Remote Retirement Jobs in Commack, NY (NOW HIRING)

Do you love to problem solve issues for customers?  Do you enjoy working cross-functionally to manage projects that have a large impact on operational processes? How would you like to be part of a fast growing team with the ability to learn and develop new skills?

We're helping people by providing them a world class benefits experience.  Our 401(k) plan is a rapidly growing program  at Justworks. Here you'll have the opportunity to help manage the day-to-day operations, interface with our vendor, and help make a difference on how our program operates.

• Perform day-to-day operations for our 401(k) program as part of Justworks Financial Benefits Programs
• Resolve benefit inquiries/issues generated by Customer Success and Sales teams within the agreed upon service level agreements (SLAs)
• Triage incoming issues/inquiries to identify need for engineering intervention and escalate accordingly
• Work with third party vendors to resolve escalated issues - enrollment errors, plan set ups, document requests, etc.
• Resolve employee and employer level benefit requests such as; new enrollments, plan and amendment set ups, loan setups, etc.
• Assist senior team members in building out internal benefit resources (help articles, training decks, etc.)
• Develop creative solutions for new issues with assistance from supervisors using available resources and systems
• Perform other related duties as assigned

As an Associate on the Financial Benefits - Retirement team, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You're an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You're curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You're committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You're honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: "Everything should be made as simple as possible, but no simpler."

• Minimum of 2 years experience in an operations, onboarding role or customer service related field
• Knowledge of Excel or equivalent required; SQL knowledge preferred
• Experience in 401(k) and knowledge of employer-sponsored benefit plans strongly preferred
• Strong written and verbal communication skills
• Process-driven and technologically savvy
• Experience working in a fast-paced, data-driven environment
• Ability to work as part of a team
• Experience breaking down complex concepts to core details

The base wage range for this position based inside the NYC-metro area is targeted at $32.22 to $39.19 per hour.

The base wage range for this position based outside the NYC-metro area is is targeted at $30.29 to $36.54 per hour.

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