ZipRecruiter

Log In

2

Remote Rights Permissions Jobs in Texas (NOW HIRING)

Techary

2nd Line Support Technician

Dallas, TX · Remote

$37K - $46K/yr

Troubleshoot software, operating system, and connectivity issues via remote tools * Support account management, access rights, and security permissions Customer Service & VIP Support * Deliver an ...

All JobsRemote Rights Permissions JobsRemote Rights Permissions Jobs in Texas

Remote Rights Permissions information

What are the key skills and qualifications needed to thrive as a Remote Rights Permissions Specialist, and why are they important?

Success as a Remote Rights Permissions Specialist requires strong knowledge of copyright law, intellectual property rights, and experience in securing permissions, often supported by a degree in law, communications, or publishing. Familiarity with rights management software, contract databases, and document tracking systems is typically expected. Exceptional attention to detail, negotiation, and clear written communication are crucial soft skills for this role. These capabilities ensure legal compliance, minimize risk, and facilitate efficient acquisition of content rights in remote work environments.

What are some common challenges faced by Remote Rights Permissions professionals, and how can they be addressed?

Remote Rights Permissions professionals often face challenges such as time zone differences with global clients, tracking rights usage across multiple platforms, and ensuring compliance with complex licensing agreements. Clear communication, strong organizational skills, and familiarity with digital rights management tools can help address these challenges. Additionally, building strong relationships with both internal teams and external partners is crucial for resolving permission issues efficiently and maintaining compliance.

What is the difference between Remote Rights Permissions vs Remote Content Managers?

AspectRemote Rights PermissionsRemote Content Managers
Primary RoleManaging rights and permissions for digital contentOverseeing content creation, editing, and publishing
Required SkillsLegal knowledge, licensing, rights managementContent strategy, editing, project management
Work EnvironmentLegal, licensing departments, digital rights teamsMarketing, editorial teams, digital platforms

Remote Rights Permissions professionals focus on managing digital rights and licensing agreements, ensuring content use complies with legal standards. Remote Content Managers oversee content workflows, editing, and publishing. While both roles work in digital content industries, their core responsibilities differ significantly, with rights permissions centered on legal rights and content managers on content production and management.

What are Remote Rights Permissions?

Remote Rights Permissions refer to the process of obtaining legal authorization to use, reproduce, or distribute content—such as texts, images, music, or videos—in a remote work environment. Professionals in this role ensure that organizations have the necessary rights to use intellectual property without infringing on copyright laws. This may involve negotiating licenses, clearing permissions, and maintaining records of agreements, especially for content used across digital platforms or remote teams. The work is essential for publishers, media companies, and any business that uses third-party content in remote settings.
What are the most commonly searched types of Rights Permissions jobs in Texas? The most popular types of Rights Permissions jobs in Texas are:
What cities in Texas are hiring for Remote Rights Permissions jobs? Cities in Texas with the most Remote Rights Permissions job openings:
Remote Rights Permissions jobs near you

2nd Line Support Technician

Techary

Dallas, TX • Remote

$37K - $46K/yr

Other

Medical, Retirement, PTO

Posted 9 days ago

Job description

 The Role

As a 2nd Line Support Technician, you will be primarily responsible for delivering remote technical support to end users, resolving escalated incidents from the service desk, and ensuring service excellence at every stage. The role requires strong technical ability, but equally a customer-first mindset, with particular emphasis on providing high-quality VIP support and handling sensitive or high-priority issues.

You will play a key part in ensuring smooth resolution of technical challenges while representing the company's reputation for professionalism, responsiveness, and care. On occasion, you may also be required to provide out-of-hours support for Priority 1 (P1) incidents.

Duties & Responsibilities 

Remote Technical Support & Troubleshooting

  • Resolve 2nd line tickets escalated from the service desk in line with SLAs
  • Provide remote support across Windows, macOS, Microsoft 365, Active Directory, Exchange, and mobile devices
  • Troubleshoot software, operating system, and connectivity issues via remote tools
  • Support account management, access rights, and security permissions

Customer Service & VIP Support

  • Deliver an exceptional customer experience with a service-focused approach
  • Provide tailored, high-touch support to VIP and executive users, ensuring rapid resolution and discretion
  • Act as point of escalation for complex or persistent end-user issues

Service Delivery & Collaboration

  • Maintain accurate ticket documentation and contribute to the knowledge base
  • Work with the wider TechOps team to resolve recurring issues and improve processes
  • Support proactive monitoring and updates to enhance system reliability

Continuous Improvement

  • Identify patterns and propose preventative solutions to reduce repeat incidents
  • Contribute to technical projects, deployments, and process documentation
  • Champion best practices in customer service and remote support delivery
Essential Skills
  • Proven experience in a 2nd line or remote support role within an MSP or enterprise environment
  • Strong knowledge of Windows 10/11, macOS, Microsoft 365, Active Directory, and Exchange
  • Skilled in using remote support and ticketing tools (e.g., HaloPSA, ServiceNow, Freshservice)
  • Demonstrated ability to handle sensitive or VIP support requests with professionalism
  • Excellent communication and interpersonal skills with a strong customer-service orientation
  • Willingness to provide occasional out-of-hours support for P1 incidents
Desirable Skills
  • Familiarity with ITIL practices and SLA-driven environments
  • Exposure to Entra AD, Intune, or Endpoint Manager
  • Certifications such as CompTIA A+/N+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation
 Benefits

At Techary, we embrace a family culture and believe in working as a team to overcome any challenge we face.

Employee benefits include:

  • Birthday as an additional PTO
  • 401K - 100% matching up to $5,000
  • 20 paid Vacation days
  • Healthcare insurance
  • Learning & Development courses paid (Microsoft, Cisco etc)
  • Opportunity to work throughout the USA and internationally

Job Type: Permanent

Apply