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Remote Riot Support Jobs in California (NOW HIRING)

Product Design Intern

Santa Monica, CA · On-site +1

$18 - $25/hr

Our unified commerce platform is built for big, supporting all types of events, from festivals to ... Work-Life This role is remote with an optional and welcomed work environment at our Santa Monica ...

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Remote Riot Support information

What are the key skills and qualifications needed to thrive as a Remote Riot Support Specialist, and why are they important?

To thrive as a Remote Riot Support Specialist, you need strong problem-solving abilities, customer service skills, and often a background in technical support or gaming, typically supported by familiarity with Riot Games' products. Knowledge of ticketing systems like Zendesk, live chat platforms, and troubleshooting tools is commonly required. Excellent written communication, patience, and cultural sensitivity are essential soft skills for engaging with a global player base. These skills and qualities ensure efficient issue resolution, high customer satisfaction, and a positive experience for players in a remote support environment.

How does a Remote Riot Support specialist effectively collaborate with on-site teams during high-stress incidents?

As a Remote Riot Support specialist, much of your collaboration with on-site teams happens through real-time communication platforms, such as secure messaging and video calls. You’ll be expected to coordinate closely with field personnel, providing them with situation updates, logistics support, and resource tracking. Building trust remotely can be challenging, so clear communication and responsiveness are vital. The role often requires adapting quickly to evolving situations and maintaining a calm, solutions-oriented approach, which helps ensure the safety of both team members and affected communities.

What is a Remote Riot Support specialist?

A Remote Riot Support specialist is a professional who provides customer service, technical assistance, or community management for Riot Games products, such as League of Legends, Valorant, or other titles, but works entirely from a remote location instead of an office. These specialists help players troubleshoot issues, moderate online communities, and ensure a positive gaming experience by communicating through chat, email, or ticketing systems. Working remotely allows them to support players from anywhere in the world while maintaining Riot Games' high standards for player support and engagement.

What is the difference between Remote Riot Support vs Remote Customer Support?

AspectRemote Riot SupportRemote Customer Support
Required CredentialsBasic technical knowledge, customer service skillsCustomer service skills, sometimes technical knowledge
Work EnvironmentRemote, often in gaming or tech companiesRemote, across various industries
Employer & Industry UsageGaming companies, tech firmsRetail, telecom, tech, and service industries
Common Search & ComparisonYesYes

Remote Riot Support and Remote Customer Support both involve assisting users remotely, but Riot Support focuses on gaming-related issues within the gaming industry, requiring some technical knowledge of gaming platforms. Customer Support covers a broader range of industries and may require more general customer service skills. Both roles are remote and customer-facing, but Riot Support is specialized for gaming companies like Riot Games.

What are the most commonly searched types of Riot Support jobs in California? The most popular types of Riot Support jobs in California are:
What are popular job titles related to Remote Riot Support jobs in California? For Remote Riot Support jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Riot Support jobs in California look for? The top searched job categories for Remote Riot Support jobs in California are:
What cities in California are hiring for Remote Riot Support jobs? Cities in California with the most Remote Riot Support job openings:
Infographic showing various Remote Riot Support job openings in California as of May 2026, with employment types broken down into 4% As Needed, 82% Full Time, 8% Part Time, 2% Temporary, 2% Contract, and 2% Nights. Highlights an 42% Physical, and 58% Remote job distribution.
Director, Data Engineering - League Studios

Director, Data Engineering - League Studios

Riot Games

Los Angeles, CA • On-site, Remote

Other

Medical, Dental, Life, Retirement, PTO

Posted 5 days ago


Job description

As a Director, Data Engineering - League Studios, Tech Foundations, you will lead the data infrastructure organization that powers League of Legends, Teamfight Tactics, and other games across League Studio. The organization encompasses telemetry generation and collection, data pipelines, governed data models, and data SDLC tooling, forming the end-to-end data workflow that supports game teams, analytics, and data science across the studio.

In this role, you will set the technical direction for League Studio's data architecture and pipelines, working in close partnership with Riot's central data functions, with clear accountability for the outcomes and health of the data engineering organization. You will partner closely with leaders across engineering, product, production, and data disciplines to enable data-driven development for the studio's current and next generation of games and player experiences.

You will report to the Engineering Director of Tech Foundations.

Responsibilities:
  • Lead and manage a team of highly skilled engineering managers and engineers, driving strong performance management, career growth, and consistent delivery of results.
  • Define, communicate, and socialize a clear engineering vision, partnering with peer leaders to build long-term organizational and staffing plans aligned with technical and product goals.
  • Contribute across the full employee lifecycle, including budgeting, recruiting, hiring, onboarding, coaching, and mentoring engineers, as well as managing contingent staff where applicable.
  • Partner with technical leads to provide architectural and technical direction across the product lifecycle, while continuously improving engineering quality, reliability, and efficiency.
  • Collaborate closely with cross-functional partners, including product management and technical production and product insights to deliver high-quality, scalable, and resilient data solutions.
  • Foster effective communication and collaboration within the data engineering organization and across the broader studio.
  • Stay current with industry trends and emerging technologies, guiding thoughtful adoption of best practices to maintain technical excellence and long-term sustainability.
Required Qualifications: 
  • Bachelor's degree in Computer Science or a related field, or equivalent experience.
  • 10+ years of experience in data engineering or closely related domains.
  • 4+ years leading data engineering teams, including at least 2+ years managing managers.
  • Strong expertise in Python, Java, or similar languages, and deep grounding in CS fundamentals.
  • Demonstrated strength in system design, data structures, and algorithms.
  • In-depth knowledge of data engineering best practices, techniques, and methodologies to drive quality and reliability at scale.
  • Proven experience collaborating across multiple teams, departments, and disciplines.
  • Experience with project management, prioritization frameworks, and guiding investment decisions across people and systems.
Desired Qualifications:
  • Master's degree in Computer Science or a related field, or equivalent experience.
  • Experience with large-scale data platforms in gaming or adjacent consumer products.
  • Familiarity with large-scale experimentation platforms and cross-surface measurement.
  • Experience with modern data platforms, including transformation frameworks and governance or metadata tooling (e.g., dbt, Atlan, or similar).
  • Experience leading platform-focused engineering organizations.
  • Experience leading and scaling distributed or remote teams.

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Our Perks:

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you're working directly on a new player-facing experience or you're supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we're better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we're looking forward to your application.

It's our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

  • Safeguarding confidential and sensitive Company data
  • Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
  • Accessing Company assets, secure digital systems, and networks
  • Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security. 


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About Riot Games

Sourced by ZipRecruiter

Riot Games was founded in 2006 by Brandon Beck and Marc Merrill with the intent to change the way video games are made and supported for players. In 2009, Riot released its debut title League of Legends to worldwide acclaim. The game has since gone on to become the most played PC game in the world and a key driver of the explosive growth of esports. Players are the foundation of our community and it's for them we continue to evolve and improve the League of Legends experience.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

Year founded

2006

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