Project Engineer - Professional Services Team
VXIT is a fast-paced, growing IT Managed Service Provider delivering technology services to small and medium businesses across many industries. We're looking for an experienced project engineer to join our Professional Services team — someone who can run complex infrastructure projects from end to end and bring real cloud depth to the table.
About the Role
This is a well-rounded project engineer role with meaningful cloud depth — not a cloud specialist, not a generalist. You should be equally comfortable replacing a server stack in a client's office as you are architecting a hybrid Azure environment. You'll lead projects, resolve hard escalations, and serve as a technical resource for the broader team on complex Microsoft Azure and infrastructure work.
Qualifications
- Minimum 6 years’ experience in a L3 Support or IT Projects role.
- You must have experience working for a Managed Service Provider.
- Proven track record leading and completing infrastructure projects including server replacements, network stack design, physical office buildouts and moves, VoIP deployments, on-premises to cloud migrations, cloud-to-cloud migrations, email security implementations, and Active Directory to Entra ID migrations.
- Strong hands-on Microsoft Azure experience including Azure VMs and storage, Azure networking, hybrid identity, Entra ID, and on-premises AD integration. Azure Virtual Desktop experience is a plus.
- Ability to scope and estimate projects accurately given business objectives.
- Strong customer service instincts — you can communicate clearly with a business owner, not just another engineer.
- Excellent communication via email, phone and in person.
- Ability to train and educate larger groups effectively, both internally and externally facing.
- Ability to build rapport with clients in all situations.
- Expert level troubleshooting and critical thinking skills.
- Positive and professional demeanor.
- Organization and the ability to manage a workload of several projects or escalations simultaneously.
- Proven ability to be an escalation point for less experienced technicians
Responsibilities
- Lead and execute infrastructure and cloud projects across server hardware, networking, Microsoft 365, and Azure environments.
- Architect and implement Azure environments when projects call for it.
- Resolve technically challenging escalations across a wide range of technologies.
- Participate in client discovery sessions and translate business needs into technical designs.
- Scope and estimate projects in collaboration with the sales and solutions team.
- Mentor and elevate other engineers on the team.
- Develop and deliver training for clients where needed.
- Maintain accurate documentation and uphold technical standards.
- Track all time for billing and team metrics via ConnectWise.
Technical Experience
- All modern Microsoft Windows Operating Systems, Workstation and Server versions.
- Apple hardware, Macs, iPhones, and OSX.
- Networking, TCP\IP and common troubleshooting commands.
- Ability to troubleshoot and support networking hardware including firewalls, switches, routers, and wireless access points from various manufacturers.
- Active Directory\Azure Active Directory
- Anti-Virus, EDR, MDR, Security Solutions and Email Security
- G Suite for Business
- Microsoft 365/Office 365
- VoIP Phone systems
- DNS
- Backup and Recovery
- Intune
- Remote Monitor and Management tools
- Professional Services Automation (PSA) – ConnectWise Manage
- Avanan, Barracuda, Proofpoint
- Security Awareness Training tools
Non-Technical Qualifications
- Communication – early and often
- Hustle – today not tomorrow
- Intention – In pace and purpose
- Empathy – Caring starts with People
- Fun\Sense of Humor – Enjoy the ride
- Punctuality
- Self-starter
- Problem solving
- Inter-personal skills, Team Player
- Ethical
- Good attitude
- Confidence
www.vxit.com