Remote Reservation Agent Jobs in Arizona (NOW HIRING)

The Arizona Department of Gaming is seeking a Special agent that will be the primary on site (ADG) representative/liaison to Tribes operating casinos in the State of Arizona. Special agents are responsible for achieving voluntary compliance with all compact requirements through the positive relationships and partnerships they develop with their counterparts in the Tribal Gaming Office. Special Agents will monitor the Tribe's gaming and regulatory operations through frequent on-site visits conducted at various Casino's and investigate actual or suspected violations of the Tribal State Gaming Compacts. Special Agents will be required to review various TGO and Casino report documents and records and also observe casino operations to determine compliance with gaming compacts.
Work Environment & Travel Requirements:
Work in a casino, which can be a smoke and high dust environment.
Be able to stand for extended periods.
Lift 20 pounds and be able to look underneath card tables to verify equipment.
Travel to all casinos within the State, which will at times may include overnight stays, weekends, and evenings.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Conduct investigations to ensure compliance with the Arizona Tribal-State Gaming Compact as well as State and Federal laws.
Conduct regular site visits to Tribal casinos.
Prepare comprehensive reports documenting site visit activity and compliance concerns.
Maintain a database of information for each assigned Tribe.
Complete certifications of gaming equipment.
Monitor compliance with unusual occurrence reporting requirements for Tribal partners.
Assist other Department of Gaming work units with on and off-reservation investigations and duties.

Knowledge of:
The Arizona Tribal-State Gaming Compact and its Appendices.
The Arizona Revised Statutes, and applicable federal laws.
Investigative techniques.
Interviewing techniques.
Microsoft, G-Suite, and software based investigative tools and resources.
Native American cultures and their sovereignty.
Skills in:
Working independently.
Gathering facts, organizing and comprehending information to make logical interpretations necessary to perform operational duties.
Computer literate, have basic typing skills and possess diplomatic and interpersonal skills.
Basic understanding of the Tribal-State Compact, as it relates to their assigned duties.
Ability to:
Communicate effectively.
Work with a high degree of independence and initiative.
Observe activity and identify compliance issues.
Work in a casino, which can be a smoke and high dust environment.
Be able to stand for extended periods.
Lift 20 pounds and be able to look underneath card tables to verify equipment.
Travel to all casinos within the State, which will at times may include overnight stays, weekends, and evenings.
Work from home.

Regulatory or gaming experience.
Investigative experience.

Requires possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)

The Arizona Department of Gaming offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
Health and dental insurance
Retirement plan Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance.
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, positions in this classification participate in the Arizona State Retirement System (ASRS). Please note, enrollment eligibility will become effective after 27 weeks of employment.

If you have any questions, please feel free to contact Human Resources at humanresources@azgaming.gov for assistance.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format, by contacting Linn Carrasco (623) 955-9061 emailing lcarrasco@azgaming.gov Requests should be made as early as possible to allow time to arrange the accommodation.