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Remote Receptionist Assistant Jobs in Iowa (NOW HIRING)

QuickVisit Urgent Care

Remote Receptionist (PRN)

Alleman, IA · On-site +1

$15 - $19.75/hr

Required to have reliable internet for remote position. Download and upload speed must be at minimum 50mbp separately, not combined. * Phone: Ability to use Ring Central for wi-fi calling line on ...

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Remote Receptionist Assistant information

What is a remote receptionist assistant?

A Remote Receptionist Assistant is a professional who handles typical front desk and administrative duties for a business or organization while working from a remote location. Their responsibilities often include answering calls, scheduling appointments, managing emails, and providing customer service through digital channels. By working remotely, they help businesses maintain efficient communication and organization without needing to be physically present in the office. This role often relies on strong communication skills and proficiency with various office software and virtual communication tools.

What does a remote receptionist assistant do?

Remote Receptionist Assistants typically juggle multiple phone lines, emails, and scheduling requests while working from home or another remote location. Success in this role often depends on strong organizational skills, effective use of digital tools, and clear communication with both clients and team members. Many companies utilize cloud-based software for call routing, appointment management, and team collaboration, which helps streamline tasks and prevent overlaps. Regular check-ins with supervisors and clear protocols for handling urgent matters are also key to maintaining smooth operations and excellent service.

What are the key skills and qualifications needed to thrive as a remote receptionist assistant?

To thrive as a Remote Receptionist Assistant, strong organizational skills, attention to detail, and proficiency in managing calls and scheduling are essential, often supported by a high school diploma or equivalent. Familiarity with virtual phone systems, calendar management software, and customer relationship management (CRM) tools is typically required. Excellent verbal communication, multitasking, and a friendly, professional demeanor help create positive client interactions remotely. These skills and qualities ensure smooth operations, high client satisfaction, and effective remote support for businesses.

What is the difference between Remote Receptionist Assistant vs Virtual Administrative Assistant?

FeatureRemote Receptionist AssistantVirtual Administrative Assistant
CredentialsBasic office skills, communication skillsOffice management, organizational skills
Work EnvironmentHome office, client sitesHome office, multiple clients
Employer & Industry UsageSmall businesses, healthcare, legalCorporate, startups, nonprofits
Common Search IntentCustomer calls, appointment schedulingData entry, email management

Remote Receptionist Assistants primarily handle front-desk tasks like answering calls and scheduling, while Virtual Administrative Assistants perform broader administrative duties. Both roles work remotely and require strong communication skills, but their focus and responsibilities differ based on client needs.

What are the most commonly searched types of Remote Receptionist jobs in Iowa?

The most popular types of Remote Receptionist jobs in Iowa are:

What are popular job titles related to Remote Receptionist Assistant jobs in Iowa?

For Remote Receptionist Assistant jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Remote Receptionist Assistant jobs in Iowa look for?

The top searched job categories for Remote Receptionist Assistant jobs in Iowa are:

What cities in Iowa are hiring for Remote Receptionist Assistant jobs?

Cities in Iowa with the most Remote Receptionist Assistant job openings:

Remote Receptionist Assistant jobs near you

Remote Receptionist (PRN)

QuickVisit Urgent Care

Alleman, IA • On-site, Remote

$15 - $19.75/hr

Part-time

Posted 24 days ago

Job description

Job Type
Part-time
Description
The Intake and Scheduling Coordinator ("ISC") is responsible for acting as the liaison between patients and providers. The ISC ensures patient appointments are scheduled properly for Behavioral Health visits and all necessary intake information is completed before the patient's appointment. The ISC confirms all parties involved are notified of dates and times and resolves scheduling conflicts. The ISC will also be responsible for facilitating relations between QV's practice and outside counselors to ensure patients continuity of care by assisting with connecting and/or scheduling parties together. The ISC's administrative duties will include responding to medical record requests, referral processing, insurance authorizations, patient appointment scheduling, program communication to potential candidates, communication with referral sources and other tasks assigned. We are looking for an individual that has consistent availability to work Wednesdays from 8a-6p, as well as flexibility to work other days on occasion to cover vacations, sick time, or help with additional workload (approximately 10 hours per week).
JOB DUTIES:
  • Act as a key point of contact between patients and providers
  • Relay information, concerns, and feedback from both sides to ensure mutual understanding and collaboration
  • Contacts patients prior to appointment via verbal call for courtesy appointment reminder
  • Triage incoming phone calls to department
  • Ensure patient demographic and insurance information is accurate and updated. Collect patient copay over the phone.
  • Advocate for necessary resources, support, and improvements to enhance clinic performance
  • Reliable and punctual when reporting for scheduled work
  • Understanding of HIPPA requirements
  • Adheres to patient confidentiality policies
  • Responds to medical record requests
  • Responsible for the tracking, coordination and communication of patient referrals
  • Ensures complete and accurate patient registration, including demographics and current insurance information
  • Assembles information concerning patient's clinical background and referral needs
  • Contacts insurance companies to ensure verification of benefits and prior authorization approval requirements are met
  • Reviews details and expectation of referral with the potential patient
  • Ensures that referrals are addressed in a timely manner
  • Completes prior authorizations as needed for referrals
  • Contacts patients regarding upcoming or missed appointments
  • Answers and triages phone calls from patients
  • Utilizes EMR functionality to address patient care duties
  • Acts with honesty and integrity in all business transactions, including, but not limited to, employment applications/resumes, patient records, time records, and financial transactions
  • All other duties as assigned

Requirements
ESSENTIAL JOB REQUIREMENTS
  • Reliable Internet: Required to have reliable internet for remote position. Download and upload speed must be at minimum 50mbp separately, not combined.
  • Phone: Ability to use Ring Central for wi-fi calling line on personal cell phone and/or stationary phone provided from company
  • Computer: Functioning computer, desktop, and/or laptop provided from company

EDUCATION
  • High School graduate or equivalent
  • Iowa Mandatory Reporting (Adult and Child)
  • College work preferred

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