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What are the key skills and qualifications needed to thrive as a Remote Customer Service Representative at Regence, and why are they important?

To thrive as a Remote Customer Service Representative at Regence, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic proficiency in Microsoft Office are typically required. Outstanding empathy, patience, and adaptability help you deliver exceptional service and handle diverse customer inquiries effectively. These skills ensure a positive customer experience, efficiency in remote operations, and alignment with Regence’s service standards.

What are some common challenges faced by Remote Regence Customer Service Representatives, and how can they be overcome?

Remote Regence Customer Service Representatives often face challenges such as managing high call volumes, resolving complex member inquiries, and staying updated on frequent changes in healthcare policies. Working remotely can also make it harder to collaborate with teammates or access immediate support. To overcome these challenges, representatives should proactively utilize internal knowledge bases, participate in virtual team meetings, and communicate regularly with supervisors. Building strong time management skills and seeking ongoing training will also help ensure success in this role.

What is a Remote Regence job?

A Remote Regence job refers to a position with Regence, a health insurance company, that allows employees to work from a location outside of the company's physical offices, usually from home. These roles span various departments such as customer service, claims processing, IT, and healthcare administration. Remote Regence positions provide flexibility and the opportunity to contribute to the company’s mission of delivering quality health plans and services. Employees in these roles use digital tools to stay connected and fulfill their job responsibilities while enjoying the benefits of remote work.

What is the difference between Remote Regence vs Remote Claims Processor?

AspectRemote RegenceRemote Claims Processor
Required CredentialsHealth insurance knowledge, basic computer skillsInsurance knowledge, data entry skills
Work EnvironmentHome-based, healthcare industryHome-based, insurance claims processing
Employer & Industry UsageRegence health insurance providerVarious insurance companies
Common Search & ComparisonYesYes

Remote Regence typically involves working for the Regence health insurance company, focusing on customer service and policy management. Remote Claims Processors handle insurance claims, often for multiple companies, and focus on data entry and claims review. Both roles are remote, require insurance knowledge, and are common in the healthcare and insurance industries. The main difference lies in the specific employer and job responsibilities.

More about Remote Regence jobs
What cities are hiring for Remote Regence jobs? Cities with the most Remote Regence job openings:
What are the most commonly searched types of Regence jobs? The most popular types of Regence jobs are:
What states have the most Remote Regence jobs? States with the most job openings for Remote Regence jobs include:
What job categories do people searching Remote Regence jobs look for? The top searched job categories for Remote Regence jobs are:
Remote Regence jobs near you
Infographic showing various Remote Regence job openings in the United States as of May 2026, with employment types broken down into 83% Full Time, 13% Part Time, and 4% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution.
Temporary Customer Service Professional I

Temporary Customer Service Professional I

Cambia Health Solutions

Medford, OR • On-site, Remote

$19 - $22.25/hr

Full-time, Temporary

Posted 21 days ago

Cambia Health Solutions rating

8.4

Company rating: 8.4 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

102nd of 259 rated insurance

Job description

Job OpportunityTemporary remote opportunity available to candidates in WA, ID, OR, and UT. This position may become a full-time position, but no guarantee of full-time employment. Starting pay $19.00 - $22.25/hour depending on experience and location.

This is a non-benefited role.Upcoming Start DatesJune 15, 2026June 22, 2026June 29, 2026Who We Are Looking ForEvery day, Cambia's dedicated team of Customer Service Professionals (CSPs) work to make health care easier and lives better. As the face of Cambia, CSPs serve as listeners, problem-solvers, investigators, and advocates, connecting directly with providers or subscribers to our Regence, Asuris, and Bridgespan health insurance plans. You'll answer incoming calls on recorded lines and provide guidance on benefits, claims, and eligibility.

You'll advocate for members, track down answers to tricky questions, and seek help when needed.QualificationsHigh school diploma or equivalent6 months of customer service call-center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office, or similar industry with extensive customer contact; or an equivalent combination of education and experienceProficient PC skills and ability to navigate multiple applications while on callsAbility to apply mathematical concepts and calculationsSkills and AttributesExcellent multitasking skills under pressureResilience, patience, and a positive attitude in the face of challengesClear, concise, and empathetic demeanor while responding to inquiries and requestsProactive problem-solving skills and a knack for asking insightful questions to clarify callers' needsSound decision-making and flexibility in a fast-paced environmentWillingness to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilitiesComfortable collaborating with a team and working independentlyAbility to handle sensitive and confidential information with discretionPreferred: knowledge of medical terminology and codingPreferred: experience with AI tools and technologies to enhance productivity and decision-making in professional settingsWhat You Will Do At CambiaServe as callers' guide and advocate, tackling tricky issues and answering questions about benefits, claims, and eligibilityResearch to find answers when information is missingProvide accurate, compliant information with a positive and professional approachTailor communications to meet each caller's unique needsIdentify and address potentially difficult issues before they arisePrioritize caller satisfaction while representing Cambia's mission and valuesSeek opportunities to collaborate and improve skills through feedback and learningYour Work EnvironmentMay be required to work overtimeMay be required to work outside normal hoursRequired to have a high-speed internet connectionPrivate, distraction-free workspaceWe are an Equal Opportunity Employer dedicated to a drug-free and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by law. A background check is required.

If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com.J-18808-Ljbffr

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