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Remote Rn Telephone Triage Jobs in Georgetown, TX

Harbor Health

Clinical Triage RN

Austin, TX · On-site +1

... Registered Nurse to join our centralized clinical triage team. In this role, you will use your ... Experience in ambulatory care, primary care, urgent care, emergency department, telephone triage ...

SalvoHealth

RN Care Coordinator, Bi-Lingual

Austin, TX · Remote

$25 - $26/hr

... Remote Patient Monitoring ("RPM") to bill under the patient's insurance. This is a major step ... specialty physicians, registered dietitians, nurses, psychologists, and therapists who have ...

Ascension

Registered Nurse Utilization Review

Austin, TX · Remote

$78K - $110K/yr

Remote Facility: Ascension Network Services Department: Utilization Management Schedule: Days l ... Licensed Registered Nurse credentialed from the Texas Board of Nursing or current home state ...

Ascension

RN-Utilization Review

Austin, TX · Remote

$84K - $118K/yr

Remote Facility: Ascension Network Services Department: Utilization Management Schedule: Days l ... Licensed Registered Nurse credentialed from the Texas Board of Nursing or current home state ...

LOGIC Health Management

Chronic Care Coordinator

Austin, TX · On-site +1

$19 - $25.75/hr

Active credential or licensure as an MA, CNA, CMA, LPN/LVN, or RN preferred Benefits Contract Details * Contract-based position with potential for renewal or expansion * Remote position * Training ...

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Remote Rn Telephone Triage information

See Georgetown, TX salary details

$12

$35

$48

How much do remote rn telephone triage jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote rn telephone triage in Georgetown, TX is $35.36, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $42.21 per hour, depending on experience, location, and employer.

What is a remote RN telephone triage nurse?

A Remote RN Telephone Triage job involves assessing patients’ symptoms and providing medical guidance over the phone or via telehealth services. Nurses use clinical protocols to determine the urgency of care needed and may advise self-care, schedule appointments, or refer patients to emergency services. This role requires strong critical thinking, communication skills, and the ability to work independently while following established guidelines. It is commonly used in healthcare organizations, insurance companies, and telehealth services to provide 24/7 medical support.

What does a remote RN telephone triage nurse do?

As a Remote RN Telephone Triage nurse, your primary responsibilities include answering patient calls, assessing symptoms remotely, providing medical advice, and directing patients to the appropriate level of care based on standardized triage protocols. You will also document each patient interaction in electronic health records, coordinate with providers or care teams as needed, and occasionally follow up with patients for ongoing situations. This role often involves working independently but requires frequent collaboration with physicians and other healthcare professionals. Flexibility in scheduling, attention to detail, and strong communication skills are essential for managing diverse patient inquiries and ensuring high-quality, timely care.

What skills and qualifications are needed for a remote RN telephone triage nurse?

To thrive as a Remote RN Telephone Triage nurse, you need an active RN license, strong clinical judgment, and experience in patient assessment and triage protocols. Familiarity with telehealth platforms, electronic health records (EHRs), and standardized triage guidelines such as Schmitt-Thompson protocols is frequently required. Outstanding communication, critical thinking, and the ability to remain calm under pressure are standout soft skills. These abilities ensure safe, accurate assessments and guidance for patients, which is crucial when providing care remotely without in-person evaluation.

What are popular job titles related to Remote Rn Telephone Triage jobs in Georgetown, TX?

For Remote Rn Telephone Triage jobs in Georgetown, TX, the most frequently searched job titles are:

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The top searched job categories for Remote Rn Telephone Triage jobs in Georgetown, TX are:

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Remote Rn Telephone Triage jobs near you

Clinical Triage RN

Austin, TX • On-site, Remote

Harbor Health
See more jobs at Harbor Healthexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Description
POSITION OVERVIEW
Harbor Health is seeking a compassionate, detail-oriented, and clinically strong Registered Nurse to join our centralized clinical triage team. In this role, you will use your nursing judgment, evidence-based protocols, and clinical decision-support tools to assess member symptoms, determine appropriate dispositions, provide patient education, and escalate urgent concerns - all in support of a seamless, safe member experience across our Texas markets. You will work collaboratively with our clinical practice team to deliver exceptional care that aligns with our mission of transforming healthcare through our payvider model.
POSITION DUTIES & RESPONSIBILITIES
Clinical Triage & Queue Management
  • Monitor assigned Athena and Twilio work queues according to established priority rules.
  • Manage live and non-live triage requests, including member calls, portal messages, clinic requests, refill-related symptom concerns, and other routed clinical concerns.
  • Match calls and tasks to the correct Athena patient case; identify duplicate, incomplete, or misrouted cases.
  • Prioritize work based on clinical urgency, member safety risk, and approved workflow standards.

