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Remote Quantum Fiber Customer Service Jobs in Bothell, WA

IonQ

Manager, Global Network Operations

Bothell, WA · On-site +1

$95K - $127K/yr

... helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x ... Our quantum computing services are available through all major cloud providers, while we also meet ...

IonQ

Staff Client Engineer

Bothell, WA · On-site +1

... helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x ... Our quantum computing services are available through all major cloud providers, while we also meet ...

AO Globe Life

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Remote Customer Sales Representative - No Experience Needed

Seattle, WA · Remote

$60K - $80K/yr

Remote Customer Sales Representative - No Experience Needed Remote | Full-Time | U.S. and Canada ... Applying feedback to improve communication and client-service skills What You'll Receive The ...

Nexora Talent

Remote Client Experience Specialist

Seattle, WA · Remote

$19.25 - $25.50/hr

Previous experience in customer service, hospitality, sales, coordination, or travel is a plus but ... Remote Schedule: Flexible / Part-Time Industry: Travel amp; Hospitality Experience Level ...

New

Ziply Fiber

Director, Cyber Security

Kirkland, WA · Remote

$165K - $200K/yr

This is a remote position. Position Title: Director, Cyber Security Base Salary: $165,000 to $200 ... Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the ...

AppViewX

Solution Architect- Presales (US West)

Seattle, WA · Remote

$71.75 - $94.50/hr

Western United States (CA / WA / CO preferred) - Remote-first with significant regional travel ... Customer and Partner Advisory * Serve as a credible field advisor on post-quantum cryptographic ...

Globe Life Insurance

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Entry Level Customer Sales Representative (100% Remote)

Seattle, WA · Remote

$60K - $80K/yr

... in customer service, hospitality, retail, education, administration, recruiting, call centers ... If the idea of starting a remote career, learning a new skill set, and working directly with ...

Globe Life Insurance

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Entry Level Customer Sales Representative (100% Remote)

Seattle, WA · Remote

$60K - $80K/yr

... in customer service, hospitality, retail, education, administration, recruiting, call centers ... If the idea of starting a remote career, learning a new skill set, and working directly with ...

Globe Life Insurance

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Entry Level Customer Sales Representative (100% Remote)

Seattle, WA · Remote

$60K - $80K/yr

... in customer service, hospitality, retail, education, administration, recruiting, call centers ... If the idea of starting a remote career, learning a new skill set, and working directly with ...

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Remote Quantum Fiber Customer Service information

See Bothell, WA salary details

$11

$21

$30

How much do remote quantum fiber customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote quantum fiber customer service in Bothell, WA is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.37 per hour, depending on experience, location, and employer.

What is a Remote Quantum Fiber Customer Service representative?

A Remote Quantum Fiber Customer Service representative is a professional who assists customers with inquiries, troubleshooting, and support related to Quantum Fiber internet services, all while working from a remote location. Their responsibilities typically include answering customer calls or chats, resolving billing or technical issues, and providing information about Quantum Fiber products and services. They use digital tools and communication platforms to ensure customers receive timely, helpful assistance without visiting a physical office.

What are the key skills and qualifications needed to thrive as a Remote Quantum Fiber Customer Service representative?

To thrive as a Remote Quantum Fiber Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic troubleshooting tools is typically required. Patience, active listening, and empathy are crucial soft skills for effectively handling customer inquiries and resolving issues remotely. These skills ensure efficient service delivery, high customer satisfaction, and effective resolution of technical or account-related problems.

What are some common challenges faced by Remote Quantum Fiber Customer Service representatives, and how can they be managed effectively?

Remote Quantum Fiber Customer Service representatives often face challenges such as troubleshooting technical issues without being physically present, managing high call volumes, and adapting to rapidly changing product updates. To manage these effectively, representatives rely on comprehensive training, robust knowledge bases, and clear communication tools to guide customers step-by-step. Staying proactive with ongoing learning and collaborating closely with technical support teams also helps ensure that customer inquiries are resolved efficiently and accurately, even from a remote setting.

