Reason: Replacement
Department: PAYER SVC OPAYER - DPC
Job Category: Customer Advocacy
Job Title: Customer Service Representative
Duties: Incumbent will be a member of the Payer Solutions Operations customer service team; responsible for responding to customers and providers related to products we service. Candidate will be responsible for maintaining call center statistics including Average Speed of Answer, After Call Work and Schedule Adherence. Incumbent will handle precertification calls from HealthCare Professionals and Third Party Administrator clients as well as assist customers with provider verification.
Skills:
2+ years experience in service operations environment, preferably call center environment.
Knowledge of Medical Coding and Billing.
Articulate, service oriented and accurate documentation process skills.
Analytical, attention to detail and quality oriented.
Strong organizational and time management skills.
Strong written and verbal communication skills.
Knowledge of MS applications.
Problem solving skills.
Ability to manage multiple tasks and work under pressure in a fast paced environment.
40 WPM
4 Non-Negotiable Skills:
- Time Management
- Great communication skills (verbal & written)
- Detail orientated
- Fast paced
Keywords:
Education: High school diploma or higher
Skills and Experience:
Required Skills:
SERVICE OPERATIONS
CALL CENTER OPERATIONS
MEDICAL CODING
MEDICAL BILLING
DOCUMENTATION PROCESS
ANALYTICAL SKILLS
ATTENTION TO DETAIL
ORGANIZATIONAL SKILLS
Additional Skills:
TIME MANAGEMENT
WRITTEN COMMUNICATION
VERBAL COMMUNICATION
MICROSOFT APPLICATIONS
PROBLEM SOLVING
TASK MANAGEMENT
TYPING SPEED (40 WPM)
Languages:
English
Read
Write
Speak
Minimum Degree Required: Completed High School (Diploma or GED)
Patents: No
Publications: No
Veteran Status: No
# of Positions: 1
Schedule:
Start Date: 05/26/2026
Estimated End Date: 07/31/2026
Hours Per Week: 40.00
Hours Per Day: 8.00
Interview Notes: Monday - Friday 8am - 4:30pm (CST) Schedule may change after 6 months (CA not included)
Training Schedule will be the same
100% Remote
Financials:
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."