Nursing Assessment & Disposition
  • Conduct clinical assessments of member symptoms, history, current condition, and reported concerns.
  • Use approved triage protocols, clinical decision-support tools, and nursing judgment to determine appropriate care recommendations.
  • Confirm key member information including chief complaint, symptom onset, patient location, and callback number.
  • Identify red flags, worsening symptoms, high-risk presentations, or unclear clinical scenarios requiring escalation.
  • Determine appropriate triage outcomes: emergency care, same-day care, routine follow-up, home care guidance, or provider escalation.

Member Education & Care Coordination
  • Provide clear, understandable member education aligned with approved clinical protocols.
  • Communicate return precautions, safety-net instructions, and guidance for the appropriate care setting.
  • Direct members to the right resource - Emergency Department, Express Care, PCP visit, virtual visit, or follow-up appointment.
  • Support closed-loop follow-up to reduce missed handoffs and improve continuity of care.
  • Coordinate with clinic teams, providers, care management, and administrative support staff as needed.

Documentation & Data Management
  • Document triage encounters accurately and objectively in Athena using approved macros, workflow tags, and standardized fields.
  • Record clinical assessment findings, protocol used, triage disposition, member education provided, escalation actions, and follow-up steps.
  • Document unsuccessful contact attempts and unresolved safety concerns per approved workflow.
  • Maintain confidentiality and comply with Harbor Health policies, privacy regulations, and HIPAA requirements.

Escalation & Member Safety
  • Escalate immediately for severe, worsening, or unclear symptoms; emergency symptoms or safety threats; members declining urgent care; unreachable members with urgent symptoms; and high-risk presentations including chest pain, shortness of breath, neurologic symptoms, severe bleeding, syncope, altered mental status, suicidal ideation, abuse, or neglect.

Quality Improvement & Workflow Support
  • Participate in workflow, escalation, documentation, and quality improvement activities.
  • Identify workflow barriers, routing issues, duplicate cases, scheduling gaps, technology concerns, and member access issues.
  • Collaborate with the Lead Triage Nurse and leadership to support reliable, scalable triage operations.

DESIRED PROFESSIONAL SKILLS & EXPERIENCE
Required
  • Active, unencumbered Registered Nurse license in Texas or compact state privilege.
  • Minimum of 3-5 years of clinical nursing experience.
  • Experience in ambulatory care, primary care, urgent care, emergency department, telephone triage, or care coordination.
  • Strong clinical assessment, critical thinking, and prioritization skills.
  • Strong verbal and written communication skills.
  • Proficiency with EHR systems and basic computer skills.
  • Ability to remain calm, professional, and empathetic during urgent or high-pressure situations.

Preferred
  • Experience with Athena, Twilio, ClearTriage, Schmitt-Thompson protocols, or centralized triage workflows.
  • Bilingual in English/Spanish, based on patient population needs.
  • Flexibility to support varied shifts, weekends, holidays, or after-hours workflows as needed.

WHAT WE OFFER
  • Competitive salary and incentives
  • Generous PTO
  • 10 paid holidays
  • Medical, Dental, and Vision Insurance
  • 401(k) Investment Plan
  • Company Equity

COMPANY OVERVIEW
At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. We're seeking passionate individuals to help us create a member-centered experience that connects comprehensive care with a modern payment model. If you're ready to make a meaningful impact in a dynamic environment where your contributions are valued, please bring your talents to our team!
EQUAL EMPLOYMENT OPPORTUNITY
Harbor Health is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all clinicians and teammates and actively encourage applications from people of all backgrounds.

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