What is the difference between Remote Quantum Fiber Customer Service vs Remote Quantum Fiber Technical Support?

AspectRemote Quantum Fiber Customer ServiceRemote Quantum Fiber Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge of networking and fiber optics
Work EnvironmentCustomer service centers or remote from homeRemote technical troubleshooting environment
Employer & Industry UsageTelecommunications providers, customer support teamsTechnical support teams within telecom companies
Common Search & ComparisonFocuses on customer interactions and service inquiriesFocuses on resolving technical issues and network troubleshooting

Remote Quantum Fiber Customer Service primarily handles customer inquiries, billing, and service requests, while Remote Quantum Fiber Technical Support focuses on diagnosing and resolving technical network issues. Both roles are essential in the telecommunications industry but differ in their technical requirements and daily tasks.

How to get hired for remote quantum fiber customer service?

To get hired for a remote quantum fiber customer service role, candidates should have strong communication skills, technical knowledge of fiber internet services, and experience with customer support tools. A high school diploma or equivalent is typically required, and familiarity with remote work platforms can be beneficial. Applying through the company's careers page and demonstrating problem-solving abilities can improve chances of hiring.

What job categories do people searching Remote Quantum Fiber Customer Service jobs in Bothell, WA look for?

The top searched job categories for Remote Quantum Fiber Customer Service jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Remote Quantum Fiber Customer Service jobs?

Cities near Bothell, WA with the most Remote Quantum Fiber Customer Service job openings:

Remote Quantum Fiber Customer Service jobs near you

Senior Manager, Billing & Payment Platforms

Ziply Fiber

Kirkland, WA • Remote

$125K - $183K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Ziply Fiber rating

6.3

Company rating: 6.3 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

80th of 101 rated telecommunications companies

Job description

This is a remote position.

Position Title: Senior Manager, Billing & Payment Platforms

 

Base Salary: $125,000 to $183,000 annually DOE

Bonus: Target annual bonus

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

 

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. 

 

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.  

 

Our Company Values: 

 

  • Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. 
  • Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 
  • Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.  
  • Earning Your Trust: We build trust through clear, honest, human communication. 

 

Job Summary

The Senior Manager - Billing and Payment Solutions provides end-to-end leadership for billing and payment platforms across a multi-system environment (DPI, GTV, and legacy). This role is accountable for platform integrity (rating, invoicing, payments, and posting), operational stability, and a forward-looking, AI-first modernization roadmap that reduces manual interventions, eliminates revenue leakage, and improves customer trust through automated, scalable architecture.

 

Essential Duties and Responsibilities: 

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

 

Platform Stability & Availability (End-to-End)

·        Own end-to-end billing platform stability and availability across residential, small business (SMB), commercial, enterprise, and wholesale services.

 

Billing Execution Accuracy & Controls (Rating → Invoice → Bill Delivery)

·        Ensure accurate rating, invoicing, bill generation, and bill delivery across DPI, GTV, and legacy systems; define controls that prevent missing/incorrect bills.

 

Order-to-Bill & Billing Data Integrity (Triggers, Mapping, Tech Debt)

·        Own order-to-bill and service-to-bill trigger integrity; partner with Product and Engineering to ensure service activation/changes are reflected correctly in billing.

·        Drive billing data integrity (account alignment, service mapping, migration/coexistence correctness) and reduce technical debt created by manual corrections.

 

Payments Processing, Exceptions & Customer Experience

·        Own payment processing integrations (credit card, ACH, autopay) and vendor relationships; ensure reliable authorization, settlement, posting, and customer experience.

·        Monitor and reduce payment failures/rejections through instrumentation, root-cause analysis, vendor escalation, and remediation plans.

·        Oversee payment exceptions including refunds, chargebacks, closed-account limitations, and manual corrections; ensure reconciliation and downstream financial accuracy.

 

Compliance, Incident Leadership & Modernization/Governance

·        <

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