance Customer Service jobs? States with the most job openings for Remote Roadside Assistance Customer Service jobs include:
Remote Roadside Assistance Customer Service jobs near you

Roadside Assistance Driver

JIFFY ROADSIDE ASSISTANCE LLC

Washington, DC • Remote

$600 - $1.8K/wk

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 23 days ago

Job description

We're seeking dedicated independent contractors to join as Roadside Assistance Technicians on a 1099 basis. Provide on-the-road support, including lockouts, jumpstarts, tire changes, and fuel deliveries only. If you thrive in fast-paced environments, have a passion for helping drivers, and are committed to reliable performance, apply now. Note: This is a fully independent role—you must supply your own tools, vehicles, equipment, and any other necessary items. We do not provide anything.

Key Responsibilities:

• Respond to service calls efficiently and safely.

• Perform diagnostics and repairs on vehicles (e.g., batteries, flats, fuel delivery).

• Maintain your own equipment and vehicles to high standards.

• Ensure excellent customer service and accurate reporting.

Requirements:

• At least 1 year of experience in automotive repair or roadside assistance.

• Valid driver's license.

• Willingness to work flexible shifts if desired, including nights/weekends—dedication and reliability are essential.

• Physical ability to lift 50+ lbs and work outdoors.

• Must provide your own tools, vehicle, and all equipment—no supplies provided.

Tools Needed

• 2 Ton+ Floor Jack

• Impact Sockets

• Breaker Bar/Impact Wrench

• Mallet/Hammer

• Jump Box (must be 1000 amps)

• Lockout Kit

• 1 Gallon Gas Can

• 12v Tire Inflator

Preferred Skills:

• Experience with hybrid/EV vehicles.

• Strong problem-solving and communication skills.

What We Offer:

• Competitive per-job pay: $15 per completed job (as a 1099 contractor, you handle your own taxes and scheduling).

• Potential earnings of $30–$45 per hour in high-volume locations, where you can complete 2–3 jobs per hour.

• Opportunity to choose your shifts and build your own workload based on availability.

• Chances to make extra money by doing simple tasks on your own, such as basic mechanical services on the side for customers.

• Focus on dedicated contractors who prioritize quality and commitment.

We value diversity and encourage applications from all qualified individuals.

Company Description

Jiffy Roadside Assistance LLC is a professional roadside services provider dedicated to helping drivers quickly and safely get back on the road when unexpected vehicle issues arise. The company offers a range of emergency roadside support services, including battery jump-starts, flat tire changes, vehicle lockout assistance, fuel delivery, and mobile automotive diagnostics for passenger and commercial vehicles.