Remote Project Manager Jobs in Middleburg, FL (NOW HIRING)

Senior eDiscovery Project Manager & Team Lead
About the Company

Trustpoint.One is a leading provider of legal and eDiscovery services, offering comprehensive support across the litigation lifecycle. Our teams operate with a consultative, collaborative mindset, and we value professionals who bring innovative thinking and a commitment to quality.

Here, your expertise directly impacts client outcomes—and your contribution is recognized and rewarded.

Position Overview

Title: eDiscovery Project Manager & Team Lead

Reports To: Director of eDiscovery

Location: Remote (United States)
Employment Status: Full-Time, minimum 40 hours/week, with availability outside standard business hours as needed to support client and business demands
Travel: 0-20%

About the Role
At Trustpoint, the Senior eDiscovery Project Manager & Team Lead serves as a senior client delivery leader responsible for managing complex eDiscovery matters while also providing strategic oversight across a portfolio of clients, engagements, and project teams. This role expands beyond individual matter execution into broader ownership of client experience, service consistency, operational strategy, and continuous improvement.
 
This role is ideal for a seasoned eDiscovery professional who can operate as both a hands-on project leader and a trusted advisor to clients, internal stakeholders, and colleagues. The Senior Project Manager & Team Lead is expected to bring structure to complexity, anticipate client needs, identify risks early, and drive solutions that strengthen client satisfaction, retention, and long-term partnership.
 
While this role includes coaching and mentorship responsibilities, its primary focus is client experience leadership: ensuring Trustpoint delivers excellent service, strategic guidance, defensible workflows, and consistent outcomes across assigned clients and matters.
Key Responsibilities
Strategic Client Experience Leadership

• Oversee the delivery of an exceptional client experience across a designated portfolio of clients, matters, and engagements.
• Serve as a senior trusted advisor and escalation point for complex client concerns, service delivery challenges, workflow decisions, and strategic case needs.
• Build and maintain high-value client relationships through proactive communication, consultative guidance, responsiveness, and consistent execution.
• Partner with clients to understand legal, business, technical, and operational objectives, ensuring Trustpoint’s services are aligned to client priorities.
• Lead or support strategic client discussions, including account-level meetings, business reviews, service improvement conversations, and growth-oriented initiatives.
• Gather, interpret, and act on client feedback to improve service delivery, strengthen client satisfaction, and identify opportunities for innovation or expansion.
• Serve as a voice of the client internally, helping translate client needs, trends, and concerns into actionable operational improvements.
  Senior Project Management & Complex Matter Execution
• Manage complex eDiscovery matters as the lead Project Manager, overseeing the full lifecycle of projects from scoping and data intake through processing, review, analytics, quality control, productions, and disposition.
• Provide strategic guidance on project workflows, timelines, budgets, deliverables, risks, and resource needs.
• Develop and maintain project plans, schedules, communication plans, reporting, engagement protocols, and documentation to support efficient and defensible execution.
• Monitor project performance, deadlines, budgets, utilization, and deliverables to ensure client commitments are met.
• Anticipate risks and workflow challenges, escalating appropriately while also bringing recommended solutions forward.
• Ensure all matters are managed in accordance with Trustpoint best practices, client requirements, quality standards, and defensible eDiscovery methodologies.
• Balance direct project execution with broader portfolio oversight, ensuring both individual matters and client relationships are positioned for success.

Pod Oversight & Service Delivery Ownership

• Provide strategic oversight across assigned clients and project teams to ensure consistency, quality, and alignment with client expectations.
• Monitor active matters within the pod to identify service gaps, project risks, communication issues, workflow inefficiencies, or resource constraints.
• Act as a senior escalation resource for Project Managers and internal teams when complex issues arise.
• Review account-level information, client metrics, project trends, and service performance indicators to identify opportunities for improvement.
• Partner with leadership to ensure appropriate staffing, workload balance, and delivery support across assigned engagements.
• Promote consistency in project execution while remaining flexible to client-specific needs, preferences, and protocols.
• Strengthen pod health by driving accountability, service excellence, and proactive client communication.

Coaching, Mentorship & Knowledge Leadership

• Provide guidance to Project Managers on complex matter strategy, client communication, workflow design, escalation handling, and best practices.
• Mentor team members in developing stronger judgment, client service skills, project ownership, and strategic thinking.
• Share lessons learned, playbooks, tools, and practical guidance that improve consistency across the Project Management function.
• Identify training opportunities for individuals, assigned teams, or the broader PM group.
• Foster a culture of accountability, continuous improvement, knowledge-sharing, and client-centered execution.
  

