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Remote Rn Telephone Triage information

What is a Remote RN Telephone Triage job?

A Remote RN Telephone Triage job involves assessing patients’ symptoms and providing medical guidance over the phone or via telehealth services. Nurses use clinical protocols to determine the urgency of care needed and may advise self-care, schedule appointments, or refer patients to emergency services. This role requires strong critical thinking, communication skills, and the ability to work independently while following established guidelines. It is commonly used in healthcare organizations, insurance companies, and telehealth services to provide 24/7 medical support.

What are the typical daily responsibilities of a Remote RN Telephone Triage nurse?

As a Remote RN Telephone Triage nurse, your primary responsibilities include answering patient calls, assessing symptoms remotely, providing medical advice, and directing patients to the appropriate level of care based on standardized triage protocols. You will also document each patient interaction in electronic health records, coordinate with providers or care teams as needed, and occasionally follow up with patients for ongoing situations. This role often involves working independently but requires frequent collaboration with physicians and other healthcare professionals. Flexibility in scheduling, attention to detail, and strong communication skills are essential for managing diverse patient inquiries and ensuring high-quality, timely care.

What are the key skills and qualifications needed to thrive in the Remote Rn Telephone Triage position, and why are they important?

To thrive as a Remote RN Telephone Triage nurse, you need an active RN license, strong clinical judgment, and experience in patient assessment and triage protocols. Familiarity with telehealth platforms, electronic health records (EHRs), and standardized triage guidelines such as Schmitt-Thompson protocols is frequently required. Outstanding communication, critical thinking, and the ability to remain calm under pressure are standout soft skills. These abilities ensure safe, accurate assessments and guidance for patients, which is crucial when providing care remotely without in-person evaluation.

What are popular job titles related to Remote Rn Telephone Triage jobs in Kansas? For Remote Rn Telephone Triage jobs in Kansas, the most frequently searched job titles are:
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Remote Rn Telephone Triage jobs near you
Infographic showing various Remote Rn Telephone Triage job openings in Kansas as of July 2026, with employment types broken down into 6% Locum Tenens, 82% Full Time, 6% Part Time, and 6% Contract. Highlights an 100% Remote job distribution.
Program Associate (Exams)

Program Associate (Exams)

OMNI Human Resource Management

Overland Park, KS • On-site, Remote

$42K - $46K/yr

Full-time

Re-posted 8 days ago

Job description

About the AAVSB

The American Association of Veterinary State Boards (AAVSB) is a not-for-profit association comprised of 62 Member Boards dedicated to the proper and efficient regulation of veterinary medicine in the interest of public protection. We are committed to supporting and advancing the regulatory process for veterinary medicine and being the source for comprehensive information and services to advance and strengthen veterinary regulation.

The AAVSB has a collaborative culture. Team members are free to be creative and experiment because we trust their proven expertise. As life-long learners, we are comfortable with change and are catalysts for it. We are team-oriented and focused on organizational objectives and outcomes.

About the Role

This administrative position is primarily responsible for customer service, application processing, and eligibility review for the examinations of the AAVSB, including, but not limited to the Veterinary Technician National Examination (VTNE), international educational assessment programs, and state and provincial assessments. This position includes extensive contact with key stakeholders including the Member Boards, veterinary technology/nursing programs, veterinary schools, allied organizations, and exam vendors in providing program services support.


Responsibilities

Day-to-day activities include:

  • Receive, review, and process various examination application requests.
  • Maintain supporting documentation, electronically
  • Maintain a high standard of excellence in customer services with key stakeholders.
  • Receive, review, and promptly answer email and telephone communications.
  • Produce routine correspondence and assist with the creation or editing of bulk communications.
  • Perform duties as required based on the needs of the AAVSB and/or as assigned.

WITHIN 1 MONTH, YOU WILL:

  • Establish positive working relationships with AAVSB Staff.
  • Be able to accurately process applications with assistance.
  • Be able to accurately process transcripts with assistance.

WITHIN 3 MONTHS, YOU WILL:

  • Understand AAVSB’s role in veterinary medicine and the AAVSB’s services.
  • Have a good understanding of the roles of the different departments at the AAVSB.
  • Be able to accurately process and review applications/services without assistance.
  • Participate in development, testing, and implementation of new systems within the department.
  • Be able to respond to common customer service questions from candidates/licensees.

WITHIN 6 MONTHS, YOU WILL:

  • Be able to respond confidently to candidate/licensee questions via phone and email regarding services.
  • Efficiently process and review applications.
  • Efficiently process transcripts without assistance.
  • Be able to prioritize workflow needs without assistance.
  • Participate in active collaboration to improve existing and new systems.
  • Participate in active collaboration with tracking data for continuous improvement.

 WITHIN 12 MONTHS, YOU WILL:

  • Be a valuable asset to the department with accurate and efficient work habits.
  • Be a positive personality that demonstrates teamwork and collaboration.
  • Be able to ‘hold down the fort’ in the absence of co-workers.
  • Provide impactful insight into licensee and program needs.

To be successful in this role, you will:

  • Have initiative and attention to detail.
  • Receive and provide constructive feedback to team members and supervisors.
  • Prioritize daily tasks effectively and communicate with team members and supervisors.
  • Ability to work on multiple projects.
  • Excel in Microsoft Office Suite and experience in databases.
  • Communicate effectively with Member Boards and external stakeholders both verbally and in writing.
  • Work effectively, efficiently, independently, and collaboratively as part of the AAVSB from a remote location or office setting, committed to diversity, equity, and inclusion in the workplace.

Education and Experience

Required: Associate’s degree and three years of relevant office and customer service experience.  

Preferred: Bachelor’s degree or a minimum of three years relevant experience in an education setting or nonprofit association.

Occasional travel and weekend work might be necessary to fulfill the position’s responsibilities.

Details

  • This is a full-time and non-exempt position. Work is performed under the direction of the Program Manager (Exams).
  • Salary range: $42,000 - $46,000
  • The AAVSB is headquartered in Overland Park, Kansas. This position may be virtual/remote with the understanding that there will be required company-paid travel to Overland Park, Kansas, throughout the year.
  • To apply for this position, click here. Please include an introduction letter.

 Equal Employment Opportunity

The AAVSB provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, military status, or genetic information (including family medical history). In addition to federal law requirements, the AAVSB complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

OMNI and our clients are Equal Opportunity Employers.

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