Remote Rma Manager Jobs in Michigan (NOW HIRING)

Process and Quality Assurance:

• Enhance Supplier Quality Culture by leading or participating in process improvement projects to further develop the quality programs and procedures - Setting our Global Partner Network up for success
• Utilizes appropriate quality tools (lean and Sigma) to help resolve issues related to non-conformances and Customer RMA's
• Manages supplier related NCR/SCAR/CAR activities to ensure timely administration of activities and records
• Ensure compliance with company policies, practices, procedures and work rules to support and maintain an AS9100-compliant Quality Management
• Analyze non-conformance trends to evaluate effectiveness of corrective actions
• Problem solve and follow up on troubled orders to improve supplier quality.
• Apply engineering knowledge on supplier manufacturing to ensure quality hardware meets customer requirements
• Assess the impact of manufactured part rejections; communicate with suppliers to work through problems and resolve case
• Participate in QA and RMA Meetings (Live Reviews)
• Oversee internal production of products from a quality perspective
• Monitor and review quality metrics for publication
• Assist with onsite Customer Audits
• Support Quality Management System requirements
• Aid Quality Control Lab as necessary

Teamwork, Collaboration and Safety:

• Interface with Design Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer quality and satisfaction
• Effectively communicate with all key stakeholders, including suppliers, internal/external customers, and leadership
• Participate and provide input on initiatives to simplify and automate complex processes
• Perform all work in compliance with Xometry's quality and safety systems, policies and procedures
• Work with internal customers to implement quality measures
• Support all Continuous Improvement activities

Qualifications:

• Bachelor of Science Degree in Manufacturing Engineering or a Technical related field is preferred
• Minimum of 4-6 years of experience in engineering, quality role, or equivalent
• Minimum of 4-6 years of experience in supplier-facing role or equivalent
• Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawing requirements
• Capable of performing root cause analysis and identifying solutions to complex problems
• A self-starter who can drive actions to completion
• Strong organizational skills and the ability to work in a dynamic environment
• Able to multitask, meet deadlines and support all supplier quality field activities
• Experience with DFMEA/PFMEA and DFM/DFQ
• Strong manufacturing knowledge
• Able to read and interpret CAD Models & Drawings
• Strong time management/project management capabilities
• Understanding of Six Sigma methodologies
• Knowledge of Process Certification/Process Robustness
• Superior analytic and articulation skills

Preferred Qualifications:

• Six Sigma Black Belt Certification
• ASQ Certification
• Educated in statistics / BIG Data
• Use of GD&T quality lab equipment
• Familiar with Zendesk, Asana, SolidWorks, Tableau

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