Technical diagnosis and troubleshooting Navigate available tools to perform remote diagnosis ... satisfaction Warranty/RMA/Out of Warranty In conjunction to general case management ...
Technical diagnosis and troubleshooting Navigate available tools to perform remote diagnosis ... satisfaction Warranty/RMA/Out of Warranty In conjunction to general case management ...
Scheduling and Authorization Coordinator
Dublin, GA · On-site +1
$17 - $22.75/hr
This position will be remote but requires a candidate to live within a 2-3 hour radius of Dublin ... Identifies and recommends process improvements for RMA services. * Other duties as assigned.
Scheduling and Authorization Coordinator
Dublin, GA · On-site +1
$17 - $22.75/hr
This position will be remote but requires a candidate to live within a 2-3 hour radius of Dublin ... Identifies and recommends process improvements for RMA services. * Other duties as assigned.
Scheduling and Authorization Coordinator
Dublin, GA · Remote
$17 - $22.75/hr
This remote position requires the individual to live within a 2-hour radius of Dublin, GA . The ... Identifies and recommends process improvements for RMA services. * Other duties as assigned.
Scheduling and Authorization Coordinator
Dublin, GA · Remote
$17 - $22.75/hr
This remote position requires the individual to live within a 2-hour radius of Dublin, GA . The ... Identifies and recommends process improvements for RMA services. * Other duties as assigned.
Scheduling and Authorization Coordinator
Waycross, GA · Remote
$17 - $22.75/hr
This remote position requires the individual to live within a 2-hour radius of Waycross, GA. The ... Identifies and recommends process improvements for RMA services. * Other duties as assigned.
Scheduling and Authorization Coordinator
Waycross, GA · Remote
$17 - $22.75/hr
This remote position requires the individual to live within a 2-hour radius of Waycross, GA. The ... Identifies and recommends process improvements for RMA services. * Other duties as assigned.
Remote Rma information
What are Remote RMA jobs?
Remote RMA (Return Merchandise Authorization) jobs involve handling the process of authorizing and managing product returns, replacements, or repairs for a company, all while working remotely. Employees in these roles typically communicate with customers via email, chat, or phone to troubleshoot issues, issue return labels, and ensure that returns comply with company policies. They also coordinate with warehouse, logistics, and technical teams to process and track returned items. Strong organizational and communication skills are essential for success in remote RMA positions.
What are some common challenges faced by Remote RMA specialists, and how can they be managed effectively?
Remote RMA (Return Merchandise Authorization) specialists often face challenges such as coordinating returns and replacements across different time zones and maintaining clear communication with customers and internal teams remotely. Managing high volumes of requests and troubleshooting product issues without physical access to items can also be demanding. To overcome these challenges, it's important to stay organized, utilize robust ticketing and CRM systems, and foster strong working relationships with warehouse and support teams. Proactive communication and attention to detail are key to ensuring customers have a smooth return experience.
What are the key skills and qualifications needed to thrive as a Remote RMA (Return Merchandise Authorization) Specialist, and why are they important?
To thrive as a Remote RMA Specialist, you need strong organizational skills, attention to detail, and experience in returns processing or customer service, often supported by a high school diploma or equivalent. Familiarity with order management systems, inventory software, and CRM platforms such as Salesforce or Zendesk is typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset are essential soft skills for this role. These skills ensure efficient handling of returns, high customer satisfaction, and accurate record-keeping in a remote work environment.
What is the difference between Remote Rma vs Remote Repair Technician?
| Aspect | Remote Rma | Remote Repair Technician |
|---|---|---|
| Credentials | Technical certifications, product knowledge | Technical certifications, device repair skills |
| Work Environment | Customer service, RMA processing systems | Device diagnostics, repair procedures |
| Industry Usage | Electronics, consumer electronics companies | Electronics, appliance, or tech repair services |
| Search/Comparison Intent | RMA process, return management | Device repair, troubleshooting |
Remote Rma specialists focus on managing return merchandise authorizations, processing returns, and customer communication. Remote Repair Technicians perform device diagnostics and repairs remotely. While both roles require technical knowledge, Remote Rma emphasizes return logistics, whereas Remote Repair Technicians focus on troubleshooting and fixing devices.
What are the most commonly searched types of Rma jobs in Georgia? The most popular types of Rma jobs in Georgia are:
What are popular job titles related to Remote Rma jobs in Georgia? For Remote Rma jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Rma jobs in Georgia look for? The top searched job categories for Remote Rma jobs in Georgia are:
What cities in Georgia are hiring for Remote Rma jobs? Cities in Georgia with the most Remote Rma job openings:
Job description
Position: Technical Service Agent, OEM Energy Home
Position Summary:
This position is a hybrid of customer support, but also half the role will be a technical documentation creator, who can develop troubleshooting material and training documents to support our customer care team.
This role will exclusively be 2nd shift- (11am-8pm EST).
Position Details:
OEM's Energy team was launched in 2021 and is rapidly growing. OEM Energy products and solutions include energy infrastructure assets (such as energy storage and integrated charging systems), vehicle to grid capabilities, and software platforms needed to operate and aggregate these assets on the grid.
OEM Energy offers a comprehensive EV charging ecosystem from uni-directional chargers to energy storage systems. This team envisions a world with no grid outages, fully renewable energy, and decentralized energy resources. OEM's resources, reach, and all-EV future can deliver that future. This disruption is backed by the bold OEM vision of zero crashes, zero emissions and zero congestion.
Summary of Responsibilities:
Technical service agent, OEMM Energy Home will be responsible for handling technical diagnostic and remote troubleshooting customer calls of OEM Energy Home charging equipment to support with customer care cases and other adjacencies.
This position reports to the OEM Energy Customer Support Ops Lead.
Key Responsibilities:
Technical diagnosis and troubleshooting
Navigate available tools to perform remote diagnosis & troubleshooting
Provide resolution guidance for site visits to other parties
Ensure high customer satisfaction during issue resolution
Case Management
Create/update cases in Salesforce
Work with logistics for parts ordering/return
Serve as lead for technical escalations from service partners, non-technical advisors and others
Provide training as subject matter expert on technical details
Provide flow related insights/feedback to improve efficiency and customer satisfaction
Warranty/RMA/Out of Warranty
In conjunction to general case management responsibilities:
Determine warranty status & manage claims
Reconcile at month end for claims made with logistics, if required
Warm transfers/ service tech scheduling, if required
Training
Train other agents as required
Support creation of training materials based on experience
Required Skills / Experience / Education:
Evidence of safety-first attitude
IT and wi-fi troubleshooting skillset
3+ years as electrician or working on electrical components, EV charging equipment repair/installation experience strongly preferred
Minimum 2 years of experience in a call center/customer facing environment
Proficiency in Microsoft Word, Outlook, Teams, PowerPoint, and Excel; and Salesforce
The ability to balance competing priorities while maintaining effectiveness in a dynamic, often chaotic environment
Adept oral and written communication skills that involve understanding the customer; getting the message across; presenting information effectively; and communicating openly
High level of interpersonal skills to work effectively with others
Computer skills to develop, maintain, and analyze data
Demonstrated ability to learn new technologies and processes, and adapt to change
Ability to innovate, solve complex issues, and present new ideas
Excellent time management skills - the ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that distract from the identified goal
Responsive and understanding of business issues and data challenges in Aftersales and IT Systems
High level of analytical ability where problems are unusual, difficult, or complex
Ability to lead problem solving activities and manage resolution targets
Associate/Trade degree in related space and four years of equivalent experience (electrical)
Valid driver's license
About Optimal Health Care
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Hagerstown, MD, US
Year founded
2008