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Remote Rn Telephone Triage Jobs in Pittsburgh, PA

York Risk Services

RN Field Case Manager

Pittsburgh, PA · On-site +1

$75K - $96K/yr

... Insurance RN Field Case Manager This Field Case Manager will cover West Pittsburg, PA region ... remote work environment that allows face to face interaction with injured workers and medical ...

York Risk Services

RN Field Case Manager

Canonsburg, PA · On-site +1

$71K - $91K/yr

... Insurance RN Field Case Manager This Field Case Manager will cover West Pittsburg, PA region ... remote work environment that allows face to face interaction with injured workers and medical ...

Sedgwick

RN Field Case Manager

Pittsburgh, PA · On-site +1

$75K - $96K/yr

... Insurance RN Field Case Manager This Field Case Manager will cover West Pittsburg, PA region ... remote work environment that allows face to face interaction with injured workers and medical ...

Sedgwick

RN Field Case Manager

Canonsburg, PA · On-site +1

$71K - $91K/yr

... Insurance RN Field Case Manager This Field Case Manager will cover West Pittsburg, PA region ... remote work environment that allows face to face interaction with injured workers and medical ...

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Remote Rn Telephone Triage information

See Pittsburgh, PA salary details

$13

$36

$50

How much do remote rn telephone triage jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote rn telephone triage in Pittsburgh, PA is $36.95, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $44.09 per hour, depending on experience, location, and employer.

What is a remote RN telephone triage nurse?

A Remote RN Telephone Triage job involves assessing patients’ symptoms and providing medical guidance over the phone or via telehealth services. Nurses use clinical protocols to determine the urgency of care needed and may advise self-care, schedule appointments, or refer patients to emergency services. This role requires strong critical thinking, communication skills, and the ability to work independently while following established guidelines. It is commonly used in healthcare organizations, insurance companies, and telehealth services to provide 24/7 medical support.

What does a remote RN telephone triage nurse do?

As a Remote RN Telephone Triage nurse, your primary responsibilities include answering patient calls, assessing symptoms remotely, providing medical advice, and directing patients to the appropriate level of care based on standardized triage protocols. You will also document each patient interaction in electronic health records, coordinate with providers or care teams as needed, and occasionally follow up with patients for ongoing situations. This role often involves working independently but requires frequent collaboration with physicians and other healthcare professionals. Flexibility in scheduling, attention to detail, and strong communication skills are essential for managing diverse patient inquiries and ensuring high-quality, timely care.

What skills and qualifications are needed for a remote RN telephone triage nurse?

To thrive as a Remote RN Telephone Triage nurse, you need an active RN license, strong clinical judgment, and experience in patient assessment and triage protocols. Familiarity with telehealth platforms, electronic health records (EHRs), and standardized triage guidelines such as Schmitt-Thompson protocols is frequently required. Outstanding communication, critical thinking, and the ability to remain calm under pressure are standout soft skills. These abilities ensure safe, accurate assessments and guidance for patients, which is crucial when providing care remotely without in-person evaluation.

What are popular job titles related to Remote Rn Telephone Triage jobs in Pittsburgh, PA?

For Remote Rn Telephone Triage jobs in Pittsburgh, PA, the most frequently searched job titles are:

What job categories do people searching Remote Rn Telephone Triage jobs in Pittsburgh, PA look for?

The top searched job categories for Remote Rn Telephone Triage jobs in Pittsburgh, PA are:

What cities near Pittsburgh, PA are hiring for Remote Rn Telephone Triage jobs?

Cities near Pittsburgh, PA with the most Remote Rn Telephone Triage job openings:

Remote Rn Telephone Triage jobs near you
Infographic showing various Remote Rn Telephone Triage job openings in Pittsburgh, PA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $76,850 per year, or $36.9 per hour.

Temporary Contact Center Navigator (RN) - Remote

WorkPartners HCMS Group

Pittsburgh, PA • Remote

$27.89 - $35/hr

Temporary

Posted 3 days ago

New

Job description

UPMC Health Plan and Workpartners is hiring a temporary Contact Center Navigator. This role will work Monday - Friday (Mondays and Friday standard daylight hours EST, Tuesday - Thursday 12 pm - 9 pm EST) and may work remotely. This role will not be eligible to work overtime.

The budgeted hourly range for this position is $27.89-$35.00.

The ideal candidate will possess the following:
BSN
Active RN
ER, Psych, and/or School nursing experience is a bonus.
Bilingual in Spanish is a bonus.
Prior experience working remotely.

The KnovaSolutions Contact Center Navigator is responsible for care coordination, health education and assessment for identified KnovaSolutions members through telephonic and other electronic collaboration with members. Collaborates with and facilitates coordination with KnovaSolutions nursing and pharmacy staff, other departments, providers, community resources and caregivers to provide additional support. Members will be followed by telephone or other electronic communication methods. The Contact Center Navigator is the first clinical contact for members identified as KnovaSolutions referrals.
Responsibilities:

  • Completes Annual Competencies including Ethics and Compliance, HIPAA, Safety, Fraud and Abuse and Confidentiality/Privacy and Security Awareness. Preserves confidentiality of the member.
  • Utilizes independent problem solving and demonstrates ability to propose and implement creative solutions to member problems in order to achieve a high level of member satisfaction with KnovaSolutions.
  • Completes timely and accurate documentation of member contacts in the SMA health record.
  • Identifies health behaviors, risk factors or other concerns that would potentially improve members health if enrolled in the service.
  • Initiates outbound contact and responds to inbound contact with identified members to facilitate enrollment in KnovaSolutions.
  • Refers members to Company Benefits.
  • The Contact Center Navigator provides clinical triage of members to KnovaSolutions Clinical Prevention Specialists. Conducts initial health assessments using motivational interviewing techniques or other behavioral change skills.
  • Bachelor's degree in behavioral, social work, nursing, public health or a related field strongly preferred
  • 2 years of experience in counseling, clinical assessment, care coordination, coaching, and/or care management strongly preferred
  • Active RN licensure strongly preferred.
  • Bilingual in Spanish is a bonus.
  • Knowledge of or ability to learn a family-centered counseling approach that emphasizes nonjudgmental empathic interaction and collaborative development and implementation of behavior change plans.
  • Basic knowledge of workplace benefits, insurance reimbursement and EOBs.
  • Detail-oriented individual with excellent organizational skills. High level of oral communication skills.
  • Competently employ motivational strategies for encouraging individuals to explore motivation for change and enhance readiness.
  • Intermediate proficiency with MS Word and Outlook.
  • Ability to learn new computer-based documentation skills.
  • Excellent verbal and written communication and interpersonal skills required.
    Licensure, Certifications, and Clearances:
  • Act 34


UPMC is an Equal Opportunity Employer/Disability/Veteran

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