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Senior AmeriCorps Program Manager

Reading Partners is changing the education landscape. We are a leader in working to solve the literacy crisis in our country by leveraging community volunteers in under-resourced schools. Our diverse and expansive volunteer base provides one-on-one and small group tutoring to students twice weekly, and our program is proven to help children master the reading fundamentals they need to unlock their potential as successful, happy, and confident readers in school and in life. Our people are our heartbeat and our greatest resource; we are all passionately rallied around our mission to help children become lifelong learners by empowering communities to provide individualized instruction that truly works. Join our stellar, committed team leading the charge to deepen our impact and expand our service. Watch this video to learn more about the mission and core tutoring work of Reading Partners.

The Senior AmeriCorps Program Manager (SACPM) is an exciting national role at Reading Partners. The SACPM role is a key driver of AmeriCorps Volunteer and alumni engagement through a variety of initiatives and is an intermediary between current AmeriCorps Volunteers and Reading Partners service alums. The main role of the SACPM is to build and implement sustainable AmeriCorps Volunteer engagement practices and strategy for the organization, bridging the gap between AmeriCorps Volunteers and the organization - focusing on the whole AmeriCorps Volunteer life cycle. They will work to build up the AmeriCorps alumni program with the goal of increasing alumni engagement, while also strengthening the RPAC program by offering a continued connection to Reading Partners after service. The Senior AmeriCorps Program Manager (SACPM) reports directly to the Managing Director of Human Resources and will directly manage national AmeriCorps Program Managers. The Senior AmeriCorps Program Manager works highly collaboratively with all members of the national team and key regional contacts. The SACPM role is an exciting opportunity for an energetic, highly organized, and innovative professional and people manager.

This position is remote, and hires (upon start date) should be based in the following states where Reading Partners operates, which include: The District of Columbia, Maryland, Minnesota, New Jersey, New York, Oklahoma, South Carolina, Texas, Washington State, and Virginia.

AmeriCorps volunteer experience and engagement

• Define and implement standards for ensuring optimal AmeriCorps Volunteer experience and “Life After Reading Partners AmeriCorps (RPAC)”
• Develop and implement national initiatives for AmeriCorps Volunteer engagement throughout the AmeriCorps Volunteer life cycle
• Collaborate with National Service Recruitment/Admissions to create a scalable pre-service engagement strategy & focus on collecting data about what motivated AmeriCorps Volunteers to apply to RP, their onboarding experience, and how they hope to develop throughout the year 
• Create Development/Engagement Opportunities that honor the diverse community of AmeriCorps Volunteers and are aimed to support AmeriCorps Volunteers in their professional journey and increase engagement amongst AmeriCorps Volunteers locally & nationally
• Advise and help create a Life After AmeriCorps strategy to increase AmeriCorps Volunteers engagement and satisfaction with the program - including building a pathway from service to employment
• Help build culture of appreciation and gratitude for AmeriCorps Volunteers
• Cultivate an AmeriCorps Volunteers mentor program that includes internal and external stakeholders.
• Develop AC-specific staff training for staff who manage AmeriCorps Volunteers, with emphasis on compliant volunteer management, documentation, conflict resolution and escalation in partnership with HR.
• Create sustainable tracking methods to determine success for AmeriCorps Volunteers experience and regularly share wins and challenges with organizational leadership
• Root work and goals in AmeriCorps Volunteer experience survey results and feedback
• In partnership with the national AC Team, expand upon current AC experience offerings, including the national All-AC calls, AmeriCorps Leadership Committee, AmeriCorps Newsletter, and AmeriCorps Mentorship program
• Lead the “Leaders In Training (LIT)” course for Reading Partners AmeriCorps Seniors.
• Assess current local initiatives, and help create a scalable coaching strategy that centers the AmeriCorps Volunteers experience and supports regions in developing impactful AmeriCorps Volunteers, advise on 1:1 structure, pillars of AmeriCorps Volunteers management & evaluation, etc. - creating a streamlined process for best practice sharing.
• Build a dynamic AC service launch and AC graduation for AmeriCorps Volunteers.

Alumni engagement and partnerships

• Enhance and expand the Reading Partners Alumni program
• Create baseline data to determine Alumni pathways after service.
• Drive Alumni engagement strategy and train regional leaders on strategy implementation.
• Identify and secure partnerships with universities, faith-based, peer service, community-based organizations, and other organizations for alumni networking.
• Manage and expand the Alumni Advisory Committee, a group of RPAC alums who support alumni engagement efforts both regionally and nationally.
• Create systems and tools to support the ongoing engagement of alumni through social media, events, etc.
• Partner with internal stakeholders to establish clear alumni participation and mutually beneficial pathways for success 

People management and HR-aligned responsibilities

• Lead and coach 2 ACPMs in their programmatic management and regional support relative to grant requirements
• Lead ACPMs to identify policy and process improvement opportunities and collaborate with other departments for best advice practices to optimize/improve AmeriCorps Volunteers experience--serve as lead drafter on policy/process improvements affecting AmeriCorps volunteers.
• Be an expert on policies impacting AmeriCorps Volunteers(federal, state, and organizationally) and thought partner with ACPMs to support members and regions
• Lead elevated AmeriCorps Volunteers grievances and investigations on behalf of the organization, in close partnership with HR, ensuring issues are handled promptly, fairly, and in alignment with policy and AmeriCorps regulations.

