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Remote Rn Telephone Triage Jobs in Connecticut (NOW HIRING)

ADNET Technologies

TAC Helpdesk Engineer

Rocky Hill, CT · Remote

In this role, you will partner with clients, the triage team, and ADNET technical staff to manage ... Provide remote and occasional on-site Level 2 technical support to ADNET clients through telephone ...

Sedgwick

Field Case Manager

Windsor, CT · Remote

... remote work environment that allows face-to-face interaction with injured workers and medical ... AND LICENSING RN licensure preferred; or bachelor's degree in health or human services field ...

York Risk Services

Field Case Manager

Windsor, CT · Remote

... remote work environment that allows face-to-face interaction with injured workers and medical ... AND LICENSING RN licensure preferred; or bachelor's degree in health or human services field ...

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All JobsRn Telephone Triage JobsRemote Rn Telephone Triage JobsRemote Rn Telephone Triage Jobs in Connecticut

Remote Rn Telephone Triage information

See Connecticut salary details

$13

$36

$49

How much do remote rn telephone triage jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote rn telephone triage in Connecticut is $36.20, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $43.22 per hour, depending on experience, location, and employer.

What is a remote RN telephone triage nurse?

A Remote RN Telephone Triage job involves assessing patients’ symptoms and providing medical guidance over the phone or via telehealth services. Nurses use clinical protocols to determine the urgency of care needed and may advise self-care, schedule appointments, or refer patients to emergency services. This role requires strong critical thinking, communication skills, and the ability to work independently while following established guidelines. It is commonly used in healthcare organizations, insurance companies, and telehealth services to provide 24/7 medical support.

What does a remote RN telephone triage nurse do?

As a Remote RN Telephone Triage nurse, your primary responsibilities include answering patient calls, assessing symptoms remotely, providing medical advice, and directing patients to the appropriate level of care based on standardized triage protocols. You will also document each patient interaction in electronic health records, coordinate with providers or care teams as needed, and occasionally follow up with patients for ongoing situations. This role often involves working independently but requires frequent collaboration with physicians and other healthcare professionals. Flexibility in scheduling, attention to detail, and strong communication skills are essential for managing diverse patient inquiries and ensuring high-quality, timely care.

What skills and qualifications are needed for a remote RN telephone triage nurse?

To thrive as a Remote RN Telephone Triage nurse, you need an active RN license, strong clinical judgment, and experience in patient assessment and triage protocols. Familiarity with telehealth platforms, electronic health records (EHRs), and standardized triage guidelines such as Schmitt-Thompson protocols is frequently required. Outstanding communication, critical thinking, and the ability to remain calm under pressure are standout soft skills. These abilities ensure safe, accurate assessments and guidance for patients, which is crucial when providing care remotely without in-person evaluation.

What are popular job titles related to Remote Rn Telephone Triage jobs in Connecticut?

For Remote Rn Telephone Triage jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Remote Rn Telephone Triage jobs in Connecticut look for?

The top searched job categories for Remote Rn Telephone Triage jobs in Connecticut are:

What cities in Connecticut are hiring for Remote Rn Telephone Triage jobs?

Cities in Connecticut with the most Remote Rn Telephone Triage job openings:

Remote Rn Telephone Triage jobs near you
Infographic showing various Remote Rn Telephone Triage job openings in Connecticut as of August 2026, with employment types broken down into 9% As Needed, 82% Full Time, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $75,304 per year, or $36.2 per hour.

TAC Helpdesk Engineer

ADNET Technologies

Rocky Hill, CT • Remote

Full-time

Posted 4 days ago

Job description

Founded in 1991, ADNET Technologies is a SOC 2, Type II Compliant IT management and cybersecurity firm with offices in Rocky Hill, CT and Albany, NY. ADNET works closely with clients to provide industry-leading service across three core areas-Managed IT Services, Cybersecurity and Cloud-and is distinguished by its human-centered approach to client engagements. From providing seamless access to a vast support network to a dedicated Engagement Team in your local community, ADNET is proud to be both recognized globally and loved locally. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)

At ADNET, a New Charter Company, we are seeking a TAC Engineer in a primarily remote role (in other companies this person could hold the title of Technical Support Engineer, Level 2 Support Engineer, IT Support Engineer) to deliver responsive technical support and resolve complex client technology issues across managed IT environments.
In this role, you will partner with clients, the triage team, and ADNET technical staff to manage support cases and project work using ConnectWise, remote management tools, Microsoft 365, Azure/Entra, Intune, Windows Server and desktop platforms, and network technologies. You will troubleshoot issues through phone, email, ticketing, remote-control tools, and occasional on-site visits while maintaining accurate technical documentation.
To be successful in this role, you will apply strong root-cause analysis across Microsoft, cloud, networking, backup, virtualization, and endpoint environments while actively managing tickets to service-level expectations. You will communicate clearly with clients and teammates, escalate issues appropriately, drive recurring problems toward permanent resolution, and keep client systems and documentation current.

