Five9 is seeking a Senior Software Engineer to rapidly modernize our internal platform tooling and drive full-stack engineering maturity. This is primarily a hands-on developer role - you will own the transformation of existing internal tools to be 12-factor compliant, building polished front-end interfaces alongside robust back-end services, and embedding world-class telemetry (Grafana, Prometheus, Loki) throughout the platform.ย
You will also provide architectural direction for software supporting our Infrastructure-as-a-Service (IaaS) platforms, orchestration systems, and platform engineering initiatives. You will champion modern 12-factor application design, transition legacy pipelines into Kubernetes-native GitOps workflows, and mentor mid-tier developers - all while keeping shipping velocity high.ย
This is a private cloud/on-premise infrastructure position. We build and manage our own bare-metal and virtualized data center footprint. Do not apply if your experience is exclusively in public cloud environments (AWS, GCP, or Azure). Candidates must have hands-on, practical experience with physical/on-premise hardware orchestration, hypervisors, and managing Kubernetes on bare-metal/private-cloud layers.ย
Key Responsibilitiesย
CI/CD & GitOps Transformationย
- Lead the refactoring of existing deployment pipelines to be fully Kubernetes-native.ย
- Define and implement disciplined software release cycles using GitLab CI/CD and ArgoCD for GitOps-driven deployments.ย
- Establish automated testing gates (unit, integration, contract) as hard requirements in the pipeline.ย
Technical Leadership & Mentorshipย
- Mentor mid-tier developers, establish coding standards, enforce peer reviews, and reduce technical debt.ย
- Improve engineering maturity across the team - instill a culture of instrumentation-first development where observability is never an afterthought.ย
- Maintain and overhaul technical documentation; make it easy for new engineers to onboard and contribute.ย
Infrastructure as Code (IaC)ย
- Drive enterprise-grade infrastructure automation and orchestration using Ansible, AWX, and Terraform.ย
- Oversee the secure and highly available architecture of core lifecycle services such as Harbor and GitLab.ย
Required Qualifications
- 8+ years of software engineering with proven technical leadership and architectural design experience.ย
- Full-Stack Development: Strong front-end skills (React or Vue) alongside deep back-end experience - you are comfortable owning the full request lifecycle from UI click to database.ย
- Observability Expertise: Deep, hands-on expertise with Grafana, Prometheus, and Loki - not just deploying them, but designing dashboards, writing PromQL/LogQL, building exporters, and enforcing instrumentation standards across a team.ย
- 12-Factor Mastery: Demonstrated experience auditing and refactoring real applications to be 12-factor compliant in a production environment.ย
- Programming: Deep expertise in Python and Go (Golang) for building distributed systems and enterprise APIs.ย
- Kubernetes Certification: CKA or CKAD strictly required (CNCF). Hands-on experience with on-premise clusters, preferably Rancher.ย
- Cloud & Infrastructure: Strong experience with OpenStack, private cloud environments, and foundational infrastructure networking.ย
- Automation & Tooling: Extensive experience with Ansible, AWX/Tower, Harbor, and GitLab.ย
- Modern Delivery: Proven expertise in SDLC practices, code refactoring, automated testing, and GitOps (ArgoCD).ย
Preferred Qualificationsย
- Experience designing and shipping internal developer portals or operational tooling used by platform and SRE teams.ย
- Hands-on experience with distributed tracing (Jaeger, Tempo, or OpenTelemetry) to complement the Grafana/Prometheus/Loki stack.ย
- Deep practical experience implementing SRE principles at large-scale enterprise.ย
- Familiarity with Bare Metal as a Service (BMaaS) provisioning and integration.ย
- Experience navigating ITIL change management processes within highly automated CI/CD frameworks.ย
- Experience establishing engineering standards and driving a culture of accountability and continuous improvement.ย