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Remote Quantum Fiber Customer Service Jobs in Aurora, IL

eTeam

Customer Service - HR Service Center

Schaumburg, IL · Remote

$15.75 - $21.50/hr

Remote Duration: 3+ Months The HR Service Center is hiring one contingent resource to be the first point of contact for HR-related inquiries from employees, retirees, and stakeholders. This position ...

Globe Life

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Remote Customer Support

Chicago, IL · Remote

$60K - $80K/yr

Job Overview We are seeking a dedicated and enthusiastic Remote Customer Support to join our team ... Provide exceptional customer service to build and maintain long-term client relationships. What ...

Globe Life Insurance

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Entry Level Customer Sales Representative - Remote

Aurora, IL · Remote

$60K - $80K/yr

Continue building communication, customer service, and leadership skills What We're Looking For ... Remote work flexibility * Commission-based compensation with uncapped earning potential

Globe Life Insurance

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Entry Level Customer Sales Representative - Remote

Aurora, IL · Remote

$60K - $80K/yr

Continue building communication, customer service, and leadership skills What We're Looking For ... Remote work flexibility * Commission-based compensation with uncapped earning potential

Globe Life Insurance

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Entry Level Customer Sales Representative - Remote

Joliet, IL · Remote

$60K - $80K/yr

Continue building communication, customer service, and leadership skills What We're Looking For ... Remote work flexibility * Commission-based compensation with uncapped earning potential

Globe Life Insurance

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Entry Level Customer Sales Representative - Remote

Aurora, IL · Remote

$60K - $80K/yr

Continue building communication, customer service, and leadership skills What We're Looking For ... Remote work flexibility * Commission-based compensation with uncapped earning potential

Globe Life Insurance

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Entry Level Customer Sales Representative - Remote

Joliet, IL · Remote

$60K - $80K/yr

Continue building communication, customer service, and leadership skills What We're Looking For ... Remote work flexibility * Commission-based compensation with uncapped earning potential

Globe Life Insurance

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Entry Level Customer Sales Representative - Remote

Joliet, IL · Remote

$60K - $80K/yr

Continue building communication, customer service, and leadership skills What We're Looking For ... Remote work flexibility * Commission-based compensation with uncapped earning potential

AO Globe Life

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Remote Entry-Level Customer Sales Representative

Chicago, IL · Remote

$60K - $80K/yr

Remote Entry-Level Customer Sales Representative Remote (U.S. & Canada) | Full-Time | Flexible ... Explain products and services in a clear, professional, and friendly manner * Help clients choose ...

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Remote Quantum Fiber Customer Service information

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How much do remote quantum fiber customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote quantum fiber customer service in Aurora, IL is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Quantum Fiber Customer Service Representative, and why are they important?

To thrive as a Remote Quantum Fiber Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic troubleshooting tools is typically required. Patience, active listening, and empathy are crucial soft skills for effectively handling customer inquiries and resolving issues remotely. These skills ensure efficient service delivery, high customer satisfaction, and effective resolution of technical or account-related problems.

What are some common challenges faced by Remote Quantum Fiber Customer Service representatives, and how can they be managed effectively?

Remote Quantum Fiber Customer Service representatives often face challenges such as troubleshooting technical issues without being physically present, managing high call volumes, and adapting to rapidly changing product updates. To manage these effectively, representatives rely on comprehensive training, robust knowledge bases, and clear communication tools to guide customers step-by-step. Staying proactive with ongoing learning and collaborating closely with technical support teams also helps ensure that customer inquiries are resolved efficiently and accurately, even from a remote setting.

What is a Remote Quantum Fiber Customer Service representative?

A Remote Quantum Fiber Customer Service representative is a professional who assists customers with inquiries, troubleshooting, and support related to Quantum Fiber internet services, all while working from a remote location. Their responsibilities typically include answering customer calls or chats, resolving billing or technical issues, and providing information about Quantum Fiber products and services. They use digital tools and communication platforms to ensure customers receive timely, helpful assistance without visiting a physical office.

What is the difference between Remote Quantum Fiber Customer Service vs Remote Quantum Fiber Technical Support?

AspectRemote Quantum Fiber Customer ServiceRemote Quantum Fiber Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge of networking and fiber optics
Work EnvironmentCustomer service centers or remote from homeRemote technical troubleshooting environment
Employer & Industry UsageTelecommunications providers, customer support teamsTechnical support teams within telecom companies
Common Search & ComparisonFocuses on customer interactions and service inquiriesFocuses on resolving technical issues and network troubleshooting

Remote Quantum Fiber Customer Service primarily handles customer inquiries, billing, and service requests, while Remote Quantum Fiber Technical Support focuses on diagnosing and resolving technical network issues. Both roles are essential in the telecommunications industry but differ in their technical requirements and daily tasks.

What are popular job titles related to Remote Quantum Fiber Customer Service jobs in Aurora, IL? For Remote Quantum Fiber Customer Service jobs in Aurora, IL, the most frequently searched job titles are:
What job categories do people searching Remote Quantum Fiber Customer Service jobs in Aurora, IL look for? The top searched job categories for Remote Quantum Fiber Customer Service jobs in Aurora, IL are:
What cities near Aurora, IL are hiring for Remote Quantum Fiber Customer Service jobs? Cities near Aurora, IL with the most Remote Quantum Fiber Customer Service job openings:
Remote Quantum Fiber Customer Service jobs near you

Customer Service Support Specialist

Vitality Global

Chicago, IL • On-site, Remote

$39.52K - $47.48K/yr

Other

Posted 18 days ago

Job description

Customer Service Support Specialist

We are looking for a Customer Service Support Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions sent verbally and electronically.

Areas of responsibility may include but not limited to:

  • Manage escalated inquiries from customer care and administration agents
  • Ensure rapid response and resolution of escalated inquiries are achieved
  • Maintain and continue to develop knowledge of The Vitality Group's program, and identify areas to improve to help better our members experience
  • Receive inbound calls directly from members in a backup capacity to the call center
  • Manage the escalated service concerns received from brokers, employer contacts or account managers and responds to those contacts regarding their escalated concerns
  • Communicate verbally and/or in writing to both internal and external clients. Key components of effective communication will include: understanding your audience including how much detail they will or will not need; communicating at the appropriate level to include proper positioning of information being presented and understanding the impact of the information you are sharing
  • Anticipate and prepare (in advance if possible) for the next questions the audience (client, broker, internal or other external contact) will ask
  • Submit requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure
  • Track, analyze and report on improvements of certain processes to avoid potential service issues by devising resolutions to correct these processes: such as timely member adds, following up on escalated claims issues
  • Communicate within operations issues and or concerns that may arise, this includes loading tickets to ensure system related issues are addressed
  • Educate clients on the program as well as navigation of the website
  • Capture events submitted manually and electronically
  • Attend and or present at client events which may include travel
  • Create a "we care" atmosphere
  • Other duties as assigned

PAY RANGE = $39,520-$47,480

Salary varies based on work location (remote or hybrid), existing salary, experience, and relevant skills and qualifications.

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