Core Competencies
Client Experience Leadership

• Builds trusted client partnerships, drives satisfaction and retention, and serves as a strategic escalation point for complex engagements.
• Uses feedback, metrics, and business insight to continuously enhance the client experience.
  

Project Management & Strategic Delivery

• Provides strategic oversight for complex matters, ensuring quality, consistency, defensibility, and alignment with client objectives.
• Balances scope, risk, resources, timelines, and budgets across multiple engagements.
  Stakeholder Management
• Influences and aligns clients, leadership, and cross-functional teams through clear communication, consultative guidance, and relationship-driven leadership.
• Strengthens client trust through proactive service and reliable execution.

Leadership & Strategic Thinking

• Leads through expertise, sound judgment, and influence while driving innovation, best practices, and continuous improvement.
• Aligns delivery strategies with client goals and broader business objectives.
  Operational Strategy & Accountability
• Uses data, metrics, and operational insights to improve workflows, scale best practices, and drive service excellence.
• Maintains accountability for delivery quality, client outcomes, and continuous improvement initiatives.
  

Role Structure & Performance

This is a blended senior delivery and leadership role responsible for balancing direct client work with broader client experience, operational excellence, and strategic initiatives.
Success in the role requires:

• Consistent achievement of established billable utilization targets, with the ability to balance client delivery responsibilities alongside pod oversight, client leadership, and internal initiatives.
• Timely, accurate, and complete time entry in accordance with Trustpoint policies and reporting requirements.
• Effective stewardship of a portfolio of client relationships, including supporting account retention, growth opportunities, and overall client satisfaction.
• Active leadership in improving service delivery, operational efficiency, and client experience across assigned engagements.
• Strategic allocation of time and priorities to meet changing client needs, business demands, and team objectives.

Trustpoint recognizes and rewards exceptional performance. In addition to base compensation, this role is eligible to participate in the department’s incentive bonus program.

Qualifications

• 7+ years of experience in eDiscovery, litigation support, legal technology, or a related client-facing environment.
  Demonstrated success managing complex, high-volume, or strategically important eDiscovery matters.
• Proven ability to serve as a senior client contact, trusted advisor, and escalation point.
• Strong experience with Relativity/RelativityOne and other industry-standard eDiscovery platforms, workflows, and technologies.
• Deep understanding of the EDRM lifecycle, including collections, processing, review, analytics, productions, quality control, and reporting.
• Experience developing client playbooks, engagement protocols, SOPs, or process improvement documentation preferred.
• Strong business acumen with the ability to balance client needs, operational realities, financial performance, and service quality.
• Excellent written and verbal communication skills, including the ability to lead strategic client conversations and executive-level discussions.
• Demonstrated ability to coach or mentor other project professionals.
• Strong organizational skills, situational awareness, and ability to manage competing priorities under pressure.
• Commitment to quality, accountability, continuous improvement, and exceptional client service.
  

Key Details
Physical Requirements

• Must be able to perform essential duties satisfactorily with reasonable accommodations
• Work is generally performed sitting, talking, hearing, and typing
• Visual acuity required for computer use, data analysis, and extended reading
• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of hands and fingers for typing and document handling
• Occasional standing, walking, bending, and reaching
• Ability to lift and carry items weighting up to 30 pounds

Compensation and Benefits Package

In accordance with applicable state and local laws, Trustpoint.One provides a good faith compensation range for positions where required. The anticipated compensation range for this position is $45,000-$55,000 annually. Actual compensation will depend upon experience, qualifications, geographic location, skills, education, and other legitimate business considerations.

Eligible employees may participate in Company-sponsored benefit programs, which may include medical, dental, vision, life insurance, disability coverage, paid time off, retirement savings programs, and other benefits, subject to applicable plan terms and eligibility requirements.

Additional Employment Information

Employment eligibility may be contingent upon successful completion of legally compliant onboarding, employment verification, workforce screening, or other pre-employment requirements, where permitted by law and consistent with the requirements of the position.
Trustpoint follows fair chance hiring practices and considers qualified applicants with criminal histories in accordance with applicable federal, state, and local laws.

Trustpoint is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants. Employment decisions are made without regard to any characteristic protected under applicable federal, state, or local law.

Applicants requiring reasonable accommodation during any stage of the application, assessment, screening, or interview process should contact the Company to request assistance.

Additional information regarding candidate notices, accommodations, screening practices, privacy practices, remote work requirements, and employment-related policies is available on the Trustpoint Careers Compliance & Candidate Notices page.