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Remote Rn Telephone Triage Jobs in Toronto, ON (NOW HIRING)

Foundation Health Canada

Nurse Practitioner

Etobicoke, ON · On-site +1

$65 - $85/hr

... Practitioner (Registered Nurse - Extended Class) in good standing * Completion of one of the ... Virtually triage patients and conduct comprehensive patient assessments as required Staff ...

People Corporation

Registered Insurance Broker

Hamilton, ON · On-site +1

CA$55K - CA$65K/yr

We are open to hiring candidates outside the Hamilton area on a fully remote basis where experience ... Respond to client inquiries promptly via telephone and/or email (whichever the client prefers)

People Corporation

Registered Insurance Broker

Toronto, ON · On-site +1

CA$55K - CA$65K/yr

We are open to hiring candidates outside the Hamilton area on a fully remote basis where experience ... Respond to client inquiries promptly via telephone and/or email (whichever the client prefers)

All JobsRn Telephone Triage JobsRemote Rn Telephone Triage JobsRemote Rn Telephone Triage Jobs in Toronto, ON

Remote Rn Telephone Triage information

See Toronto, ON salary details

$13

$37

$55

How much do remote rn telephone triage jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote rn telephone triage in Toronto, ON is $37.71, according to ZipRecruiter salary data. Most workers in this role earn between $28.45 and $44.96 per hour, depending on experience, location, and employer.

What is a remote RN telephone triage nurse?

A Remote RN Telephone Triage job involves assessing patients’ symptoms and providing medical guidance over the phone or via telehealth services. Nurses use clinical protocols to determine the urgency of care needed and may advise self-care, schedule appointments, or refer patients to emergency services. This role requires strong critical thinking, communication skills, and the ability to work independently while following established guidelines. It is commonly used in healthcare organizations, insurance companies, and telehealth services to provide 24/7 medical support.

What does a remote RN telephone triage nurse do?

As a Remote RN Telephone Triage nurse, your primary responsibilities include answering patient calls, assessing symptoms remotely, providing medical advice, and directing patients to the appropriate level of care based on standardized triage protocols. You will also document each patient interaction in electronic health records, coordinate with providers or care teams as needed, and occasionally follow up with patients for ongoing situations. This role often involves working independently but requires frequent collaboration with physicians and other healthcare professionals. Flexibility in scheduling, attention to detail, and strong communication skills are essential for managing diverse patient inquiries and ensuring high-quality, timely care.

What skills and qualifications are needed for a remote RN telephone triage nurse?

To thrive as a Remote RN Telephone Triage nurse, you need an active RN license, strong clinical judgment, and experience in patient assessment and triage protocols. Familiarity with telehealth platforms, electronic health records (EHRs), and standardized triage guidelines such as Schmitt-Thompson protocols is frequently required. Outstanding communication, critical thinking, and the ability to remain calm under pressure are standout soft skills. These abilities ensure safe, accurate assessments and guidance for patients, which is crucial when providing care remotely without in-person evaluation.

What are popular job titles related to Remote Rn Telephone Triage jobs in Toronto, ON?

For Remote Rn Telephone Triage jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Remote Rn Telephone Triage jobs in Toronto, ON look for?

The top searched job categories for Remote Rn Telephone Triage jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Remote Rn Telephone Triage jobs?

Cities near Toronto, ON with the most Remote Rn Telephone Triage job openings:

Remote Rn Telephone Triage jobs near you
Infographic showing various Remote Rn Telephone Triage job openings in Toronto, ON as of August 2026, with employment types broken down into 64% Full Time, 25% Part Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $78,433 per year, or $37.7 per hour.

After-Hours Client Care Coordinator

Aurora, ON • Remote

RNS Health Care Services Inc
See more jobs at RNS Health Care Services Incexternal

$18.75 - $19/hr

Full-time

Re-posted 18 days ago

Job description

After-Hours Client Care Coordinator - Remote


RNS Health Care Services Inc. is seeking a highly organized, client-focused After-Hours Client Care Coordinator to join our Coordination team. In this important role, you will help ensure the continuity and reliability of home care services during evenings, weekends, and statutory holidays.