General Job Duties Include

  • Provide remote and occasional on-site Level 2 technical support to ADNET clients through telephone, email, ticketing systems, and remote-control tools.

  • Actively manage assigned tickets, projects, and follow-ups to ensure timely response and resolution in accordance with service-level expectations.

  • Escalate issues outside your skill set promptly to help ensure timely client resolution.

  • Maintain accurate, current client documentation as environments change and projects are completed.

  • Identify proactive solutions to recurring support issues and drive problems toward permanent resolution while using short-term mitigations when appropriate.

  • Perform preventive maintenance on client servers, workstations, switches, and firewalls.

  • Support and troubleshoot virtual environments both on premises and in the cloud.

  • Install, configure, and troubleshoot Windows operating systems, applications, Microsoft 365 services, Azure cloud infrastructure, and managed service applications.

  • Troubleshoot backup systems and assist with data restoration when needed.

  • Perform network maintenance and system upgrades, including service packs, patches, hot fixes, and security configurations.

  • Maintain timely communication with clients and the triage team regarding assignment status, next steps, and resolution progress.

  • Keep current with industry trends and technologies that may affect operations or client expectations, and pursue assigned education and certification objectives.

  • Follow TAC Department and Service Operations policies, standard operating procedures, and installation standards; identify procedural gaps to the Manager when needed.

  • Participate in morning stand-ups, TAC technical staff meetings, and other team or company meetings, prepared to discuss client issues, project status, and scheduling concerns.

  • Meet departmental billable-hour and utilization expectations and record work accurately in ConnectWise in real time.

  • Participate in the on-call rotation and remain reachable 24/7 while assigned to on-call coverage.

  • Collaborate voluntarily on eligible law-enforcement projects when desired; such work may require additional training and background screening conducted in accordance with the FBI Criminal Justice Information Services (CJIS) Security Policy.

  • Perform other TAC Engineer responsibilities as assigned by the Manager.

Required Experience

  • Associate's degree or 3-5 years of equivalent technical experience.

  • At least one relevant industry certification or equivalent demonstrated technical experience.

  • Strong IP networking knowledge with the ability to remotely troubleshoot and resolve hardware, software, switching, routing, wireless, and firewall issues.

  • Hands-on experience with Microsoft Windows Server and desktop environments, Microsoft 365, and Azure services including Entra, Microsoft 365 Admin Center, and Intune.

  • Strong root-cause analysis, client service, written communication, and verbal communication skills, with the ability to work independently and collaboratively.

Preferred Experience

  • Managed service provider (MSP) experience or experience in high-volume technical support environments supporting diverse technologies.

  • Working knowledge of Apple Mac technology.

  • Experience supporting virtualized environments, backup systems, cloud infrastructure, and managed service applications.

  • Working knowledge of ITIL principles for ticket classification.

Standards of Performance

  • Maintain excellent client relationships and a professional, collaborative communication style.

  • Complete accurate time entries in real time and submit timesheets and ConnectWise activity records on schedule.

  • Respond to and resolve support calls and managed services issues in accordance with service-level agreements while meeting or exceeding billable utilization requirements.

  • Complete projects, tasks, and assigned responsibilities accurately, professionally, and on time.

  • Comply with company and departmental policies and procedures and incorporate ADNET core values into daily work.

  • Maintain progress toward career development goals, including continued education and certifications.

Location: Remote - Prefer East Coast

Salary: 65k+

Physical Requirements & Work Conditions

  • Vision: Correctable vision.

  • Hearing: Full hearing capability, including the ability to distinguish tones.

  • Ability to effectively speak, read, and write English.

  • Work schedules may fall between 7:00 AM and 6:00 PM and may change based on coverage needs; some evenings, weekends, and overnight travel may be required.

Adnet Technologies, a New Charter Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Adnet Technologies recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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