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Remote Rater Jobs in Oklahoma (NOW HIRING)

pregis

Technical Support Specialist

Tulsa, OK · Remote

Remote Technical Recovery * * Execute remote troubleshooting using HMI data, alarms, error logs ... First Contact Fix Rate * Truck Roll Avoidance * Missed Calls and After Hours Call Handling ...

GIA Legacy Planning

Flexible work schedule (remote position) * Comprehensive training and mentorship programs * Access to top-rated insurance carriers and products * Opportunities for career growth and leadership ...

GIA Legacy Planning

Flexible work schedule (remote position) * Comprehensive training and mentorship programs * Access to top-rated insurance carriers and products * Opportunities for career growth and leadership ...

GIA Legacy Planning

Flexible work schedule (remote position) * Comprehensive training and mentorship programs * Access to top-rated insurance carriers and products * Opportunities for career growth and leadership ...

GIA Legacy Planning

Flexible work schedule (remote position) * Comprehensive training and mentorship programs * Access to top-rated insurance carriers and products * Opportunities for career growth and leadership ...

GIA Legacy Planning

Flexible work schedule (remote position) * Comprehensive training and mentorship programs * Access to top-rated insurance carriers and products * Opportunities for career growth and leadership ...

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$76.2K

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How much do remote rater jobs pay per year?

As of Jun 24, 2026, the average yearly pay for remote rater in Oklahoma is $76,175.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,900.00 and $84,500.00 per year, depending on experience, location, and employer.

What is a Remote Rater job?

A Remote Rater is responsible for evaluating and providing feedback on various types of content, such as search engine results, ads, maps, or social media posts. They follow specific guidelines to assess relevance, accuracy, and quality, helping improve algorithms and user experiences. This role is typically freelance or part-time, allowing individuals to work from home with a flexible schedule. No specialized degree is usually required, but strong analytical skills and attention to detail are essential.

What are the key skills and qualifications needed to thrive in the Remote Rater position, and why are they important?

To thrive as a Remote Rater, you need strong analytical skills, attention to detail, and proficiency in written communication, often supported by a high school diploma or relevant college coursework. Familiarity with online evaluation platforms, basic office software, and sometimes custom rating tools is typically required. Excellent time management, self-motivation, and the ability to follow detailed guidelines make candidates stand out in this autonomous position. These skills ensure accurate, consistent assessments and enable Remote Raters to meet quality standards in a self-directed, digital work environment.

What does a typical workday look like for a Remote Rater, and how is work assigned and monitored?

As a Remote Rater, your workday usually consists of evaluating and scoring tasks or content online, following specific guidelines provided by your employer or client. Assignments are typically distributed through an online platform, and you may have daily or weekly targets to meet in terms of volume and accuracy. Your performance is monitored through regular quality checks, feedback from supervisors, and periodic reviews to ensure alignment with project standards. While most Remote Raters work independently, there may be opportunities to connect with team leads or peers for training or support. This structure offers flexibility in scheduling while maintaining a strong focus on accuracy and consistency.

What are the most commonly searched types of Rater jobs in Oklahoma? The most popular types of Rater jobs in Oklahoma are:
What are popular job titles related to Remote Rater jobs in Oklahoma? For Remote Rater jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching Remote Rater jobs in Oklahoma look for? The top searched job categories for Remote Rater jobs in Oklahoma are:
What cities in Oklahoma are hiring for Remote Rater jobs? Cities in Oklahoma with the most Remote Rater job openings:
Remote Rater jobs near you
Technical Support Specialist

Technical Support Specialist

pregis

Tulsa, OK • Remote

Other

Posted 9 days ago

Pregis rating

6.8

Company rating: 6.8 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

76th of 110 rated packaging manufacturers

Job description

Job Title:     Technical Support Specialist   

Summary of Job

The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to protect uptime and minimize unnecessary field service dispatches. This role serves as the Technical Support Operations Center (TSOC) frontline support; using structured workflows, FSM tools, telemetry, and remote diagnostics to restore operation and avoid truck rolls. Provide accurate information to ensure seamless handoff and operational excellence when escalation to Field Technical service is required.

Essential Functions and Responsibilities

  • Technical Intake & Triage
    • Serve as the first technical point of contact for inbound customer support requests.
    • Perform structured intake to identify machine state, fault conditions, safety concerns, and production impact.
    • Prioritize tickets based on uptime risk, SLA requirements, and customer impact.
    • Determine whether issues can be resolved remotely or require escalation to onsite Field Technical Solutions.
  • Remote Technical Recovery
    • Execute remote troubleshooting using HMI data, alarms, error logs, telemetry, and customerprovided observations.
    • Guide customers through safe corrective actions to restore operation whenever possible.
    • Resolve issues remotely to avoid unnecessary truck rolls while maintaining safety and quality standards.
    • Escalate complex or unresolved issues with complete technical context and documented findings.
  • Field Service Coordination
    • Initiate Work Orders and support field service scheduling when onsite response is required.
    • Ensure accurate problem descriptions, parts identification, and job scope are provided to field technicians.
    • Support travel time optimization and technician utilization through clean, complete case data.
    • Collaborate with Field Technical Solutions to support First Visit Fix Rate objectives.
  • Ticket Documentation & Data Quality
    • Document all tickets accurately and consistently in C4C and Field Service Management systems.
    • Capture failure modes, corrective actions, resolution outcomes, and repeat issue indicators.
    • Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics.
    • Identify recurring issues and communicate trends to Operations, Engineering, and Product teams.

Key Performance Indicators

  • Technical Support Average Response Time
  • First Contact Fix Rate
  • Truck Roll Avoidance
  • Missed Calls and After Hours Call Handling

Education and Experience

Required:

  • 3+ years of experience in technical support, field service support, or equipment troubleshooting.
  • Handson experience supporting electromechanical or automated equipment.
  • Ability to troubleshoot systems using logical, structured diagnostic approaches.

Preferred:

  • Experience supporting capital equipment, automation, or packaging machinery.
  • Remote technical support background.
  • Familiarity with PLCs, HMIs, sensors, pneumatics, and industrial communication networks.

Job Requirements

Required

  • Strong technical troubleshooting and customer communication skills.
  • Ability to perform calmly and effectively in highpressure downtime situations.
  • High attention to detail in documentation and system updates.
  • Proficiency with Field Service Management platforms and digital workflows.

Preferred

  • Experience with telemetry, remote monitoring, or automated reporting tools.
  • Understanding of service KPIs such as FCFR, MTTR, and SLA compliance.
  • Crossfunctional collaboration experience with Field Service, Engineering, and Operations teams.
  • Experience with Customer Resource Management (CRM) tool. – i.e. C4C, Salesforce


Competency

  • Customer Focus
  • Operational Discipline
  • Data Accuracy
  • CrossFunctional Collaboration
  • Communication Clarity
  • Problem Solving
  • Ownership & Accountability

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What Pregis employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Pregis

Sourced by ZipRecruiter

Industry

Plastics packaging film and sheet (including laminated) manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Deerfield, IL, US

Year founded

2005

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