Remote Rn Telephone Triage Jobs in Boston, MA (NOW HIRING)

Site: Mass General Brigham Home Care, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Join the Future of Acute Care-From Our Virtual Command Center
The position to which you are applying is represented by a collective bargaining unit, Massachusetts Nurses Association.
Mass General Brigham's Home Hospital Virtual Command Center is growing.
As a Virtual Registered Nurse (VRN), you'll act as the "call light" for our Home Hospital patients-providing real-time clinical support, triage, and care coordination from our centralized command center. This role offers the pace, critical thinking, and clinical complexity of acute care, without the physical demands of direct patient-facing care.
We provide hospital-level care for a diverse adult patient population, including:
• Acute medical conditions such as heart failure, COPD exacerbations, pneumonia, and cellulitis
• Dehydration requiring acute intervention
• Postpartum patients with hypertension
This part-time, 24 hour 7pm to 730am is on-site role is based in our Logistic Command Center at Assembly Row in Somerville, MA-a high-tech, fast-paced, and innovative environment dedicated to delivering safe, evidence-based care in the home.
After successful completion of six (6) months of on-site training, the position will be eligible to work one (1) shift per week remotely from home, subject to ongoing performance and operational needs.
You'll also benefit from a self-scheduling model, with schedules built 4-6 weeks in advance to support work-life balance and flexibility. RNs work every third weekend, along with one winter and one summer holiday.
Job Summary
The Virtual Registered Nurse (VRN) is responsible for providing essential elements of the patient care delivery model into the patient's defined living space. The VRN provides quality care to patients through the implementation of nursing process, applied through a team-based nursing model, employing technology and remote care coordination to facilitate care delivery.
Our Virtual Registered Nurses provide high quality, patient-centered, nursing care to patients across the continuum of services provided by Healthcare at Home. The VRN will work with a robust interdisciplinary team to promote highest patient outcomes.
This role will utilize remote patient monitoring, assessment, planning, intervention, and critical thinking skills to care for patient populations in the home. Leveraging the resources and expertise of the MGB team to implement collaborative workflows, standards, policies, protocols, guidelines, and documentation systems to support safe, reliable, high-quality evidence-based care within clinical protocols as the foundation.
Role Responsibilities
• Performs and documents nursing process, assessment, diagnosis, planning, implementation, and evaluation of patients receiving care remotely, in their defined home.
• Performs virtual care, patient assessment, remote patient monitoring (as ordered) and works with the clinical care team to provide care, trend data, and respond accordingly.
• Provides protocol driven assessments, care coordination and intervenes as appropriate and defined by MGB Healthcare at Home protocols.
• Exhibits sound clinical decision making and critical thinking skills for a diverse patient population.
• Maintains and practices in accordance with nursing guidelines, as well as institutional, local, and state regulations.
• Performs admissions, discharges, and episodic visits within MGB Home Hospital, through high quality virtual patient-centered care.
• Performs triage of patient care calls outside of regular business hours for post-acute home care patients; requests a home care in-person visit as appropriate by the home care on-call nurse.
• Serves as a role model for professional nursing practice.
• Utilizes nursing knowledge to identify, prevent and or solve complex acute and/or recurring patient care problems.
• Shares expertise with multidisciplinary teams to serve as a staff resource.
• Supports research efforts to advance knowledge and promote evidence-based practice.
• Performs other duties and responsibilities as assigned by Nursing Leadership.
• Provides medication teaching, assists with medication administration and education to patients and families. Collaborates closely with pharmacy and care team regarding medication reconciliation process.
• Completes timely documentation for all nursing care in Epic.
• Answers, directs, and provides follow up on incoming clinical patient concerns
Quality and Safety
• Ensures compliance with reporting requirements in RL Solutions.
• Participates in quality and safety education, rounds, and evaluations.
• Promotes professional practice and a culture of safety; engages in process improvement efforts.
• Must be able to work in a HIPPA compliant environment.
Qualifications
Education/Licensure
• Graduation from an accredited school of nursing. BSN preferred.
• BLS
• Current license to practice as a Registered Nurse in Massachusetts
Experience/Skills
• At least 3 years of Emergency Department experience required
• Telemetry experience preferred
• Telehealth and remote patient monitoring experience preferred
• Telephone triage experience preferred
• Proficiency with Epic, Microsoft Outlook, Microsoft Teams, and other web-based platforms preferred
• Excellent communication, interpersonal, and organizational skills required
• Experience working in a start-up environment and/or willingness to adapt to continuous change encouraged
Additional Job Details (if applicable)
Remote Type
Onsite
Work Location
399 Revolution Drive
Scheduled Weekly Hours
24
Employee Type
Regular
Work Shift
Night (United States of America)
Pay Range
$40.09 - $78.04/Hourly
Grade
HCBRN124
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
1410 Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.