Reporting to the Coordination Supervisor, you will coordinate schedules, respond to service changes, support clients and field staff, and resolve time-sensitive issues. This position is well suited to someone who is calm under pressure, highly organized, solutions-oriented, and comfortable working independently in a fast-paced healthcare environment.


About the Role

As an After-Hours Client Care Coordinator, you will manage and adjust home care schedules outside of regular business hours. You will serve as an important point of contact for clients, healthcare professionals, and referral partners, ensuring that services are appropriately scheduled and that issues are addressed promptly.

The successful candidate will demonstrate sound judgment, strong communication skills, attention to detail, and the ability to prioritize competing demands while maintaining a high standard of client service.


Key Responsibilities

  • Receive and process referrals from Ontario Health atHome, private clients, and other referral sources.
  • Communicate with clients and families to confirm service needs, schedules, and changes.
  • Coordinate and assign appropriate healthcare staff based on client needs, availability, qualifications, and service requirements.
  • Create and update schedules accurately using AlayaCare.
  • Provide healthcare professionals with relevant client information, service details, and travel directions.
  • Monitor schedules and proactively address gaps, cancellations, call-ins, and other service disruptions.
  • Respond to client and staff concerns and resolve scheduling and service issues promptly and professionally.
  • Maintain continuity of care while considering client and staff safety.
  • Escalate complex or unresolved concerns to the Coordination Supervisor and/or Client Services Manager.
  • Complete and maintain required documentation, including incident reports, book-offs, schedule changes, and other records.
  • Maintain accurate and timely communication with internal teams and external partners.
  • Perform other administrative and coordination duties as required.


What You Bring

Education

  • College or university education in healthcare administration, business administration, social services, or a related field is preferred.

Experience

  • Previous experience in community healthcare, home care, scheduling, coordination, dispatch, customer service, or a related environment is an asset.
  • Experience working with healthcare professionals and/or vulnerable populations is considered an asset.

Skills & Abilities

  • Excellent verbal and written communication skills.
  • Strong interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Strong problem-solving, analytical, and decision-making abilities.
  • Ability to remain calm and professional in a fast-paced environment.
  • Ability to prioritize competing demands and respond effectively to time-sensitive issues.
  • Strong ability to work independently while contributing effectively to a team.
  • Demonstrated initiative and sound judgment.

Technical Skills

  • Proficiency with Microsoft Office, including Outlook, Word, and Excel.
  • Experience with scheduling or healthcare management software; AlayaCare experience is an asset.
  • Ability to learn and navigate multiple systems efficiently.


Service Requirements

  • Criminal Record and Judicial Matters Check (CRJMC) completed within the required timeframe.
  • Availability to work varying shifts, including evenings, weekends, and statutory holidays.
  • Availability to work shifts scheduled between 7:00 a.m. and 9:00 p.m.
  • Reliable internet connection and a suitable, private workspace for remote work.
  • Ability to work independently and maintain confidentiality in a remote environment.


Why Join RNS?

RNS Health Care Services Inc. is an accredited, Canadian-owned organization that has been providing compassionate, professional home and community care services since 1985.

Our services include personal support, homemaking, respite care, nursing, foot care, and community clinics. Our dedicated team supports clients in their homes, retirement residences, and congregate living settings.

As an After-Hours Client Care Coordinator, you will play a direct role in helping ensure our clients receive the care they need when they need it.


Accessibility & Equal Opportunity

RNS Health Care Services Inc. is committed to accessibility and inclusion throughout the recruitment process. Accommodation is available upon request for candidates participating in any stage of the recruitment process.


This posting is for a current vacancy within RNS Health Care Services Inc.


RNS Health Care Services Inc. is an equal opportunity employer.


AI Disclosure: RNS Health Care Services Inc. does not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of the hiring process. All applications are reviewed by our recruitment team.

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