Summary
This position is the Supervisory Medical Administration Specialist in the Health Administration Service (HAS) for the Charlie Norwood, VA Medical Center (CNVAMC). Provides a high level of administrative support to HAS, upper management and clinical service; and directly supervises the Ward Administration Section, Enrollment & Eligibility, AODs, Data management and training, and data validation function.
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Duties
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Major Duties includes:
- Provides leadership and direction to Inpatient Operations within Health Administration Service.
- Reviews the Supervisor report on the Gains and Losses report for accuracy.
- Follows standard audit protocols and reports results as required
- Assure functioning of the Kiosks and ICB software scanner.
- Ensure procedures to protect sensitive information under the provision of the Privacy Act are followed.
- Set performance standards and evaluate supervisors.
- Ensure supervisors monitor all demographic information captured on each patient admitted.
- Analyze work flow and problems to establish operational procedures efficiency
- Conducts special studies for identifying opportunities to improve customer service and process quality
- Works closely with clinical staff to assure record documentation is adequate
- Plan and implement systematic reviews of consults, access, admissions, data validation of workload data, insurance and billing data.
- Initiate actions on disciplinary matters, awards, labor relations, approval of leave and work schedules.
- Evaluate the effectiveness of programs towards mission and goals of the organization.
- Communicate and advise providers, residents and interns in VA regulations, policies and procedures on patient care medical administration matters.
- Manages and leads the programs for Ward Administration, Enrollment & Eligibility, AODs, Data management and training, and data validation function.
- Analyzing data for patterns and trends, ability to supervise and train.
- Coordinates follow up items with other Section Chiefs in HAS, Nursing and Clinical Service on admissions.
- Develops policies and procedures and procedures for the smooth operation of administrative functions of data validation of workload data, insurance and billing data and use of standardized tools by all people at the facility.
Work Schedule: 7:30am - 4:00pm or 8:00am -4:30pm.
Work schedule subject to change based on agency needs.
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Medical Administration Specialist /PD# 016447-0
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Requirements
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Conditions of employment
- You must be a U.S. Citizen to apply for this job
- To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
- Physical Requirements: The work is primarily sedentary, but requires some walking, bending, stooping and carrying of light objects such as: manuals, documents, etc. Concentration and sustained performance under prolonged stress is required because of the time factors involved in completion of work assignments within deadlines.
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/11/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education as described below:
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: comprehensive knowledge of pertinent laws, regulations, policies, guidelines and procedures; experience in the field of patient administration, both inpatient and outpatient, medical records and related fields of medical administration; varied functions of computer spreadsheets, database computer applications, etc., to produce and maintain a whole variety of documents; teaches, trains and orients other staff to data validation methods and monitoring systems. analyze and validates reports of data, workload and funding, etc. .
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education
There is no educational substitution at this grade level.
Additional information
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
The
Interagency Career Transition Assistance Plan (ICTAP) and
Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