Other duties as assigned.

• During peak AmeriCorps enrollment and offboarding periods, support the national AC team to ensure successful and compliant on/off-boarding of AmeriCorps Volunteers
• Be a voice for AmeriCorps Volunteers experience throughout the organization
• Lead the AC experience survey creation and analysis, and translate findings into clear recommendations and action plans.

Drive for Results

• Demonstrated aptitude for creating and completing projects quickly and accurately inline with all stated deadlines. Strong ability to prioritize, streamline, and design scalable systems. High degree of comfort and hunger in seeking out continual improvement for all systems, processes, and approach. Personal leadership and accountability - able to hold yourself accountable first and foremost.

Relationship Development & Collaboration: 

• Ability to cultivate and leverage strong relationships remotely. Proven track record in providing great client service experiences, solving problems, and communicating effectively with all internal and external stakeholders. Develop close partnerships with all members of the AC team, Development Team, HR Operations team, Talent & Equity team, and regional stakeholders to provide top tier service for Reading Partners AC Members.

Communication:

• Strong aptitude for effective communication remotely with internal and external partnerships. Ability to set up successful systems for communication and messaging, tailoring it to various audiences. High competency with written communication, including drafting policies, guidance, and sensitive communicates related to volunteer relations.

Project Management: 

• Strong skill set in effectively leading an initiative with many stakeholders to fruition in a timely manner. Ability to motivate people with competing priorities toward a goal. Ability to take personal initiative and execute on key priorities.

Organization

• A passion for details, collaboration, and working with others and independently to problem solve. Ability to execute details quickly and to communicate effectively to a wide group of stakeholders. Professional organization and prioritization skills - can take a list of tasks and get them done.

Approach

• Maintains a sense of calm during peak periods. Ability to rally others to achieve organizational goals. Strong ability to assess and address sensitive situations, including AmeriCorps volunteer concerns, conflicts, and grievances. A sense of humor. A desire to achieve constant improvement in all you do. A strong leader in cultivating a team environment.

 What we offer:

Reading Partners’ compensation and benefits programs are designed to attract, motivate, engage, and retain top talent to propel our mission forward. 

This is a full-time, exempt, and salaried position. The pay range for this position is $88,426 - $98,829 per year and is contingent on geographic location. After applying, candidates who move forward in the hiring process are provided with the salary for their geographical location. We aim to set salaries based on objective, external, high-quality market data. Our salaries are adjusted for candidates in different geographic regions. We do our very best to ensure that we’re bringing our best offer - therefore we do not engage in salary negotiations.

Our benefits:  We offer a comprehensive benefits program intentionally crafted to support employees and their families with physical, mental, and financial health:

• Health & Insurance Benefits: Medical, dental, and vision insurance with substantial employer contributions toward both employee and family premiums; life and disability insurance at no cost to employees; and a free Employee Assistance Program (EAP).
• Pre-Tax Medical Support: Significant pre-tax employer funding to help offset employees’ out-of-pocket medical expenses, including providing first dollar coverage for some plan options.
• Mental Health Support: Spring Health for easy access to therapy, coaching, and wellness resources, including six sessions provided at no cost to employees.
• Inclusive Health Support: Carrot for guidance and support related to hormonal health, fertility, family-building, and gender-affirming services.
• Retirement Benefits: 403(b) retirement plan with immediate eligibility to participate and to receive employer matching contributions.
• Paid Time Off: Flexible Paid Time Off (Unlimited PTO) and Paid Parental Leave for up to 8 weeks for birth and non-birth parents.
• Holidays & Office Closures: 14 paid holidays annually, plus one week of office closure in early July and two weeks in late December.
• Culture & Growth: A dynamic, mission-driven culture with a strong commitment to employee development and career growth

The other things you need to know:

• Travel: This position is remote in the US. Some travel to regional locations may be needed, up to 10%

If you’re interested in joining our Reading Partners team, please submit the following application materials to our online job posting:

• A cover letter describing your interest in Reading Partners and how your past experience has prepared you for this role, including your desire to support and enhance the AmeriCorps experience. Resume

 Reading Partners is an Equal Opportunity Employer

You’ll be successful in this role if you:

• 3+ years of experience developing strategy, managing projects and/or leading marketing and communications work with a track record of success in these areas; must have 3+ years of experience directly managing staff.
• Are an AmeriCorps alumni or have a high degree of familiarity with the AmeriCorps program.
• Have demonstrated experience in volunteer or employee relations work such as performance management, conflict resolution, or grievance or complaint handling in partnership with HR or a similar function.
• Have a strong commitment to service and support of all teammates and stakeholders
• Have a proven track record of success with data-driven decision-making related to creating and implementing organizational initiatives.
• Display strong interpersonal and communications skills.
• Are interested in working at an organization amidst great growth and change.
• Demonstrate a commitment to fostering an inclusive and collaborative work environment.
• Display a deep belief in our mission and root your work in our core values.
• Ability to prove eligibility to work legally in the U.S. and that you are at least 18 years of age.

Bonus Points if you:

• Have 2+ years of managing high-performing team members.

• Have experience with AmeriCorps grants and understanding of federal policies.
• Have experience on a national team supporting multiple sites and their needs.
• Have experience in the areas of HR compliance and/or reasonable accommodations.