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Remote Quantum Fiber Customer Service Jobs in Aurora, IL

ForgeFit

Remote Customer Service Specialist

Chicago, IL · On-site +1

$17.50 - $23.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

HMG Careers

Remote Customer Service and Sales

Joliet, IL · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Joliet, IL · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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How much do remote quantum fiber customer service jobs pay per hour?

As of May 27, 2026, the average hourly pay for remote quantum fiber customer service in Aurora, IL is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Quantum Fiber Customer Service Representative, and why are they important?

To thrive as a Remote Quantum Fiber Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic troubleshooting tools is typically required. Patience, active listening, and empathy are crucial soft skills for effectively handling customer inquiries and resolving issues remotely. These skills ensure efficient service delivery, high customer satisfaction, and effective resolution of technical or account-related problems.

What are some common challenges faced by Remote Quantum Fiber Customer Service representatives, and how can they be managed effectively?

Remote Quantum Fiber Customer Service representatives often face challenges such as troubleshooting technical issues without being physically present, managing high call volumes, and adapting to rapidly changing product updates. To manage these effectively, representatives rely on comprehensive training, robust knowledge bases, and clear communication tools to guide customers step-by-step. Staying proactive with ongoing learning and collaborating closely with technical support teams also helps ensure that customer inquiries are resolved efficiently and accurately, even from a remote setting.

What is a Remote Quantum Fiber Customer Service representative?

A Remote Quantum Fiber Customer Service representative is a professional who assists customers with inquiries, troubleshooting, and support related to Quantum Fiber internet services, all while working from a remote location. Their responsibilities typically include answering customer calls or chats, resolving billing or technical issues, and providing information about Quantum Fiber products and services. They use digital tools and communication platforms to ensure customers receive timely, helpful assistance without visiting a physical office.

What is the difference between Remote Quantum Fiber Customer Service vs Remote Quantum Fiber Technical Support?

AspectRemote Quantum Fiber Customer ServiceRemote Quantum Fiber Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge of networking and fiber optics
Work EnvironmentCustomer service centers or remote from homeRemote technical troubleshooting environment
Employer & Industry UsageTelecommunications providers, customer support teamsTechnical support teams within telecom companies
Common Search & ComparisonFocuses on customer interactions and service inquiriesFocuses on resolving technical issues and network troubleshooting

Remote Quantum Fiber Customer Service primarily handles customer inquiries, billing, and service requests, while Remote Quantum Fiber Technical Support focuses on diagnosing and resolving technical network issues. Both roles are essential in the telecommunications industry but differ in their technical requirements and daily tasks.

What are popular job titles related to Remote Quantum Fiber Customer Service jobs in Aurora, IL? For Remote Quantum Fiber Customer Service jobs in Aurora, IL, the most frequently searched job titles are:
What job categories do people searching Remote Quantum Fiber Customer Service jobs in Aurora, IL look for? The top searched job categories for Remote Quantum Fiber Customer Service jobs in Aurora, IL are:
What cities near Aurora, IL are hiring for Remote Quantum Fiber Customer Service jobs? Cities near Aurora, IL with the most Remote Quantum Fiber Customer Service job openings:
Remote Quantum Fiber Customer Service jobs near you
Customer Service Senior Representative

Customer Service Senior Representative

Tailored Management

Chicago, IL • Remote

$21 - $26/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Customer Service Senior Representative
Pay: $21.00$26.00/hour
Location: Fully Remote (any state except, NY, CA, HI or AK)
Schedule: Must be available between 8:00 AM8:00 PM, based on the candidates local time zone. Evening, weekend, holiday, rotating shifts, and overtime may be required based on business needs.
Start Date: July 2026
Job Summary
We are seeking a Licensed Medicare Customer Service Senior Representative to support existing Healthspring Medicare customers who are interested in changing from one Healthspring Medicare plan to another. This role will primarily handle inbound calls, with occasional outbound calls, to help customers understand their current benefits, review available plan options, and connect them with the right support when needed.
This is a great opportunity for someone who has strong customer service, sales, and call center experience and is comfortable explaining Medicare products in a clear, professional, and compliant way.
Key Responsibilities
  • Handle inbound calls from current Healthspring Medicare customers who are interested in changing plans.
  • Explain existing benefits and help customers understand available Medicare product options.
  • Make outbound calls to current customers to provide education on plan options when needed.
  • Direct customers to the appropriate department when additional support is required.
  • Complete needs assessments to better understand customer questions, concerns, and goals.
  • Maintain strong knowledge of Medicare products, internal processes, and procedures.
  • Navigate multiple systems while accurately documenting customer interactions.
  • Use scripts, tools, and technology to provide accurate and compliant information.
  • Maintain a positive, professional, and customer-focused approach on every call.
  • Participate in required trainings, meetings, and team updates.
  • Maintain active license and appointment in all required Healthspring Medicare markets.
  • Follow all CMS, compliance, and company requirements.
  • Support overtime, weekend, holiday, and rotating shift needs based on business demand.
Required Qualifications
  • High School Diploma or GED required.
  • Active Health Insurance License required.
  • Must hold a current license in state of residence.
  • 12 years of sales or service experience.
  • At least 2 years of telephonic customer service, sales, or call center experience.
  • Experience working in a high-volume call center environment.
  • Strong verbal communication and active listening skills.
  • Ability to complete a needs analysis and provide accurate customer support.
  • Strong attention to detail and accurate data entry skills.
  • Ability to navigate multiple computer systems while speaking with customers.
  • Proficiency with Microsoft Outlook, Excel, Word, and Teams.
  • Strong time management, organization, and prioritization skills.
  • Ability to work independently in a remote environment.
  • Adaptable, flexible, and able to manage through change.
  • Must be goal-oriented, accountable, resourceful, and self-directed.
  • Must be available to work assigned shifts, including evenings, weekends, holidays, rotating schedules, and overtime as needed.
Remote Work Requirements
  • Reliable cable broadband or fiber optic internet.
  • Minimum internet speed of 10 Mbps download and 5 Mbps upload.
  • Ability to use required technology, including laptop, camera, and desk phone.
Preferred Qualifications
  • Bachelors degree preferred.
  • Call center experience preferred during AEP (Annual Enrollment Program)
  • Experience with Medicare Advantage, Medicare Supplement, Part D, ancillary products, or the healthcare insurance industry preferred.
What Were Looking For:
The ideal candidate is professional, patient, and customer focused. This person should be able to listen closely, ask the right questions, explain plan information clearly, and provide excellent service while following all compliance requirements. Strong multitasking skills and the ability to stay organized in a fast-paced remote call center environment will be key to success in this role.
**Upon acceptance of the offer, urinalysis will be required to submit to a background check, including employment and education verifications and urinalysis drug screening**
#TMCS
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About Tailored Management

Sourced by ZipRecruiter

Tailored Management is a premier staffing firm headquartered in Columbus, Ohio, United States. The company, functioning from its official website tailoredmanagement.com, operates within the Staffing and Recruiting industry. With a business model predicated on connecting the world's most prestigious companies with top talent for each specific hiring need, Tailored Management is a recognized titan within the industry. Since its establishment, the company has consistently focused on custom-fit, business-centric solutions which make it a trusted partner for clients ranging from Fortune 500 to small, tech start-ups. The core mission of Tailored Management is to 'transform staffing into a proactive, strategic partnership that fuels growth and success.'

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbus, OH, US

Year founded

1968

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